Incompetent staff. Check-in in, waited an hour, went to ask front desk if there was a problem and…read morethey never checked us in. Waited another 20min to finally be seen. Waiting room was empty, so "busy" isn't an excuse. Dr Burns was very pleasant and good with the children.

This is the most incompetent staff ever. When they scheduled my brother's surgery they told him it…read morewould be in Chesapeake, VA. We explained that was a little far for us to go. She acted like there was no other choice. When the nurse called from Chesapeake, after a lengthy discussion, she stated if he could not transfer from his wheelchair to their bed he could not have the surgery there, because they have strict rules regarding transferring patients and he would have to go to the hospital to have surgery. So it was rescheduled for Washington, NC for another preop and surgery. Fours days before his surgery he got a schedule in the mail, without a cover letter explaining why, for January. When we called stating we had already had a conversation with the hospital the same day we got this letter,she got very defensive and hung up. We called the hospital back and were told he was still on the schedule. She tried calling Albemarle EyeCenter and did not get an answer. She called us back and said we would be called the day before surgery with arrival time. We did not get that call and when we called the hospital about the time, his name was not on the list. We called the Eye Center office today to cancel the January appointments and to ask for the $700 refund. We were told someone will get in touch with us. I'm not holding my breath and anticipate we will probably have to call several times to get that money.

Staff was very welcoming and helpful. They we're also knowledgeable during eye exam and explained…read moreeverything they we're doing before they performed test so you had no surprises. Dr. was friendly and quickly answered my questions. Would recommend this eye clinic to everyone.

my husband lost most of his perfect vision during an episode of pancreatitis and diabetic keto…read moreacidosis when he first found out he was diabetic. he came here and dr Verdi found bleeding behind his eyes. took months but his vision was finally completely restored!! Dr Verdi is great and very thorough and honest about what's possible. worth any wait. I later took my 92 year old dad and got great care as well.

They made my glasses 5 times and could not get it right. So what happens next? They thought they…read moredeserved to keep the eye exam money and I had to pay out of pocket at the next place I went to even though none of it was my fault. Nobody is going to use the results of an exam that could not make glasses that were correct. This place has gone downhill so bad in the last couple of years. It used to be the best place to go but not anymore. Now, a year later I have to run across the house to answer the phone for a robocall from them about me needing to schedule an appointment. Like I would ever return after that experience! I had to wait months for that appointment too, when they are CLOSED on Fridays. I would be embarrassed to say I worked there. Five times? And they think it's my fault so I don't deserve all my money back? Crazy!

I broke my glasses this morning while washing them. I went to my eye doc office (Albemarle eye…read morecenter) I thought I could trust to help me. I was told "we don't have glue here, we can't help" I pleaded that I needed a temporary fix because I HAVE to work. I'm a single mom, I don't have time to take off work because I can't see. She sent me on my way. I decided to get a second opinion, I googled the near by optometrists. I landed at Eye Care Center. 15 mins I was out of there with new temples on my glasses. They took care of this single mom. I'm grateful and will be changing my eye care center.

My wife damaged her glasses at the hinge preventing her from wearing them. The woman working there…read moremade the glasses serviceable and refused to accept any payment. My next eyeglass purchase will be from her.

I was in dire need of eyeglass repair . The wonderful lady at Professional Opticians took care of…read moreme. I was afraid I would be unable to drive home from our beach house. Without my glasses I'm almost blind boo i

Appointment was on time at middle of the day. Staff was great. Cost was reasonable and I was out in…read moreunder an hour.

My experience is always awesome whenever I have appointment. Dr Fellner and is staff is awesome…read more I love seeing them. Michelle Simpson

Dr. Nguyen is very thorough and professional. The assistants and staff are all knowledgeable and do…read morefollow up phone calls to insure your eyesight is where it needs to be post visit and prescription.

Had to find a new eye dr after an insurance changed. These guys accepted my new insurance. Made…read morethe appt & was seen pretty quickly. Everyone was super friendly & professional. They were so helpful helping me pick the perfect glasses with the right lenses for my every day work & home life. Dr Found something behind my right eye & referred me to another Dr in VA for further testing. Glasses came in & are perfect! Just saw the eye surgeon in VA & what Visionary Eye Care found turns out to be nothing alarming however he said keep that Eye Dr...many wouldn't have been so proactive about what they noticed & tell all your friends! So I'm here to tell you its not just glasses & contacts here...they care about your sight 100% & will take all steps to preserve your good vision! Very happy customer with this eye care center & glad my insurance made me search for a new one...here to stay with full trust in their abilities to keep me seeing good! ​