We purchased monitored home security service from ICU Protection. I found it much nicer to deal…read morewith a local company verses one of the national chains. Everyone at ICU was professional, competent and patient.

From the owner: Customer satisfaction is our number one priority. Rated the #1 security installation and service…read moreprovider in the area. We go above and beyond your expectations to deliver on time and with a smile. We are a locally owned and operated residential and commercial alarm company. Using only top-of-the-line equipment and providing exceptional customer service. We currently have two physical locations one in Sherwood and one in Conway to better serve you.

They tell you you need things that you don't. Example, told me I needed a different motion detector…read moresince I have dogs. He said the detector works if the dogs are under 100 lbs each and won't go off if it detects the dogs. So since one dog was 50 and one 75 and he said that the system could be armed in away mode with the special motion sensor I bellieved him. After he left ( 2 smoke sensors, one motion sensor, and a cell phone conversion box, $800.00 ! And there already was a wired system installed.) I read that the TOTAL weight of the dogs has to be under 100 lbs. so he charged me $135.00 for nothing. I called five times and left messages to ask that the needless charges be credited to my account and got no return call. I accidentally opened a door and set the alarm off 3 times in the first few weeks and received no calls whatsoever. I don't even believe that it is monitored! I think they are a big rip off with incredibly poor customer service. They get as much from you as they can as fast as they can and then you can't get in touch with them. All the while talking about how great their church is! STAY AWAY from them! Now I have to switch to another company (with integrity) and pay again to have their equipment installed. STAY AWAY from them!

Russ Caughron is not an honest man. He hired me to help open a call center for his business with…read morethe agreement to pay me $3,000 per week salary plus 10% commissions on all future call center profit. As I had been burned in this industry previously I was not interested. But after telling me he was a man of God and how he would never take advantage of me, I decided to take the offer. Before the call center was ever open and running, Russ quit paying me resulting in me resigning from the business. Russ owes me $9,000. Do not to business with this man.

From the owner: Home and business security, CCTV, access control and automationread more

Triple S is good but if it's monthly monitoring prices don't come down, it will price itself out of…read morethe market! WIFI monitoring should not be more expensive than wired landline monitoring. Hopefully, it won't become like AT&T Uverse because that company has lost soooo many customers, it is going to fail.

I wish I had used this company 22 years ago. Today we made the change to Triple-S Alarm company. No…read moremore ADT for us! I have never been happier. Chris and Kyle (the technicians) are very well trained, knowledgeable, helpful and professional. This local company is a certified winner. If you are unhappy with your current company, do not hesitate to give them a call.

We love our system, but the smart assistant just can't figure out our schedule because we don't…read morehave a consistent schedule. So it'll stay in sleep mood all day some days, or switch to home mode at 2am. Smart assistant definitely isnt saving us much money because of this. Vivint needs to realize not everyone works an 8am to 5pm Monday thru Friday schedule. The scheduling needs to be able to be done on a day by day basis not on a weekday and weekend schedule.

TERRIBLE COMPANY! Did not want to help move the equipment and wanted to pay for newer equipment and…read moreextend the service lease! they went on to charge me and keep my account "active" and refused to cancel.