We purchased monitored home security service from ICU Protection. I found it much nicer to deal…read morewith a local company verses one of the national chains. Everyone at ICU was professional, competent and patient.

From the owner: Customer satisfaction is our number one priority. Rated the #1 security installation and service…read moreprovider in the area. We go above and beyond your expectations to deliver on time and with a smile. We are a locally owned and operated residential and commercial alarm company. Using only top-of-the-line equipment and providing exceptional customer service. We currently have two physical locations one in Sherwood and one in Conway to better serve you.

They tell you you need things that you don't. Example, told me I needed a different motion detector…read moresince I have dogs. He said the detector works if the dogs are under 100 lbs each and won't go off if it detects the dogs. So since one dog was 50 and one 75 and he said that the system could be armed in away mode with the special motion sensor I bellieved him. After he left ( 2 smoke sensors, one motion sensor, and a cell phone conversion box, $800.00 ! And there already was a wired system installed.) I read that the TOTAL weight of the dogs has to be under 100 lbs. so he charged me $135.00 for nothing. I called five times and left messages to ask that the needless charges be credited to my account and got no return call. I accidentally opened a door and set the alarm off 3 times in the first few weeks and received no calls whatsoever. I don't even believe that it is monitored! I think they are a big rip off with incredibly poor customer service. They get as much from you as they can as fast as they can and then you can't get in touch with them. All the while talking about how great their church is! STAY AWAY from them! Now I have to switch to another company (with integrity) and pay again to have their equipment installed. STAY AWAY from them!

Russ Caughron is not an honest man. He hired me to help open a call center for his business with…read morethe agreement to pay me $3,000 per week salary plus 10% commissions on all future call center profit. As I had been burned in this industry previously I was not interested. But after telling me he was a man of God and how he would never take advantage of me, I decided to take the offer. Before the call center was ever open and running, Russ quit paying me resulting in me resigning from the business. Russ owes me $9,000. Do not to business with this man.

From the owner: Home and business security, CCTV, access control and automationread more

Triple S is good but if it's monthly monitoring prices don't come down, it will price itself out of…read morethe market! WIFI monitoring should not be more expensive than wired landline monitoring. Hopefully, it won't become like AT&T Uverse because that company has lost soooo many customers, it is going to fail.

I wish I had used this company 22 years ago. Today we made the change to Triple-S Alarm company. No…read moremore ADT for us! I have never been happier. Chris and Kyle (the technicians) are very well trained, knowledgeable, helpful and professional. This local company is a certified winner. If you are unhappy with your current company, do not hesitate to give them a call.

Train your guys not to knock on doors with no soliciting or no trespassing signs. Also don't come…read moreafter 6Pm. Your employee rang my doorbell at 7:20, after he had already been at my house at 2pm. Literally fuck off! I don't want your shitty product. If they come back I will call the police.

Several months ago, a Vivint sales representative showed up at my house on one of those two-wheeled…read morescooters. He parked it next to my car, walked through my yard (I don't have sidewalks or a walkway to my front door for a reason), and ignored the very clear, very visible NO SOLICITING sign in my front window. Then yesterday, around 7:00 p.m., another Vivint representative showed up. He asked if I was the homeowner. I said, "Yes, and I'm not interested. Thank you." That should have been the end of the conversation. Instead, he kept going. He commented on my security cameras, saying, "I noticed you have cameras..." I interrupted him again and said, "I have cameras, and I am NOT interested." He still continued. I finally told him, "You're right--I don't have to buy anything. I have two cameras, two antisocial, protective, slightly unhinged large dogs, and a firearm. I'm good. Thank you. Goodbye." Apparently that still wasn't enough. He got back on his scooter and rode it through my yard. Seriously? Vivint, if you're reading this: Respect "No Soliciting" signs. If a homeowner politely tells your salesperson they're not interested, the conversation is over. Don't continue the sales pitch, and don't ride through someone's yard on your way out. I looked for a way to file a complaint on your website but couldn't find one, so I'm posting here instead. Consider this my formal request: Do not send another salesperson to my home. I will never purchase Vivint products or services after these experiences. To everyone else: If you have a No Soliciting sign, don't assume it will be respected.