I had a this company install a pump and clean all drain lines at my home. At a later date, I had…read morethem back out because the line past the pump was clogged. A different plumber came to the callback than performed the original installation. The present plumber explained that if the pump was doing it's job that there should never be a clog in this drain line, therefore. this proved that the previous plumber did not clean the line he was paid to clean. This fact was verified by a phone call to the previous plumber by the present plumber at the time of the call. Present plumber dug up and cleaned the line. Fast forward....the company mails me a past due bill for their admitted mess up. Upon contact with the office staff about said bill, I was met with rude accusatory behavior from Emiley, even after I personally contacted the owner and he agreed the bill was sent in error. This company is lacking a key component to a successful business: customer service. I cannot and will not ever recommend this company to anyone.

From the owner: At Benjamin Franklin Plumbing, we are focused on being the trusted plumbers in your hometown for…read moreany and all plumbing services. From drain cleaning and leak detection to bathtub installation to general plumbing repairs, we can handle every job and project. We know that you depend on the plumbing in your home to be fully functional in order to be completely comfortable. Our plumbers get to work without unnecessary delays to get things back to normal before you know it. Since all of our customers are friends in our community, we put our heart into everything we do to secure 100% customer satisfaction every time.

my AC just went out and the bid from Sanders was the best price for a new inverter type air unit…read moreand furnace with a 4 speed blower. plus a thermostat that looks like something out of the space shuttle, but its actually pretty easy to use. This type of AC unit is way more efficient. Just got it so not sure yet how much it will reduce my bill but I can tell you that it is whisper quiet and the house is ice cold. The way it works helps remove humidity and I am sure the drier air is why the house just feels much colder at the same temperature setting

Jeremy arrived when he said he would be at my home, and he was courteous and very informative about…read moremy gas heating unit that he inspected. He gave me great advice about carbon monoxide detectors and how my vents were working. He seemed knowledgeable about what he was doing and about my questions. He did a thorough inspection and put my mind at ease regarding my heating unit. i would recommend him and Sanders Plumbing HVAC to anyone.

First off, they took a call on the 4th of July weekend and gave advice over the phone about whether…read morea condition was an emergency. Then, they showed up immediately on the following Monday in the heat, dug up an old busted pipe and PRV valve, and fixed the situation in a day. Furthermore, Hunter took the time to show me where things were up near my water main, including an auxillary water hose, PRV valve, and the boys left the hole they dug in a restored clean fashion so grass could regrow appropriately. There aren't many businesses in this area that want to show up and work. These folks came recommended by very trusted HVAC company in the area. Prompt, professional, and conclusive. I'd 100% use again. They spent a good few hours at my place, put a new PRV valve in. Without disclosing what I paid, I feel the invoice was extremely fair considering the work performed. We used their services another time for a water hose spout (in-ground) replacement and services/fees were similar. Props! Thank you H&H!

Wow nearly $400 for barely one hour to unclog a drain that is STILL clogged. Not an emergency,…read morewasn't a weekend, even made an appointment. Didn't even send a real plumber but some kid. Should get kid prices not 200/hour plus service fee! TOTAL RIPOFF! Ask their hourly rate and service fee before they come out. Ask if the wife has horses, you WILL get gouged if so, just like H&H FARM! THAT'S what you're paying for, THEIR hobbies! Ridiculous. Tired of greedy folks. Will never call again! I had heard rumors that they have to come back to redo a jobs that they have already done and they charge you AGAIN. Stay far away unless you want to pay for his pool etc.

These young men are attentive, dependable and fast!!! I highly recommend the their service. Great…read moreservice!!