I am not really sure how to rate this practice. If my rating was directly associated to Dr. Rechter and his nurses/techs, I would give a rating of 5 stars.
However, the office staff completely ruins this rating. I have never come into contact with such an unprofessional and RUDE billing assistant as I did at the Orthopaedic Associates in Katy. I was asking a simple question in regards to a charge. I was charged $25 for cast supplies to waterproof my daughter's cast and I paid it out of pocket. I also paid my co-pay and co-insurance. When we went to have her cast removed, they asked for an additional $30 for what insurance did not cover. I paid the $30, but asked about the $25 charge that was on the itemized bill that stated it was for cast supplies. The woman who handles billing could not figure out what the difference was between the 2 $25 charges for cast supplies, but I was just supposed to take her word that it wasn't for the same thing. I explained that I wanted to make sure I was not being charged twice for the same "cast supplies". Her response, "That wasn't billed to you. It was billed to your insurance." I guess her insurance is free and she doesn't have to pay premiums or for any services. I then explained to her that if she was billing MY insurance, she was in fact, billing ME. She was rude and would not simply answer what the $25 charge was for. She kept saying you're not paying for that. "You're paying for that, you're paying for 'this'." I finally got her supervisor on the phone and after explaining the problem to her and the other woman, LAUGHING, I was able to have my question answered in about a minute.
In addition to dealing with this outrageously, rude employee, they have the most RIDICULOUS waiting times. We only had 2 appointments. The first to get the cast, and the second, to have it removed! My daughter's first appointment was at 10am, we were not called back until 11:45, then we waited another 20-30 minutes for the doctor. The waiting room is HUGE and every seat was filled. I assumed since it was an emergency, they probably worked us in and I just dealt with the wait. 3 weeks later, we go in to have her cast removed. Her appointment is at 4pm, we go in early, I assume they might get to us in a more timely manner if we arrive well before her appointment. NOT SO!! At 4:45, after a patient who arrived at 4pm was seen by the dr before us, I walk to the woman checking people in and ask when we will be seen since patients who arrived after us are being seen. She sincerely apologies (as I've heard her apologize to all the other patients waiting) and says that they're running behind because the doctor is going out of town next week. I told her it was the same last time we were her and he wasn't going out of town then. She says, "I know we're always busy like this." I offered the suggestion, of possibly NOT booking so many appointments, that it causes you to remain chronically behind by 1 hour. We were finally called back at 4:50 and after scheduling a 4pm appointment, we left the office at 5:30pm!!
If you have absolutely nothing to do for the rest of your day, and enjoy sitting in waiting rooms for a couple hours, this is the practice for you! Such a shame that one person and poor scheduling can cast such a dark shadow on a fabulous doctor. read more