The receptionist is rude at this location ( Kirby) , at the Nacogdoches location they answer the phone and speaking so fast you don't know what they're saying. Now back to this Kirby location the Drs. are nice and isn't enough for me to stay. I need a referral and Jeremy tell me I haven't been there since August and I was seen there in November and December. So I'm calling to the Oblate street office where their bosses are at and I had to call & leave messages with David 6 times and he finally called me back at the end of the day on Friday (knowing there was nothing that could be done) he promised to call me back the following Monday or Tuesday and never did and it's been a month. In the meantime I've been leaving messages for their supervisor by the name of Dora Garcia (she's located at the Oblate st. office also). I've left over 23 messages for Dora and not once have I received a return call, I have asked the receptionists if Dora has s getting her messages and every last one has told me yes they've left them on her desk. One receptionist told me Dora is always on her cell phone for personal business so I guess that's why I never received a call back.
So I decided to go to Dora's boss which is Dr. Harry Hernandez and I see why I never got a call back and they really don't care.....Dr. Harry Hernandez did didn't return my call either (after 4 messages) so I don't think he really gives a crap either since he might be at a location once a week ( 6 locations) he's so busy between his offices and the hospital these people are doing what they want, losing people medical records isn't good and another thing Nacogdoches or Seguin rd (FM 78) isn't practicing HIPPA they sit right at the front calling patients about various things including medications and reading out their address or phone number loud while they never close the sliding windows. My husband and I shall never return, Dr. Harry Hernandez will not make money off us while he allows us to be treated like trash and if you were smart you wouldn't allow it to happen to you either. read more