I've been to Polanco more times than I can remember over the years. I hadn't been in a few years…read moreand had really been craving their food, so when we had tickets to a show this past week I wanted to take my girlfriend there beforehand.
It's always been a busy place and sometimes hard to get into before a show, but the service was always great. This time we sat outside, which actually had a really nice view of the Golden 1 entrance.
Our waiter was really nice and courteous, but it was pretty obvious he was doing the job of about three people. He did the best he could and stayed friendly the whole time, but when you're spread that thin it's hard to stay on top of drinks, food coming out, checking on tables, etc. We didn't really hold that against him because it seemed much more like a staffing issue than anything he was doing wrong.
One of the things I've always liked about Polanco is their carafe of Palomas. We ordered one at the bar and then another at the table. When we got the bill, we noticed an extra charge for four cups. After looking at it again, we realized that after paying $48 for a carafe, you're also being charged for the cups you drink it out of.
That is honestly one of the most ridiculous charges I've ever seen at a restaurant.
I've always really liked this place, so it was disappointing. Being short staffed is one thing, but that's a management issue, not the waiter's fault. Charging people extra for cups after they just bought a $48 carafe of cocktails is just wild.
This review does not refer to their food, ambiance, decor or staff. Unfortunately this has to do with under staffing (managing issue) and now charging for CUPS