Great service - extremely prompt in the worst circumstances. I would recommend them for any kind of…read moreservice, whether it's towing or roadside assistance.

We used to take our cars there a lot, but no more. They quoted us $1200 to replace all our brake…read morelines and we told them to go ahead because we need the truck. We called to check on it after a couple of weeks.They "didn't know" we wanted to go ahead. It ended up taking two months to get it all done.

Our car stopped working. They were so kind and helpful! Taking care of our car and provided us a…read morerental!

This is a rather long rant, but in essence it's a warning of Buyer Beware if you buy from Schimmer…read moreFord. July of 2023 I ordered a Ford Maverick from Schiller ford, I knew it would take some time so I was patient for months, it wasn't until I heard others who had ordered from other dealers months after me and already had build dates that I became annoyed. I started contacting the dealer periodically to check on the status and was always just told Ford hasn't picked up the order yet and they can't give me any updates. When I heard a couple people I know that ordered in March 2024 and already had build dates in June, I began to get angry. I contacted Ford customer service and was told they had no record of my order and I would have to talk to the dealer. I told them if I could get any information from the dealer I would t be calling them. I then sent an email to the CEO of ford and head of customer relations and within a day I was contacted by ford, they took the information on my order escalated it and gave me a build date. Something maybe the dealer could have done months ago and I wouldn't have been waiting for almost a year. The same guy also told me that the dealer had a few others stuck in their order banks, so if you ordered from Schimmer and have been waiting a long time you're welcome. Your vehicle might finally be on its way to production. I had told the dealer several times that I wanted to be notified as soon as they got a build date because my fear is they would wait to call me until the truck was on the lot and then low ball me on my trade saying take it or leave it we will just sell it to someone else. They assured me they would so I would have time to sell my trade myself if they were unwilling to give me its value. I waited three days after Ford had located and scheduled a build for my truck and still no updates from the dealer. I wrote a letter to the president expressing my dissatisfaction with the follow-up and customer service and why did I have to be the one to go to corporate and get this order moving, why didn't any of his staff take the initiative to find out why it was stuck in limbo. I received a snarky email back with absolutely no appologies and basically telling me to feel free to buy the truck elsewhere. I have waited almost a year, my trade is now a year older, interest rates are higher. If he had offered even one apology for his staff not following up and a willingness to do the best he could on my trade, or in any respect at least pretended he wanted to earn my business I would have gone through with the deal. But he might as well have told me to F- off, go somewhere else. So that's how they treat their customers.

Have been and will continue to be a Repeat customer. From Jeremias in service to Nate Swanson in…read moresales to General Mgr. Abril, OTTAWA TOYOTA has earned my respect for their honesty and delivering an exceptional product. You will be glad you chose Ottawa Toyota for your next new and/or used Toyota.

My boyfriend drove almost two hours to look at a $60k vehicle that has apparent rodent damage! He…read morewas told the vehicle was in excellent condition in and out. It's so obvious, the dealership had to see it. This could be a big problem if the mice got behind the dash and chewed through wires! It would not be something that would be covered under warranty. Beware!!

I was looking at a vehicle and talking to someone. I asked an additional question they have…read morerestructure title cars and have them listed over clean title max value. Are they insane? I don't care if you have one then. At no point will a branded title on a car command over max value book. Never. Generally, those values will be less 20 to 40%. That's a benchmark. I'm glad that they show you the damage on the vehicle. In the title of the vehicle, it should say branded title actually car gurus should do that so I wouldn't waste my time.

Renzo was great Duffys did a good job on selling my F-150. Will recommend to everyone looking for a…read morecar.

Was heading back to California after visiting family and my windshield wiper system went haywire in…read moremy car. I was recommended to Valley Ford. Ryan and Dustin were fantastic!! Dustin reconstructed my wiper hoses and the system is now better than factory. Thanks Ryan for getting me in and a huge thanks to Dustin for the fantastic work!! Highly recommend this team.

Recently bought a car with Mason. He made the entire process very quick and easy!! Answered any…read morequestion I had , and took care of every little detail. Highly recommend !!

Excellent dealership! Fine and very knowledgeable salesmen and very courteous staff working there!…read moreIf you happen to make it there looking for a vehicle make sure to ask for Gil Merced. He will guide you in the best direction you will ever need. Honest, knowledgeable and trustworthy... You won't regret visiting there... He is very

My 2025 Chevy Equinox had an ATF leak. They had the vehicle for 23 days and said it was fixed…read more Three days later it's leaking worse. When I took it back to the dealership, they refused to give me a loaner. I was told I would have to rent a car and submit the paperwork for reimbursement. This was warranty work, and I shouldn't have to pay for a rental. Mica, the service writer, was useless and clearly didn't care about customer service.

We were in town traveling and pumped gas mixed with diesel from a local station. We started…read moremisfiring on the highway home. We called the Auto Clinic and they said they could fit us in. Well... not only did they fit is in but they scanned the car, determined the issue, came up with a game plan, and solved the problem to get is back on the road. Their team even worked through lunch!! We had a two hour drive left and a flight to catch. The office staff gave me a ride to town to get lunch while their mechanic worked tirelessly on his solution. They offered very competitive pricing and worked non stop to deliver my vehicle in a shorter time then planned. They are also helping us to support what happened by documenting what they saw. That is way above what I would have expected.

I brought my vehicle here for an axle repair and paid approximately $850. Within three miles of…read moreleaving the shop, the axle locked up while I was driving, creating a serious safety concern and requiring the vehicle to be towed. Since then, I have attempted multiple times to resolve the issue. I called on Friday and again on Monday, spoke with two different individuals, and was told I would receive return calls, which never happened. Due to the lack of follow-up, I had to extend a rental car while waiting for guidance. Being told afterward that the tow would be "covered" did not address the failed repair, the safety risk, or the lack of communication. I expected better quality work and responsiveness for a safety-related repair. Unfortunately, my experience was very disappointing.

Where do I start? I've been looking for a Jeep wagoneer since the one I have rusted out completely…read more I've got an alert whenever the car shows up for sale anywhere. The minute I found the alert I called about the car. The guy I spoke to wasn't the least bit pushy and gave me great helpful info about the car. When we came out to look at the car he pointed out all it's issues (with a 25 plus year old car, there will be issues)and put it up on the lift for us so it would be easy to see the under carriage. There was no haggling and we left feeling excited about the car and great about the place we bought it from!

Buyer Beware !!!!!!! We looked at several vehicles, all of…read morethem need repair . Over priced for cars /trucks that need work!