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AKVM Roofing

5.0 (4 reviews)
Open 7:00 am - 5:00 pm

Services - AKVM Roofing

Roof inspection

New roof installation

Roof repair

2 More Services

Roof replacement

Reroofing

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Ask the Community - AKVM Roofing

Alvarez Roofing Services - New roof with architectural shingles.

Alvarez Roofing Services

(39 reviews)

I ask your forgiveness in advance for the length of this review. I knew my roof on the Florida…read moreroom needed to be redone. No leaks yet but I believe in preventative measures and I work 3 jobs so I was in a good financial position at the moment to pay for it. After reading reviews, I called Alvarez. I made an appointment for Omar to come out and check out the roof. It was immediate evident that Omar really knew his stuff and I trusted him. He took his time explaining things to me in detail, answered questions as appropriate and even provided some insight into the origins of the company, etc. He and I had a verbal understanding of the price. When I got the written estimate, it was $200 more than quoted and I was ticked but I understood that the price was for the permits. I got over that hiccup relatively quickly. I took time off my second job to drive to the company to get my signature notarized. I still do not grasp that step. Why I couldn't get the notarization done at work, fax in a facsimile and mail the original with delivery confirmation is beyond me but hey, I missed work and did it. I also requested that cleaning gutters be added to the contract because that is what Omar and I agreed upon verbally. This was added. The contract was in pretty simple language that even I could understand. At this point I'll take a break in the story to tell you about the only other roofing experience I've had and that was about 10 years ago in Dayton, Ohio. The workers showed up before I left for work, spoke little English and at night, the crew was (I kid you not) on their hands and knees crawling around with magnets cleaning up the debris. The ground, ladies and gents, was spotless. I had nothing but praise to tell their supervisor the next day. Those guys were great. Returning to the present, I assumed that the experience in Dayton, Ohio would be duplicated. So price and gutter work aside, a date is set and on that fateful morning, I take my dogs to my ex-husband's to babysit while the roofing on the Florida room is done. A cursory glance when I get home from job 1 to get ready to go to work at job 2 and I know they have been at the house and gone because the debris from the gutters is laying on the ground. I didn't mind this originally because I was going to burn it anyway. I go to Job 2 and I just can't stop the nagging feeling that the contract that I took time off work for to drive to their office because they just had to have the contract notarized did say that the area would be cleaned up. Again, I'm thinking it's just debris that I can burn so why this feeling? The following day in between jobs, I take a closer peek and find pieces of roofing, two nails, bits and pieces mirrored glass, I guess for lack of better words. I immediately get angry. The price and the wording was one thing but I knew there was no way I could have misunderstood what was clearly written in that notarized contract. The mess should have been cleaned up. I emailed the company and when I say that the owner wrote me back in less than 30 minutes time, I am seriously telling you the truth. I picked up on what Omar had told me on that first day.. that the owner really does care about this company of his. He referred to the owner as 'El Maestro'. It was obvious that this company is his pride and job. He offered a discount which really wasn't what I was looking for. I just wanted the job done and if the guys left a mess on the ground, what does that say about the job they performed on the roof? All I wanted was the owner to come out and look for himself. Yes, the work is guaranteed for seven years but I didn't care... I wanted the 'El Maestro's' opinion. He came out, checked out the work and assured me that the job was right. He was quite apologetic. I'm pretty confident that his workers thought I wouldn't say anything: they took a chance and lost. I'm 100% confident this isn't the first time they have pulled this stunt. The tough thing about having your own company is that you have to more or less babysit your workers because let's face it... those workers don't have the devotion to work that YOU do. I would gladly go back to this company because of how the owner treated me. He could have blown me off but it was obvious that he cared about my opinion. I think a periodic, surprise visit from the owner during the actual roofing process would cure the lack of cleaning up exhibited by the workers. And because of the owner's pride, I give this company five stars.

tried to get someone to come to give me a estimate...it's been 6 days after they said they would…read morecome out. still waiting. i'm going elsewhere.

AKVM Roofing - roofing - Updated May 2026

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