It honestly was not as big of a wow factor as I had hoped.... Our tour guide for the cave was subpar at best! He did a very bad job at sharing the ecological (and anthropological) history of the area He did a bad job answering questions... We were rushed through the cave ........ It is a beautiful cave though, especially the part where you walk over the water over the bridge ((but definitely should not be a top 10 National Geographic cave walk!!!..?!!! I have seen much cooler caves!...) The animal park is very fun. They take nice care of the animals and they actually have a great variety. My two-year-old had a great time with the animals. The cenote Was ***extremely busy !...... full of loud obnoxious tour groups who completely ruined the whole vibe There are catfish in the water that do not bite The cenote is small. The water is crystal clear! It is very fun to explore! Bring a mouth piece for the snorkel, as they do not provide those (the thing that enables you to breathe while you are under water) The water is FREEZING cold Even colder than they advertise There are no wet suits We went Thursday at 1 pm for the cave, and 3pm for the cenote, so I was not expecting it to be busy..... The cenote is 10 minutes away from the cave ( you have to drive there) Aktun Chen is about 20 minutes down a dirt road- once you exit the highway, there are signs saying you are heading the right way to the cave/cenote, but I kept doubting myself.. as the dirt road feels very remote Glad I went, but honestly would not go back again... PS- they say no sunscreen to protect the cenote, but allow bug repellent lololol -- do you know how much more toxic bug repellent is than sunscreen?? Hire better staff, and I will feel inclined to give a better review It felt like a cattle corral ..... did not feel genuinely cared for ((or that the staff genuinely cares for the environment!..!.!.!) read more

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We signed up for the combo package which included ziplining, then a cave tour and then the cenote. The whole family unanimously agreed Aktun Chen was the highlight of our 1 week trip to Mexico. The ziplining was 10 ziplines, and the tour guides were fun and allow you to go upside down or 2 people at once on some of them. Make sure to bring money to tip the tour guides! The cave tour was the weakest section but I admit I did learn a bunch of interesting geological sorts of stuff. The cave actually gets a bit muggy and so the cenote was a great way to finish the day and cool off. They have you do a very brief "tour" in the cenote and then we were given about 30 min of free, unsupervised play time there. The water is clear, cool, clean and you adjust very quickly to the temperature. The lighting and colors were MAGICAL and the kids loved swimming amongst catfish. Water shoes were perfect for the whole day. You get a locker at each site. Towels and change of clothes are handy at the end of the day- don't forget those! And keep in mind that getting to the front entrance of Aktun Chen is not the same as getting to the actual reception area - it's ~ 3.5 km down a windy dirt road. Something to consider if you get motion sick easily, or something to consider if you rent a tiny car that might have difficulty on dirt roads. read more

Aktun Chen is an amazing place! I recommend doing the Cenote Snorkeling Tour! Absolutely amazing underground cave with natural pure water!! Sooo Cool easy 5 Stars !! read more

This is the only cenotes I was able to visit while down in Mexico. It was included in the the tour that we purchased to Tulum. This had to be the DOPEST water experiences I have ever had!! It topped every beach, lake, and river. The water is pristine. Absolutely the cleanest water I have ever seen in nature. I was able to see clearly the other side of the cenotes. I was amazed on how the keep it so clean with having so many people visit it everyday. It's Mother Nature's blessing. I hear the other cenotes are just as clean and that some weren't as nicely kept up...but regardless if you have a chance to visit this one, I promise you you won't be disappointed. There was one drawback. You're in a cave. The rocks in the water can leave a pretty good scare for you to take home with you as a reminder if you're not careful. The water leaves you feeling fresh and clean, not like being at the beach or any other watering hole, where you feel like you have to take a shower to rinse off. Anyways... hope you have a chance to visit this spot. It's straight up worth it. read more

Aktun Chen was simply amazing! This place has everything for anyone who wants to get the full experience of Tulum. Even though, we only did the underground cave tour and the Cenote, they offer ATV rentals and zip lining as well. Alfredo, the tour guide was very knowledgeable about the caves history. He infused some light humor with the tour and made you feel enlightened even though it can be overwhelming at times. The cave was vast and can seem endless, so I suggest you bring shoes with grip that are comfortable to walk in. I wore sandals and started to sweat due to the humidity and I kept losing my footing. So make sure your feet are squared away so you can fully enjoy the tour. Next, was the Cenote in all of its grand opulence! This place with its sparking blue waters and catfish swimming in schools is definitely a site to see. This was my first cenote I've had the pleasure of experiencing in Tulum and I was definitely blown away. From the magnificent color scheme to the natural energy this underground swimming hole emits. This is definitely an adventure worth checking out whenever visiting Tulum! read more

My fiancé and I were visiting Cancun for our 2 years anniversary and we're looking for some fun excursions to do while we were out there. We were looking at the brochures in our hotel lobby and stumbled upon Aktun Chen. One of the staff highly recommended Tulum and the cenotes (subterranean rivers) on our first day of arrival, so we took that into consideration and booked it. After visiting Chichen Itza the day before and one of my fiancé's friend informing us that Tulum was pretty similar to it, we decided that we didn't want to go there anymore. We spoke to our hotel representative that helped us. Surprisingly, the company was willing to change part of the excursion to zip lining instead, which was super cool. We were told to be ready at the hotel lobby by 7:10AM. The next morning, we are in the lobby on time and the tour company scooped us up in a van. We proceed to pick up other people and got dropped off at a big souvenir shop in the hotel zone, where we are hurdled like cattle into long lines within the shop, according to our destinations. My fiancé and I were looking at each other and wondering what is going on, as are other guests because we ended up standing there idle for a good 30 minutes. Finally the line started to move and we are loaded onto a bus and off we go. My fiancé and I were the only ones that opted for the zip lining tour, so we got dropped off by ourselves on a dirt road. The bus guide said, wait here and someone will pick you up. At first we were skeptical because the whole thing started off as very unorganized, but low and behold; a van comes and picks us up. We drove about 3 miles down this dirt road and ended up at Aktun Chen Parque Natural Park. We were greeted by a group of nice staffs and they lead us to our journey. They introduced us to Javier and Daryclio, who helped us get prepared with equipments and gave us thorough instructions of what to do. The zip lining was pretty fun and consisted of 8 lines and 2 bridges. They were both was very nice and funny as they led us through the jungle. The best part? There wasn't any hiking involved to get to each zip line. It was pretty much going up some stairs by starting point and zipping from line to line from there. After we were done, we cleaned up and went on to the underground dry caves. On a side note, remember to bring plenty of mosquito repellent. You will get eaten alive, maybe even if you have repellent on. These mofos are persistent and are starving! As we were waiting to go to the underground caves, we were dodging mosquitoes left and right to the point of hopelessness. Finally our next host, Diego, came and saved us by taking us underground were there weren't many bloodsuckers. He went on and gave us a very informative tour of caves and how the stalactites were formed. My fiancé and I were pretty impressed of how elaborate and deep the cave system went. In my honest opinion, it was all that was expected to be, because it was recommended as one of the top 10 National Geographic underground walks. To top it off, Diego showed us a awesome surprise at the end. After the cave tour, we were taken to a restaurant within the park, where we were greeted by a friendly server who seated us and brought us unlimited salsa as fiancée was so in love with it. We picked the chicken fajitas and tacos, since those seemed to be the most appealing at the time. To be honest, the food wasn't that great, but it did the job. We finished up and strolled out the restaurant through somewhat of a zoo. There were a lot of deers walking around freely, as well as some caged monkeys and crocodiles. As we made our way out we ran into a wild boar that seemed to have escaped its cage, but it didn't pose any harm to us; as it quickly ran away as we approached it. The last activity of the tour was the cenote (underground river). This was my favorite part by far, maybe because we had sweated so much all day and it was a nice way to finally cool off. Our guide, Jorge, was very informative and didn't rush us as we swam through the cave. After he was done, he let us remain in the water to explore on our own. The water was cold at first, but we got used to it quickly. It wasn't until I started to notice my hands were turning numb, that it was time to get out! We actually had about 90 minutes to kill before the bus was coming for us so we just sat around and laid in the hammocks until then. Again, repellent is a must when doing such thing! All in all, we would recommend this tour to those that are looking for adventure and to experience something different than just the beach. read more

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Facility was very clean. Staff was very professional. Cenote was VERY beautiful. And the experience was unforgettable.

This is a place I really don't want to tell people about, because part of the charm of it was how few people were there on the day we decided to go. It was actually just three of us, and we had a tour guide all to ourselves. I had so many great experiences and adventures in Mexico, but this was by far one of my favorite places to visit and well worth the drive. To get there, you drive down a winding tiny road for what feels like forever, and it doesn't look like much when you first arrive. But the underground caves were absolutely AMAZING...and the lack of people made it that much better. We spent a good hour exploring the caves, the underground river, and learning about how it was all formed from our guide (wear comfortable shoes and light clothing...it's hot and damp and there are lots of uneven ascending and descending steps); on our final ascent, we were unexpectedly greeted by a beautiful scene of wildlife. Dozens of deer roaming freely and studying us curiously, friendly monkeys swinging from trees, and a large pen of wild hogs battling each other were some of the amazing creatures found above the amazement we'd just experienced below. The entire experience was breathtaking, and one I will not forget!!! read more

This place is a must visit if you're going to do an excursion! The water is cold but worth it once you get in. If you get in, make sure to get the goggles and snorkel! There are some shallow rocks so make sure you don't step on anything bad when you're swimming. Also, don't worry about the small fish in the beginning when you get in, they will move out of the way. This was a great experience and I would definitely do this again! read more

Very nice park in the middle of the jungle, zip lining in the forest canopy or you can relax in an amazing cenote, highly recommended read more

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We did the 2 of the 3 activities they have which are Cave exploring with a small zoo tour, Cenote swimming and zip lining. We participated in the Cave exploring and Cenote swimming and it was such a great time! First we started with the Cave exploring and our tour guide was very funny and informative. The group was no more than 10 of us so he seemed to be attentive with the individual groups. At the end of the Cave you will be shown the amazing Cenote that is advertised for this location. Although you won't swim in that particular Cenote, you will be guided to the cenote were you are able to swim. The tour is about 25-35 minutes long. The Cenote that you can swim in is so amazing! There are catfish located at the starting point and randomly along the swim. There is a small walkway for anyone who does not want to swim after all. You may swim or hang out in the cenote for as long as you wish. This is a must do activity and is all age friendly! Would definitely recommend to everyone no matter the age or size of group. read more

Snorkeling in a cave was way cool. Would be super fun to have a Dia de los muertos party there

We had an excellent time! Such a cool cave and awesome experience, must see!! We had Alfred for our tour guy and was so informational and funny throughout our tour. Alfredo also took pictures of our group throughout the tour which was amazing! Ask for him if you can! read more

I was hesitant at first, but when I arrived.. it was amazing. The only thing was the ride to Aktun Chen. It was very bumpy, and if you have motion sickness... definitely to take medicine first. The water was so clear, it's amazing. There's tons of catfish in the water, but they're friendly. The water was cold at first, but it was warm after you're in for a few minutes. I definitely recommend wearing a water shoes when going in, luckily, we all had one with us. read more

We came here for the cenote and loved it omg, it's so beautiful and crystal clear, great for snorkeling and they provided all the equipment. We enjoyed the food, staff, and even the random monkey walking around lol Didn't do the ziplines but that's for next time :) read more

OMG....BEAUTIFUL!! We came to this park and Ziplined, walked through the caves and swam in the Cenotes. It is very much worth it. Our tour guides were awesome and explain things to you very perfectly. Our family was visiting from Arizona just las week and we are already talking about our next trip here. You will love it! read more

Aktun Chen packs so many kinds of fun into a single day trip - it was exhilarating! The staff was friendly and helpful. Although the lunch options looked delicious we skipped it because we had just eaten brunch, and our order of activities was easily re-worked by the staff. The zip line guides helped me to learn how to do a flip and zip line upside down! And the cenote was breathtaking from above and within. We loved seeing the monkeys and javelinas on the way in between activities too. Thank you for an adventurous day! read more

My wife and I came here based on a recommendation in a Foders travel book. Fantastic experience, to say the least. Truly a hidden gem. The water that we swam in down in the cave was crystal clear and perfect temperature. Bonus - i even got to hold a spider monkey. Wow read more

What a wonderful place with knowledgeable, entertaining, and friendly staff!! Me and my friends went to visit the Tulum Ruins from Playa del Carmen and were sold a package that included entry to Aktun Chen- and we got a GREAT DEAL! The snorkeling in the cave with George was so fun and relaxing after a hot day in the sun, and then the walking cave tour with Diego lived up to the rating Nat Geo gave it! It was so beautiful, we felt like we were in Fraggle Rock, but better! He taught us so much and did it in a really fun way (both in english and spanish) that had us laughing and in awe the whole time. And we got great photos! Then the animals were so adorable, we saw a baby monkey that was just learning to walk, a monkey that was stealing food from deer, it was so cute! All of the staff were lovely and it was a magical day! Definitely add this to your agenda if going to the Tulum/Playa Del Carmen area!! read more

Please don't pass this place up it's a must. The cenote is phenomenal. I got stung by mosquitos on my face... so bad that my eye swellled up ( I'm allergic) but I would do it all over again. read more