Pros:
Great selection of products, as I was looking for carpet for the basement stairs and luxury vinyl plank for the basement.
Mariah the sales rep was awesome with helping me with options and staying within my budget. She also answered all questions quickly over the phone or emails.
Happy with the carpet and planks I picked.
Price was a bit better than quotes from 2 other places
Cons:.
Scheduling issues. Booked a month in advance and booked a day off. Day of I get a call that they are behind on another job and would like to reschedule, it wasn't an option for me since hard enough to book days off and I waited a month. So they managed to have the carpet installers come past working hours after 5pm, while Matt did the vinyl plank installations on schedule.
This led to the carpet installers rushing to get the job done, so a few days later I nearly stepped on some exposed nails on the stairs where the carpet was installed. Had to go thru each step and hammer them all back in (about 5 steps in total). Don't even want to think what would have happened if I had stepped on them directly instead of brushing one with my heel. They should have inspected everything once done.
There were also some parts of my newly painted walls damaged with some dings and scratches. Luckily I still had some left over paint to fix it up.
So my overall rating is 3.5 stars. As the beginning process started off well when I first went into the store to talk to Mariah and see some choices. Unfortunately it was the last part of things that bring the ratings down. read more