Dr Helton and before him Dr. Polk have been my doctor for decades. There is a reason this office…read morewins the Daily News Journal's Annual Best Of every year for decades. Awesome people and awesome services..... I have no idea where all these negative reviews are coming from because none of these things have happened for me. It is almost like another doctor's office is posting these YELP....

Dr refusing to refill medicine. I been on it for years. The office employees are great layers.read more

Dr MacQuarrie is the among the best GP's I've ever had. He's a very caring and attentive person who…read moremakes you feel as if you are his only patient. You have his total time and attention. His office is efficient and friendly as well. All around a very wonderful experience!

Dr MacQuarrie is a caring and informative doctor. He takes time to listen... you actually get to…read moresee the doctor. Would highly recommend him...

I was referred here by a coworker after being with another MD for way too long who was not meeting…read moremy health needs. My first visit here nearly 3 years ago was the best decision I made regarding my health. Dr. Andrews is very thorough and clearly explains everything. I receive a written report of our discussion and any plans going forward so I don't leave feeling like I need a medical dictionary. Brittany is amazing also. She is always friendly and can get my blood draw done with one stick. I love having a doctor who can address all my concerns and doesn't have me waiting for hours for a 15 minute check over. I always feel like my concerns are addressed and I'm confident in what we are doing as a team. My coworker sees Dr. Rickard and he also gives him many compliments when talk about our doctor experiences.

Great team of professionals here. Randall has been my PCP for over 12 years, when he isn't here I…read morecan see his wife who is also his partner. Like any medical office the wait is usually longer than I prefer, but its a nice office in a quiet part of town so the waits are tolerable. I'd recommend a wet bar but my doc may not approve. The front desk always has a smile and go a long way towards ameliorating the normally terse mood present at any medical office.

Can never get my prescriptions filled. Had to wait a week of not having medication until they got…read morearound to sending to pharmacy. Desiree Twilla is my physician. Terrible service. Why don't they find Doctors and staff that actually care about the patients needs.

Went to Dr. Helton's office three weeks ago for some pain I was going thru was told by the DR that…read moreI saw they would set-up an appointment for me at TOA to see what the issue was, TWO WEEKS later I called and ask what progress has been made for my appointment, the first person I spoke to ask questions then transferred me to someone else, got voice mail on that one left a message, THREE days later I get a call and they tell me they sent the information to TOA and for me to call and make the appointment, REALLY THREE WEEKS and then call me and tell me to make the appointment TERRIBLE, i'm sitting at home for three weeks in pain and they FINALLY call me and tell me to make an appointment. This is not against DR. Helton he does a good job it's against the office staff for being so SLOW and unresponsive to calls and customer comfort, terrible since when I go there there is always some office people just sitting and chatting when they could be HELPING patients.

Waited almost an hour and a half after my scheduled appointment only to be told they didn't know…read morewhen the doctor would make it to me. What's the point of even making an appointment then? This clinic obviously doesn't respect their patients' time.

The only reason I am alive today is because Cindy Larkin fired me as a patient. I had been going to…read moreher for months. She kept telling me my breathing problems were due to my COPD/Emphysema. Yes, I do have a very mild beginning stage of COPD and Emphysema. However this is not what caused my breathing problems! I found another GP who referred me immediately to a cardiologist, who after testing sent me by ambulance to have a quadruple bypass. My arteries were blocked, 70 to 95 percent. It is a miracle I am alive!!!

Good Dr office unfortunately they are no longer open on Saturday wish they notified patients before…read morethey try to come there I lived 30 min away was just a waste of time for me to come there now looks like I'll have to call to make an appointment during the week

I began using Hometown Medical several months ago after going without a primary care doctor for a…read morecouple of years. I have been very happy with all of the services that have been provided to me. The remainder of my has also begun using Hometown Medical based upon my recommendation. I found the previous review to be the exact opposite of my interactions with Mendy Hicks N.P she has listened to all of my complaints, made referrals where appropriate. My only complaint is that I would like to meet the supervising physician just to get the opportunity to see the person that is ultimately responsible for my medical care.

Dr. Herron is a terrific doctor and equally wonderful person. Very knowledgeable, even outside her…read morespecialty and always gracious and patient with questions. She gives thorough explanations, good suggestions and solutions and I never feel rushed. There are not many doctors like her, and I hope she feels admired and appreciated.

I was fortunate enough to have been referred to Dr. Ann Herron at Southern Kidney Specialists by my…read morePCP and I love was extremely impressed with her! I was initially referred to Dr. Karam at Nephrology Associates after meeting him during a hospital stay after going into kidney failure due to kidney stone complications and was very unhappy with him. Dr. Karam made me feel like a number and rushed me out of my initial appointment instead of taking the time to sit an explain my situation or discuss any type of treatment plan. My initial visit with Dr. Herron was a completely different experience and I was extremely happy with the entire process. It was easy to schedule an appointment, her staff was friendly, I was seen quickly, and Dr. Herron made me feel like she actually cared about me. She took the time to answer all my questions, explained my situation so I was able to fully understand everything, and started me on a treatment plan to maintain my kidney function. I highly recommend Dr. Ann Herron!!!

Absolutely horrible. Takes forever to get to a real person to speak with, 30+ days for…read moreappointments, reschedules without telling you, misschedules saying you were to be there at 11, you show them the text confirmation of 1130, and they say the doctor cant see you because youre late. Ridiculous! I selected Dr Sellers on January 1 but as of September, Ive never met him. Find another clinic!

I arrived early about 30 mins, I know that's really early but I was around the corner and live 20…read moremins away. My appointment was at 3:30pm. I walked up to the reception desk ready to go ,with everything in hand. She hands me a tablet to fill out some stuff. I sat down and recieved an error when I entered my bday. I tell her its saying I do not have an appointment today. She ask me my name and D.O.B. and tells me when I made the appointment, the person I spoke with enter my year wrong. We laughed at it no big deal. So she hands me actual paperwork to fill out. I go back and fill it out. I'm sitting there and start to notice people that got there after me are being seen and I'm still sitting there. An hour and a half goes by and nothing. I use to be an MA so I get it people get it, they busy sometimes. I decided to walk up to reception to see what's the hold up. I speak with a different lady and explain that I had an appt at 3:30 and still havent been seen, it's not 4:35. Rep. 2 response to me, " Oh we're really busy, all the Dr.'s are here and the rooms are booked. Let me see what's going on." She comes back and tells me, Rep 1 never checked me in and she can get me checked in now but she doesnt know when I can be seen. !!!!!!! WTF! I've been here for 1.5 HOURS and you're telling me that not only am I just sitting there wasting my time but I'll probably have to wait longer to be seen because YOUR person messed up?!?! Its not like they're short staff. You just told me all the Dr.s are there! Fuck that. I told her to cancel my appointment and left. I did ask her I dont want to get hit with a cancellation charge, she said I wont but we'll see. Screw this place. If I got there late j get putting me in the back of the line but when YOU mess up, you should do everything in your power to fix it. Should have been the next person to be seen.. not this "well I dont know when you'll be seen" bulls***.

I did not have quite the same negative experiences as other reviewer…read more 1. MED INFO: Missing. I also experienced ineligible to read notes from my referring doctor. Nothing had been entered into the doctors' database from my referring physician. When asked why I was there I was somewhat lost for words. Do I start from beginning or give "possible" reason for my referral? Like layman vs. professional. 2. EXAM: Highly Questionable. Examination VERY BRIEF, as though he did not want to touch a patient. Usually a rheumatologist will at least have you put on a gown to examine your bone structure, go up and down spine, bend fingers, knees, look at joints, neck, etc. 3. BLOODWORK: After brief exam I too was sent for bloodwork which is standard to identify factors that a normal CBC does not identify. I felt he was being thorough and wanted the report to access my condition further. In addition, a chest x-ray was ordered. 4. PROMPTNESS: As soon as his report was written it was entered into the app on my phone for review. 5. TEST RESULTS: Test results were immediately entered so I could review them without waiting for a phone call. 6. INTERACTION: I had THREE follow-up phone calls within 3 days after my appointment, thus he was concerned about the test results he had received. 7. PROMPTNESS: I had to wait minimal time. Some patients use a doctor's time as though their appointment should be timeless-no consideration for other patients. (Keep this in mind) 8. APPOINTMENT DELAY: When I make an appointment, specially as new patient I request a 30 minute block appointment so the receptionist can schedule accordingly. Otherwise you run into the problem of 2-3 patients being booked the same time. 9. If I have what I feel is a complicated conditions, or pre-existing conditions may be relevant that I need to articulate, or have multitude of questions regarding diagnosis/prognosis Again, I request additional time. 10. FUTURE TREATMENT: look forward to my follow up visit as I am hoping to discuss possible diagnoses he has listed pending bloodwork and x-ray. Ask about bloodwork available to identify other internal that may be causing some of the symptoms I am experiencing. 11. STAFF: Staff was extremely pleasant. I even got lost trying to find his location! They took the time to stay on the phone with me as I identified the names of roads and buildings I saw as I was driving. No, I am not dumb-my vehicle is 1992 model with no GPS. I was not going to take a chance reading the map on my phone while driving. Too dangerous for other drivers as well as myself. In conclusion, other than not what I would call a thorough exam as a new patient I did not have negative experiences. Just the contrary. Very concerned (though quiet and reserved in his thinking at my appointment) but few doctors will have so many phone calls made to a patient out of concern! This shows rare dedication to his patients. Few patients ever have this experience from a doctor anymore, I was one of the lucky ones.

I would leave 0 stars if I could. I was referred to this doctor by another physician. I waited 6…read moremonths for an appointment and when it finally came, I spent more time in the waiting room than I did in the examination room. The first thing that should've tipped me off was that Dr. Razzaq didn't have any of my files or information. He had no idea why I was there. I had to give him my personal copies of my records so that he could copy them. After skimming them over, he asked why I was there. I had to explain medical charts to a medical professional!! What? After that he checked my joints in my hands and knees, neither of which were the reason I was there, he said "well you probably don't have lupus. I don't know. " and then tried to send me for another round of blood testing. I had already given him a copy of my blood work which, by the way, was normal!! He sent me away after that. A few short days later, I got a lovely bill for $300. No services rendered, no speculation, not even a proper examination. Nothing. $300 is his base rate for a consultation. $300 for him to send me away in 5 minutes flat and order more blood testing. Don't waste your time here. I could've not known anything for free. Now I'm still in the dark and $300 poorer. Lesson learned.