I got a same day booking - they deliver to your hotel/condo and pickup as well. Communication was great. Pricing was fair. The scooter is in good shape and comfortable! I'll use them again for sure. Highly recommend. read more

**O'ahu location review** Not impressed. I rented a folding scooter for two weeks and while the equipment was great, the communication and management style from Akamai Mobility's customer service was frustrating. In addition to them mishandling the delivery (office's fault, not the driver's) and promise of a refund for the 1st day as compensation, it took almost 1 month for my refund to be processed. When communicating with the office, many of my inquiries were unanswered/ ignored, requiring me to give multiple reminders in order to receive a single response. I live on O'ahu and I try to support small, local businesses. I wish these guys the best of luck but I will look elsewhere next time. read more

What a great company. I had a scooter and electric wheelchair. Both items were in great condition, very clean and delivered and picked to Kaanapali. They have so many assistive devices and items. I wish I had known about them early on in my stay. It would have changed my trip enormously. Almost as important is that they are easy and personal in their communication and attention, keeping me informed. They are kind and make you feel less alone because they care. read more

We had a great experience with Akamai Mothers and Mobility! Delivery was right on time, and communication was outstanding--they sent texts and photos so we always knew what to expect. The scooter was spotless, in great condition, and worked flawlessly the entire time. Pickup was just as easy and smooth, with clear communication again. This company made the whole process stress-free, and I wouldn't hesitate to use them again. Highly recommend to anyone visiting Maui who needs a scooter rental! Mahalo Akamai Mobility team!! read more

Do not use this business, they are lousy and they want your money without giving you anything. I had a reservation for my 82 year old mom for a scooter and they had all my info for when we would get there and they would deliver to our condo... once their I called to see where the put it for us ... all to find out they had no one to deliver and they were canceling our reservation! They weren't apologetic and the office person was rude and worthless! I offered to pick it up but the person said they were in Maui and it couldn't be done. I couldn't believe how uncaring this lady was and I had to ask several times over a 10 day vacation to get my money back. The refund was done 12 days after she cancelled it and by the way... they didn't call me to cancel they let me call them This was Bad business! Again do NOT use them! read more

Great communication! Made things so easy! Would recommend to anyone needing a mobility scooter. They delivered it straight to my door.

Akamai Mobility made our entire trip possible. My mom has limited mobility and needs a rollator (wheeled walker) to get around safely. We rented a standard one and one of their beach rollators and we used both every single day. It made the trip magical for my mom who could fully participate in almost everything we did. We also rented snorkel gear, beach chairs, a beach cart, and a paddle board. Everything was in excellent condition. And when through my own mistake the paddle board lost some fins, Akamai Moblity had the SUP replaced the very next morning. Gear was also delivered and will get picked up at our rental and everything was super easy. Next time when we're in Maui will be using them again 100%. read more

Celebrated a Birthday. Beautiful ambiance, delicious food and five-star service! Hidden gem...

Communication before our arrival to Maui was very good. I had booked two foldable scooters and a beach walker, and since their website is not very user-friendly, the staff kindly helped me place the order online. One of the scooters was quite rickety, but after I reported it, they brought a replacement the following day. The beach walker, however, was not used because it's poorly designed and practically inoperable--even for someone without a disability. If my disabled companion had tried to use it, she likely would have been injured, as the wheels do not turn and it's extremely difficult to steer. The reason for the poor review is that when I reported we couldn't use the walker, they refused to issue a refund, saying it was no longer in our possession. I actually reported the issue on the last day, while we still had it. The valet had brought it to our room, and we didn't realize how difficult it was to use until then. They offered only a 10% discount, which I found unacceptable. I had even referred someone who asked about our scooters and we saw her on one the following day. They really shouldn't be renting out equipment that isn't safe or usable, especially for people who rely on it for their mobility and safety. read more

Life saver for my family!! When my daughter was a baby and up until about age 6, we rented accessories and a bucket of toys - really helped us pack less on our flight from the mainland. Then, I've had a couple of surgeries and this year I broke my dang ankle - their scooters have made a HUGE difference in my ability to enjoy my trip! read more

I called in the morning and they delivered a foldable scooter to me in the afternoon! The scooter was easy to fold down and fit in the truck. I wouldn't have had the great vacation if I didn't have the scooter. Would recommend Akamai! read more

I scheduled for delivery of a mobility scooter on Sunday as I wasn't sure when we would arrive at the resort. We ended up being early so I called and they had a scooter delivered within 30 minutes. Outstanding customer service. Kudos not only to the delivery guy but the customer service agent who made it happen. read more

Update: despite this, the business continues to email me to present "arguments" ( similar to those in their response) without having their story and communication straight. Their claims are inaccurate. The misinformation that they report all seems to stem from what was reported to them by Jan, their delivery / pick up person, who also met us with a lot of attitude and hung up on us on our way to the airport when she learned we were not going to miss our plane to await her response or to travel to meet her, and didn't agree that she should tack on an added fee. In the end, they should have just arranged pick up at the time of the reservation and charged us the added fee upfront to pick up in Paia and let us relax and enjoy our vacation. Easy peasy. They don't seem to understand their communication technology and that's excusable although didn't communicate well with us or each other and it caused a lot of frustration. Too much time and energy focused on petty defensiveness. Not enough on the priorities. Not the kind of pettiness and disorganization you want to deal with when in paradise. read more

Hello, we LOVED Maui Mobility Services!!!! What a wonderful thing to be able to have my husband, who is handicapped, be able to go on walks with us and to restaurants, etc. The fact that they even have things like this available is wonderful. They even deliver and pick up at the condo we rented. Very nice people and really nice scooters! read more

The most wonderful experience working with Pierre. I was in Maui for a week and needed his scooter for an extended period of time. Went to his place, picked up a scooter on my credit card. He upgraded me to when they would do a little bit better for the hills over in Wailea. Just seamless great, great service he was always there when I needed him had a question even picked up the scooter at my hotel when I was done. If you need a scooter definitely give him the business. Ken read more

Based on what I've seen on other comments, I'm sure the owners are going to try and explain their way out of this, but I feel I at least have to alert people to the scam they are running. I rented a scooter for my 77 year old father while he was in Hawaii. The rental process itself was a mess with the delivery driver being unprofessional and giving me conflicting information than the office did. He actual wanted me to call the office and do his job for him at one point, but I let all that slide. The bigger problem was after the rental was over. They emailed my father and told him that he had damaged the scooter (which he had not in anyway). They said the scooter "was returned so damaged we are not able to use this machine for future use." They then said the part they needed was $600 and that's what they would charge him. As an attorney myself, I know enough about scams like this, but I've never seen someone be dumb enough to say that their machine was total loss over $600. I'm sure they've already rented it out again to try and scam someone else. The worst part is that my father called them to try and see what the problem was and they basically called him a liar. The money isn't a big deal to me personally, and I probably would have just paid it. It's the principle. My father told them that I would likely be disputing the charge and they flat out lied to him by saying they had already called my credit card company to alert them and it would be charged. So not only are they immoral scam artists. They are clearly very dumb. It's almost laughable that any person would believe they could even do that with my financial institution. But I guess they are just trying to take advantage of the elderly less informed population. I can get a signed affidavit from the bell desk at the hotel that the machine was in perfect working condition when my father left it there per the companies instructions. I tried to call and talk to the manager or owner, but they wouldn't connect me and no one has called me back. It's such a shame that there are people like this in society trying to take advantage of the elderly, but I felt it important to let others know. Total scam, completely unethical and just trying to steal some extra bucks. Such a shame. Just an update, I called them back to give them one more chance to rectify this situation and spoke with someone supposedly in charge named Derrick. After him being completely unprofessional and raising his voice he gave me the quote of the century. "I'm a complete fucking fool that doesn't know shit about business". Those are his words not mine. Wow, what a great company here. read more

Wish I could give these losers zero stars. The WORST, most incompetent company I have ever worked with. I rented a full size crib, books and toys for my toddler on 9/5/22 for our stay arriving 9/21/22. Then I called the day before to add a couple of standup paddle boards. My initial order was for $105 but the SUPs would increase my order to $200. I explained on the order form that it was an Airbnb and while I had the physical location, I wouldn't be given the unit number or the key code to get in the door till 24 hours before our arrival. They never asked for those details until the day of when I was on an airplane. My baby ended up having the flu during transit so we had a hellish day traveling with a sick baby throwing up everywhere on the way to the airport and we missed our flight that would have landed at 1pm local time. Instead we rerouted to Seattle and then Maui. When I landed in Seattle at around 1:07pm Maui time and turned my phone off airplane mode, I saw a text asking the unit number and I responded promptly but warned that we were specifically told no early check in and that they may have to check if it's ok with management or cleaners if they could drop off the goods. They responded that they figured it out already and that cleaners let them in and approved with management the drop off. That's all well and good but they got it wrong. There are 4 units on the property and instead of simply waiting till I could respond with the unit, they found an open door with cleaners and set it all up. I arrive at almost 10pm on Maui and find there are no items in our rental home. I called and of course no answer at night. I began poking around and saw the items locked inside a neighbors home. Fortunately the house was empty and not rented by other travelers. But when I called my own property manager to get the code I was informed that they don't manage that one. Thankfully a card taped in the window allowed me to call and have to wake up the owners who were able to get me the access code over the phone. By now it's 1:30 am for my sick jetlagged baby her time, and instead of being able to go to bed mommy and daddy are wheeling a crib 40 feet up a driveway and setting it up. She is a sleep trained baby and doesn't sleep well without her own space. I call the next day to demand at least a small refund for the terrible inconvenience and was told flat out that it was my fault that I never gave them a unit number when in fact I did, well before our check in time too. They simply took the liberty of assuming which unit while I was unreachable due to travel. It was almost pathetic how much credit they wanted. She kept saying "we did our job, we delivered the items." I hate having to tell someone how to do their job but if you are in the delivery business, not bringing the items to the right place is a total fail. There is no prize for being close. And the nature of a crib rental is that it doesn't do me any good locked in a stranger's home that me and my baby don't have access to. Duh! I asked for $50 off. I thought $50 off of a $200 order would have been well worth creating a return customer. The woman who answered the phone said she would have to ask and then call me back. She called back 1/2 hr later stating that they no longer wanted to do business with us at all and that they would be picking up all of the rented items. WHAT?! Because I asked to be compensated for a failed delivery? I'm sorry but what?! She said the order would be cancelled and that all of my money would be refunded. Talk about petty. Instead of giving me a reasonable $50 refund. Plus they were stooping so low as to take a sleeping arrangement from a sick baby. She said they would be coming by to gather the items that morning. My child was napping in that crib and I went full mama bear. I explained in some very colorful language that if they showed up at my property and tried to gain entry and touched my kid, I would f*** them up so hard they'd feel it next month. And I meant it. After traveling for 18 hours covered in puke I was in no mood to be tried. They backed off and said they could come the next day if my baby was sleeping. I told them it would be available at 9:30 am. Their driver showed up at 10 and took the items. In the meantime I ordered a crib from a company that was not a total joke. Once home from vacay I tried to call to see when I could expect my money back that I had paid already, which was $105. Only I found that the company had since blocked my number. Hmm? That's not shady at all. I called them from my Google wifi and she claims that my refund was submitted on 9/24. It's been 3 weeks with no refund. Emails not returned. Calls hung up on. Dodgey. I relayed this story to our property manager and his wife was explaining she had heard some similar stories about this company. Apparently they basically stole the business model of a reputable company and then named it practically the same name. read more

We used Maui Baby Rentals last summer for a pack n play and the communication was horrible. The pack n play wasn't dropped off at the time specified, which resulted in waiting almost 2 hours in our hotel lobby because they kept saying they were "almost there." It also took them a day or two to pick up the pack n play after we left. With that being said, we went with this place this year for a crib and mattress rental. Absolute wonderful experience! The crib and mattress were already waiting in the lobby upon check-in and great communication with Jasmine the entire trip. 10/10 would recommend. read more

These guys are awesome and will take care of your needs. They were the only spot on the island who had crutches. Great, fast, friendly service. read more

Super easy wheelchair rental! Delivered to our hotel and able to leave it with the bell captain when we left. Contract, payment etc. all online. I would highly recommend this company and would use them again. read more

Although the rental was on time it didn't work for our needs. We decided to return the rental in the first day. The scooter we rented was fine however it did not fit as described into our vehicle. A scooter will fit in the trunk of a full size car if you have a strong person to load it and 15 minutes to assemble and disassemble it. This was not a possibility for us. We were charged 4 days of rental at $50 a day, plus $25 deliver and pick up. Our total for our intended 9 day rental would have been $360, which is reasonable, however after having the scooter one day we were our refund was $52. The person who answers the phone was not helpful or understanding. I have a broken leg and this was our first time dealing with a scooter, I felt the mobility team could have been more understanding and compassionate. read more

Thank you so much for providing a scooter for my 95-year old father to use this past week. It made life so much easier for him! He was able to drive around the hotel and come on a "walk" with me along the ocean front. The scooter was easy for him to control, and he loved the freedom it gave him. The scooter was waiting for us at Ka'anapali Beach Club when we arrived, and we left it with the Valet Desk as we departed - no fuss at all, just as you promised. Thank you for making it so easy for us to enjoy beautiful Maui! read more

We arrived on Maui and quickly realized we were going to need a scooter for someone in our group. I called at 10am and the scooter was delivered to our resort by 1:00pm. Super easy to "return" as all we had to do was leave it at the bell desk when we checked out. Very reasonably priced. read more

Great service! My mom's scooter was dropped off and picked up at the hotel. No problem. Nothing much to do but enjoy your time in Maui.

My Father-in-law needed a way to get around the island easier. We could not rent the scooter because he does not have the ability to grip things well after his stroke. I called Maui Mobility Systems and they picked up the phone right away. I asked if they had availability. She asked where I was and was able to dive the wheelchair to us within 30 mins of my call! I was planning to pick it up but they drove the chair to me!! Wow what great customer service!! Pros: 1) They deliver the wheelchair to you! 2) They were fast! Less than 30 mins from my call they delivered the chair. 3) They were very accommodating and helped us choose the right wheelchair for us. Rather than a bulky heavy chair we got the light weight chair which was easy to push and get in and out of the car. 4) They pick up the wheelchair from my hotel!!! Say what?!? Awesome customer service! Cons: NONE! I highly recommend calling and seeing if they are right for you. I plan to call and use them on our next trip to Maui! Mahalo! read more

We were staying at the Hyatt. I had never used a mobility scooter but decided to try one. Called Maui Mobility and got Pierre. He advised me to rent the Golden Technology Buss Around EX. That scooter changed my life! First the service. It was waiting for me at the Hyatt when we arrived and picked up after our departure. The EX was a dream. Very stable, faster than my wife walks, and handles hills and moderately rough terrain like a Jeep! After leaving, I knew I had to have one and called Pierre to confirm I had the specifics right. He was so helpful and knowledgeable (and patient with me). The company is a great asset to those of us who need a little help getting around. At home, I immediately began a search for one of these. No one had any until Feb 2022 due to the CA Port backup. I found 1 in the US in FL and had it in 5 days, FedEx with no shipping cost. Now I go out with my wife every morning on her 3 mile walk with our dog. Pierre introduced me to the scooter and helped me beyond the service I paid for. I just reserved another from him for 10 day in Feb '22. Use this company, they have nothing but 5 stars only because there are not 10 stars available. If buying from China bothers you, take a breather! Golden Technology is a Vietnamese company. As a Vietnam Vet, I am so pleased to see the country technologically prospering with companies like Golden Technologies and our companies like Maui Mobility recognizing the quality of their products. read more

This was extremely easy and these folks were a pleasure to deal with. The product was as presented, simple to use and the cost was very reasonable. I'll definitely use their service when we return next year. read more

This was the best investment of my staycation. The staff was 100 with their patience and understanding of my family's needs. It made our vacation enjoyable and hassle free. I recommend them highly. Thank you and a shout out to Lisa and Terry for all their help. read more

These people totally saved my ass! I was on vacation and my father in law is on blood thinners and totally could not do all the stuff we had planned. Having the chair was a life saver! MMS ROCKS!!!! read more

Friendly operation, Sam was very helpful in getting us what we needed. Rentals were clean and in working order. We will call them again when we come back. read more

My husband broke his foot during our trip to Maui. We still had 1 full day left and i thought our vacation was over. We ended up calling and talking to Debi who was very nice and helpful. She made me feel better about the whole situation just by talking to me. Prices were reasonable (I've never rented a transport wheelchair so don't know how much they go for). She was able to deliver it to our hotel (within an hour and half) and all we had to do was drop it off at the bell desk before we left the next day. Thank you!! Mahalo!! read more

My sister in law needed a walker So on short notice we found what we needed from Maui Mobility Systems We called in the late morning the walker was delivered by 1:30 in the afternoon We were very satisfied with the whole process from ordering to pickup I would highly recommend Maui Mobility Systems Thanks again for accommodating our needs read more

I used a scooter from Maui Mobility Systems for my trip in Maui where I stayed for 2 weeks. The scooter was a life saver and we could break it down easily to put in the back of our vehicle to take anywhere we went. Maui Mobility Systems is definitely the company you want to use. The scooter was already delivered and ready for me at the hotel when I arrived. When I left I just gave the key to front desk and left there. The scooter was reliable and very efficient. It made our vacation so much nicer for, not only me, and my family. Will definitely use them again!! Rita R read more

We are so pleased with our wheelchair rental experience with Maui Mobility. Their wheelchair allowed our elderly father the opportunity to enjoy the stunning views of Maui near and around the ocean. The drop-off and pick-up service was excellent. read more

Excellent service. My vehicle was waiting as promised. Came apart to put in the car. Would definitely use them again. Thank you

Maui Mobility has true Aloha spirit. We highly recommend their services and people. "Terri" on Maui, advised us on the proper scooter for our needs, emailed pictures of Golden Lite Rider power chair stats and handled setup and payment online. The contract was signed online, with NO app/program signup required (that's huge in my book). Then on the Big Island (Kona) "John" delivered to our hotel, adjusted for left-handed operation and gave us a brief training on the "operation, care and feeding of our Maui Mobility scooter! ") The power chair was well maintained and worked well, the controls are a bit sensitive but handle well after a bit of practice and unit has amazing torque (went up 12% grade)! The battery lasted all day over paved paths, hard gravel, (avoid soft cinder) and in and out of small shops - Woohoo! It has more comfortable suspension than the scooters we've experienced. Getting it in and out of car was good exercise ") and it just offered us incredible freedom from the manual wheelchair!!!! So many more places we could go and see :-) The real life saver was after our rental was over. John had met us on our schedule and at a convenient location so we could have as much time as possible before leaving. Then, I forgot our phone in the scooter "( (that convenient back seat pocket!) but John went to amazing trouble to help me locate and ship it back - same day from the local UPS store! This was especially critical because it is set up as an emergency line for us. Really great folks, we can't say thank you enough. Maui Mobility took care of us before and after we rented just like family. Mahalo from your grateful customers! read more

Second time using this company. Although there's been a change in ownership everything was still great! Scooter there as promised and price was the best. If you're a kamaaina they offered a discount. read more

When we arrived in Maui, we decided my mother would be most comfortable if she had a scooter available for her use, so we called Maui Mobility to rent the scooter. The service was prompt and thorough. Pricing and options were extremely fair. Contract execution was simple and I was able to take care of it via my phone. All instructions for delivery and return were very clear. Email and phone reminders were appropriate. I recommend this service if you are in need of a scooter while in Maui - it couldn't have been any easier. read more

This is our second time using Maui Mobility System's. We are very pleased with their service and product. When we arrived to register at our resort the scooter was ready and waiting. The scooter was in excellent shape and so easy to take apart and place into the trunk of our car, My husband used it at the mall, swap meet, and all around Kihei...and even took it to a Luau. Having this service really makes being on vacation more enjoyable for both of us. It gives him a sense of freedom and allows him to get around without getting worn out. Thank you again Debi & Marty! We'll see you again in April! read more

Debbie and Marty have got professionalism and customer service figured out!! My scooter was waiting for me at my Hotel when I arrived. My husband and I spent lots of time checking out Maui and when we went a little too far and the battery died, Marty showed up at the restaurant/bar with a scooter that covers longer distances and charges quicker. When we were leaving all we had to do was leave the scooter with the bellman. Thanks for helping me enjoy my Anniversary trip! See ya next time. Mahalo read more