Google "3 Stooges plumbing episode". That's the level of service, care, and competence I recently received from Air Zone. I purchased my home in Clearwater, FL in 2019. The central AC unit had an Air Zone service sticker on it, so being new to the area I figured why not continue for continuity of care reasons. I did zero research. I did not look them up on Google reviews or otherwise. My bad. My very bad. For the intervening 6yrs I subscribed to their regular service plan, which I assumed would leverage their "expertise" to keep the unit well maintained and be proactive about repair and eventual replacement. I was wrong. Last summer the unit failed. Air Zone's tech - let's call him Larry - diagnosed the problem as a failed compressor. Should regular service visits have found a failing compressor before it died? Who knows. But they didn't, so the hot summer choice presented was an $8K replacement compressor. No discussion of options. And again, shame on me for not asking for second opinions. All seemed well. Until July 2026. The until failed. A different Air Zone Tech was sent to diagnose - let's call him Moe. Diagnosis on Wednesday was "It's frozen up. Keep it off for a few hours and try again. If it doesn't fix the problem call us and we'll be back Friday to dig deeper". Cut to Friday AM, after the recommended thaw period. Still no AC. We call to report this. We are told Monday is the first available. Hence another 3 days living/sleeping in 90ºF interior temps. The Air Zone "tech" du jour (I swear it's such a shitty company with such shitty ethics and culture that only bottom of the barrel techs cycle through them, and even then only last one or two service calls before planning their escape) - let's call him Curly - shows up the following week-start and tells me I have two options - a $4.5K coil replacement, or a $10K "brand new 10yr Warrantied" Goodman system total replacement. Given my not too distant payment to them for the $8K condenser replacement, and facing more days of +90ºF heat in a house me and my partner work out of, they had me just where they wanted me to just fix the damn thing, as fast as possible. Again, shame on me for trusting them, and for not taking a breath to research their sh_tty reviews and also seek second opinions and competitive bids. Curly was happy to oblige, sign here, it'll be a 6hr install. 4 days later, after a 10hr Day-1 install, a return visit by every member of the remaining 4 or 5 Stooges, the Little Rascals, and the Keystone Cops, to fix the mis-installed air handler drain pan that triggered the water level shut-off after 4hrs, and when "fixed" by Harpo resulted in him touching the air handler circuit board with "wet hands" and in a thick Russian accent reporting "Board blinking light at me. I go now" (no shade intended at ESL peeps, but follow-up would be great by the folks who employ you!), a visit by Groucho who addressed the drainage issue by grabbing the P-trap that Chico had relocated from the air-handler drain location to the exterior of the house and ripping it off "There, fixed" Chico said, and also Chico looking at the tilt of the external unit that Larry, Moe, and Curly installed 7 days before and saying "I don't know how to fix that.". Cut to now. Two weeks later. AC has died. When we need it most. When I most expected my investment in a total replace to pay-off. Sadly no. Me and my partner Jessica sit here in the home that we work from - her a home care fitness instructor, me a UX Design Director at a Big 4 professional services firm, both 100% reliant on working from our home office - during the highest recorded temps in Tampa, with a DOA "new" Goodman HVAC system courtesy of the a__ clowns at Air Zone. And throughout all of this Air Zone's management, Dan included, have failed to provide even a modicum of proactive help or mitigation. Run Away from Air Zone AC. The fact that they are a preferred vendor of the scam that is Home Shield should be all we needed to know. read more

This review deserves negative stars for the level of disrespect we just experienced. Do not use this company. Their technicians have no regard for homeowners and tracked dirt all throughout our home. When my 75-year-old mother and I politely asked the technician to remove his shoes, he became aggressively argumentative and extremely disrespectful--especially toward my mother. Avoid this company and this technician at all costs. The company should take immediate action and terminate this employee. read more

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Mike was totally awesome and what a technician and company of high integrity. If you owned this company - you would want Mike and all those I dealt with to be part of your family and team. This is not my business and the trust factor is everything. I am so happy to have been introduced to them - they are A/C company that will do my HVAC Maintenance - starting in 2 weeks! I am happy and proud to recommend them. read more

They are not honest people. Their technicians lie to you to sell you repairs or equipment you don't need. Then when I spoke to them Dan was out of the office and promised to call back but none of this happened. If you read any reviews here that even think this is a professional company just know they must be bought and paid for because they steal and lie to get money out of you. Everyone needs to turn this company over to the BBB, take them to small claims court for damages. You can also call "BetterCallBehnken@wfla.com". Basically they told me I 'should know better' even though they are the AC specialist. How do I know that when you put in Freon and stop leak and but there was not leak I later find out. Worst company I think I've ever worked with. They need to be shut down and put our of business read more

STAY FAR AWAY FROM THIS PLACE!! On May 6 2024 we were referred to Air zone from our insurance company. The issue is ac will not reach temp. After 8 visits, a multitude of parts installed and $1149 in cleaning fees that I should have never been charged for, it is now August 8 2024 and the problem still remains like nothing was done. These people then had the nerve to try and convince me that an air-conditioning unit that will not reach temp, is mechanically sound and there is nothing wrong with it. Huh? A company is only as good as their leader and that's where I'll leave it. Owner and GM Shaun Phillips is the most condescending and unprofessional business owner I've have ever met. He has zero customer service skills and accountability for his or his employees actions. From what I can gather he shoves everything on Dan the service manager and takes zero accountability. He consistently hires subpar HVAC technicians that will lie about what maintenance they have done and will steal your money. As long as this guy is in charge of that company be fair warned he will rip you off if given the opportunity. read more

We are currently renting a home for which Kerry was sent out to evaluate a problem reported to him by the homeowner. Unfortunately the homeowner only reported the downstairs unit. Kerry was so professional and kind in that he even checked and blew out the upstairs unit which was not even on the service order. I would refer him and this company hands down anytime for a thorough and honest evaluation! read more

I am very happy with Airzone . The tech that fixed my a/c knew what he was doing. His name is James Stahl. He was very polite and knows his job very well. read more

Stephen in Clearwater - Just had a service visit from Kerry. It was professional, instructional, personable and thorough. The results were exceptional. read more