they were doing the service at my job so i called them to check out my new system installed at my…read morehome , great customer service lady took my info they were happy to come out that day and also accommodate my work time called 30 mins in advance showed up and was fixed in less than a hour , these are my guys for life ,ty ,recommended them to my sister and she got the same service

My 80 year old parents called them to come and repair their system. The tech came out and charged…read more250.00 and did NOTHING except tell them is couldn't be repaired. They were quoted 22,000 for a new system. I just happened to call while this was happening and they were in the process of filling out a credit application. I called my brother who lives close by to go and see what was happening. He sent them on their way after paying the 250.00 of course. He called another company ( D & W also in Covington) who simply added freon and it works perfectly. Be warned they will take advantage of older people if given the chance !!! not to mention the service manager and owner will not even return a call.

This company is a total rip off! They do not stand behind their warranty and have deceptive labor…read morepractices when working with home warranty companies like American Home Shield. We bought a brand new HVAC unit and less than 60 days the unit was not running properly and we were back to our original problem of the unit not blowing cold air. They want to now charge us for flushing out the coil when this should have been done when they installed the new unit. I will be filing a complaint with Georgia Attorney General Consumer Protection Division on deceptive practices.

They asked for me and told me I should be receiving a package. The kept stopping and saying…read morenothing. I never ordered anything from them and live in a Condo so I have no idea what they wanted. It sounded like a scam so I hung up. All he had to do was tell me why he called. He kept asking questions and did not like I never said yes. What can I say except there are too many scams going around today.

Have been customers of the Macon franchise for more than 20 years. Today just as Covid variant…read moreOmnicron is hitting out county, hard these guys walked into our house unmasked. Asked them to mask and then did and then promptly removed them. Called their office and was told their policy is not to mask "they cant breathe in them"-such a poor excuse for unsafe practices.

Using Stanley Steemer has been a great experience. They called when on their way, arrived during…read morethe quoted time window, and did a thorough job cleaning my child's stained playroom carpet. The two gentlemen who came were friendly and professional. We will definitely use them again!

I needed a hot water heater and the plumber was knowledgeable and answered all my questions. The…read morepricing is fair. Install was smooth. No issues.

Another Update for Google and Yelp 8/19/26: Technician…read morefinally showed @11:20am on 8/19/26. Tech called and asked how I was doing and my reply was awful and he proceeds to say that's good. Finally fixed but just waiting for the next outage on this terrible service. Reliable should be called NotReliable. My mother's unit stopped about 3 weeks ago and it took a week and my grandsons great great grandmother's unit went out as well and they won't arrive to her for almost two weeks for repairs. Both were purchased through Reliable so pleeeeeeeease BEWARE. They don't deserve ANY star for their services and customer etiquette is non existent. Another Update: August 17, 2026 My AC has completely gone on out me on yesterday with health issues, an elderly parent in their 80's here, and a toddler grandson. Reliable states that I'm in a rural area and although the feel is like 110 degrees outside, my thermostat reads 98 degrees, we have nowhere to go. All representatives I speak to advises that we're suppose to wait from Sunday Morning on August 16, 2026 until Wednesday August 19th from 8am-12pm to actually breathe. It's okay for us to pass away from heat exhaustion in our home but illegal by law if in a vehicle. Ive politely begged to speak to someone higher and was not allowed. I've called 3 times with no real resolution for this dire situation for my elderly parent and toddler grandson. I also work from home. BEWARE, DO NOT get fooled. I was also advised that I'm in a rural area but keep in mind that they sent a technician out to get me to buy this awful service in that same rural area the very next day with no problem whatsoever. If heat exhaustion occurs, I must sue. I pay on time each month and get regular scheduled maintenance in which they recently completed. Update: Received a call from them after the review stating someone will be out to fix the ventilation in the rooms and their insurance will get back with me soon. 1:30pm Worst service I have ever seen. Spoke with someone almost two weeks after my system installation due to the system being put in my home improperly and flooding my floors walls and ceilings and no one has reached out to me to assist with any accommodations other than a restoration service. I have loud dehumidifiers hooked up to increase my electric bill (not on a generator), I work from home so the noise is a problem, no type of compensation for this huge inconvenience to come home to after returning from a trip to see my home like this with children, hardly any air coming through the vents in my children rooms causing it to be extremely hot during the day and night, and no responses via email from the one point of contact I was given 5 days ago. Floors coming up in bedrooms and hall floor with odors of mold and my kids and I have terrible allergies. I have never seen such worst customer etiquette in my life. I thought I would have cool air in every room and to move in to my next renovation project when returning home. My floors just have never been right since the flood to my home.

Original estimate for running a new 50 watt cable for new oven was $1,450. Which outrageous. They…read morerefused to itemize the cost between parts and labor. They made irrational reasons for it. Would not even call again.

I rarely write reviews, and only do so when the service is truly excellent or abysmal…read more Unfortunately this is the latter. In 2024 we called out several companies to evaluate our failing AC system. Jordan Air undertook a comprehensive evaluation (or so we were led to believe) and based upon their quote and good reviews by locals and friends, we paid them $20k for a new system. Their installation was fast and efficient and I wrote a positive review based upon installation. Unfortunately, problems started soon after completion and over the past 2 years I have lost count of the number of service calls and technicians that have come out, each identifying a different issue, each recommending a different fix, and still our system doesn't actually cool our entire home, as they initially promised it would. The excuses were multiple but each "fix" failed....changing the ductwork, changing the baffle, redirecting air, increasing the duct size on the outflow, changing the duct size on the in-take, need for better insulation, etc. The latest Jordan Air technician even admitted that the initial install was not done appropriately. Now, we have been told that we need to buy a mini-split for an additional $7k! Why was this not identified at the initial comprehensive assessment and quote phase? I had another local company come out and assess this week and they agreed that the work is still substandard (inappropriate installation of bubble wrap around ducts). Having endured higher energy bills and inconveniences for the past 2 years, I was hoping they would take responsibility and fulfil their quote/promise to provide a system that cools our home, rather than trying to get more money out of us to pay for their errors. We are so disappointed.

Have called for two days and a technician is supposed to call me back to schedule appointment, no…read more response yet on day three. I called a different company that took care of my clients AC problem right away.

Our air conditioning started blowing warm air last night and first thing this morning I called…read moreRutledge Air, with in the hour a service technician was at my home. He was friendly, knowledgeable and honest!! I had lots of questions regarding possible need for new unit and he answered them all. The problem was fixed in less than two hours for a very reasonable price. I will be calling them for any HVAC needs I hopefully won't have in the future . Ask for Scott M, he was amazing !!

Finding the a company that deals with home maintenance or repair is always difficult and risky. So…read moremany are dishonest. But Perfect Temp is an exception! We been using Perfect Temp for the past 20 years and will continue to use them. When you call them, they come out immediately. Their prices are beyond fair and often times less expensive than other companies. Most importantly, they do not "nickel and dime" you as most companies seem to do. They give you one price and they stick with it. NO HIDDEN COSTS! You cannot go wrong with Perfect Temp!

Initial interaction was very positive. My AC unit was not working and I called for a service tech…read moreto come diagnose the problem. A very nice young man (Ezra) was here in a couple of hours and diagnosed the problem as a bad blower motor. I inquired about the cost to replace the blower motor and Ezra stated that someone would call me later that afternoon or first thing the next morning with a quote. No call back that afternoon or the next day. On the third day (late morning), I left a msg stating I was expecting a call with a quote to replace the motor. No response. This morning I called again and spoke with a lady who said she would look it up and call me right back. Eight hours later and still no call back with a quote. Obviously Perfect Temp does not want my business. The only reason I gave two stars was Ezra. His demeanor and helpfulness is totally wasted with this HVAC company.

THEY ARE THE BEST! very honest about pricing and very helpful on helping people tight on money with…read moreadvice on what to do 11/10 would recommend them over any other hvac company!

DO NOT USE THIS CONTRACTOR! After receiving a very competitive bid for their services, and a…read morerecommendation from a family member, I went with them to replace our 20-year old heat pump with a new one. They gave me a 100% parts and labor guarantee. We immediately began having problems with the air not cooling enough. Carl (one of the Smith brothers) told me that, "It's just Georgia; they don't really cool too well." He then checked the unit, told us that it came from the factory with too much freon, and drained some off. A week or so later, he was back, installing another drop and vent in the hallway to aid in the cooling. Keep in mind, the old unit always cooled the house completely (when it worked!). Nothing he did was sufficient. I finally had to call another company, who instantly saw that the fan blower setting was too high, moving the air too fast across the cooling coils, and not allowing it to get down to the right temperature. Oh, and they had to add all the freon back in the system, at a cost to me of $375. When I asked (very reasonably) for Smith Brothers to make good on the money, they stopped responding to me. Don't let these guys into your house!

Hires contractors to do work and collects money from clients and never pays the companies that…read moreACTUALLY completes the work!!! He refuses to pay the 2 invoices and refuses to answer the phone!!! Avoid at all cost!

Please read this complaint, as well as previous complaints on Yelp and sites like the Better…read moreBusiness Bureau and Angie's List before hiring Steve Malone. Once doing so, you'll understand the pattern of deceit Steve employs. To replace my main water line and fix a drainage issue in the backyard, Steve gave us an estimate of $4,100. I'm a first-time homeowner of a few months, and I was too trusting & naïve to ask for a written quote. Steve began his con by charging me $1,500 instead of the stated $150 to assess plumbing issues at the house (Steve's response will be that this is a clerical error on his part.) At the completion of the job, the price increased from $4,100 to $10,000. His reasoning for charging us over 100% of the original price: "rock excavation" and "irrigation repair". I employed a licensed, Master Plumber to estimate the cost and specifics of this job. His estimate was $3,400. When I asked the 3rd party plumber about the cost of unforeseen subterranean rock, he quipped that our house "isn't on Stone Mountain", and that amounts of subterranean granite, as well as irrigation lines, should not increase the original estimate because it is a reasonable and obvious part of the plumbing business. Steve advertises himself as a "Licensed and Independent Plumbing & Heating Contractor". I spoke to the Secretary of State's office and they could not find his license. Furthermore, when asked to provide his license ID number... Steve refused. (Steve recently deleted this claim from his website; however I have a dated screenshot of the previous claim should anyone care to see.) On my invoice, Steve asserted that "parts" for the project cost $4,000 (roughly the price of his original estimate). The 3rd party plumber assured us that the parts for this job couldn't have cost any more than $400. After all the work was done, our irrigation system didn't work. The irrigation service we employed deduced that Steve's sub-contractors had not fixed the irrigation system that Steve charged us over $2,800 to fix. Furthermore, Steve refused to pay the $550 for the irrigation errors that his team caused. At the end of the day, it was my fault to trust Steve Malone. I signed the invoice and payed him... unaware that I was being taken advantage of, and that this plumbing job should have cost a fraction of what we were charged. My goal in writing this review is to make sure that no one else makes the mistake of trusting this man.