Super friendly and helpful and responded to my inquiry very quickly. They were out the very next…read moreday to check the HVAC system at my house. Very honest and will use them again in the future for any HVAC needs.

Very unprofessional of the technician Mike to have sped up…read moremotor which wasn't the problem but he denied even doing it I guess that's why it wasn't in your notes. but the situation would've been dismissed. inscrutabl unacceptable

This company is a life saver. I have used them for a while now. We have multiple units that are…read moregetting some age and they service those plus they have worked with us on replacing as needed and making sure the design fits our space. My go to people for heating and air. Thanks Guys JMI

I had to delete and withdraw my 5 star review of this company. Lies by omission. They were timely,…read moredependable, friendly and gained my trust easily. Mr. Browning was awesome. But a few months later, when the weather changed, I realized that the heat was not wired independent from the first floor. I contacted Mr. Browning expecting the service I had earlier received and was basically kicked to the curb. I was told I had a 10 year warranty but when I called him, in a nutshell he told me I didn't pay enough because of the warranty discounts and would have to again pay the fee that the Warranty company charges just to talk to you. Pretty much blew me off. Tossed me a couple of numbers I could try. I would NEVER use this company again. I gave them 5 stars and I'm reducing that to a 2. What good is a 10 year warranty when the company tells you to kick rocks when you need them to correct the work that they did. If they hadn't been so friendly I'd give them a 1.

Using Stanley Steemer has been a great experience. They called when on their way, arrived during…read morethe quoted time window, and did a thorough job cleaning my child's stained playroom carpet. The two gentlemen who came were friendly and professional. We will definitely use them again!

Have been customers of the Macon franchise for more than 20 years. Today just as Covid variant…read moreOmnicron is hitting out county, hard these guys walked into our house unmasked. Asked them to mask and then did and then promptly removed them. Called their office and was told their policy is not to mask "they cant breathe in them"-such a poor excuse for unsafe practices.

I called Reliable earlier this week to set up an appointment because I have been having an issue…read morewith my bathroom drains for weeks. I found Reliable online and they had a call out fee of $89, which I know is basically my personal penalty for not knowing anything about plumbing. I set up an appointment for Saturday afternoon, knowing that I would be home. I received a courtesy call from Joe when he was on his way over. Joe was professional, friendly and knowledgeable, and helped me understand the problem. He was in and out of my home in less than 15 minutes, and I kind of learned how to address these types of issues in the future so I am very grateful. Thank you to Joe for making my problems go away quickly. Now I can address them since I was able to learn why my drain was bad, and not keep tossing drain cleaner down and wasting money. I'm noting Reliable for any needs moving forward!

This morning my account was charged by this company without my authorization. The service by Shanna…read morein the credit department was very brazen. She was hostile and hung up on me when I tried to inquire why my account was charged instead of my sister's and the date was incorrect. I will stop using this comoany!!!

Company recommended by my local Athens Realtor. I wanted to start a maintenance contract; however,…read morethe company doesn't return calls or emails. I'm dumbfounded they don't respond to new Athen's customer requesting their services.

They attempted to price gouge me stating in their estimate that I needed a whole house repipe for…read morejust a little under $15,000. A second opinion revealed that I only needed a kitchen drain repipe for just under $1200. If you are considering using this company--RUN FOR THE HILLS. Dr. C

Have called for two days and a technician is supposed to call me back to schedule appointment, no…read more response yet on day three. I called a different company that took care of my clients AC problem right away.

Our air conditioning started blowing warm air last night and first thing this morning I called…read moreRutledge Air, with in the hour a service technician was at my home. He was friendly, knowledgeable and honest!! I had lots of questions regarding possible need for new unit and he answered them all. The problem was fixed in less than two hours for a very reasonable price. I will be calling them for any HVAC needs I hopefully won't have in the future . Ask for Scott M, he was amazing !!

Nathan has been amazing! We've had to call him during the worst heat and cold and he'a shown up,…read moredone the repair and didn't try to just sell us a new unit. The pricing is very reasonable and he will try to save you money where he can. I will recommend him to anyone needing a repair, service or a new unit!

The home's AC unit was replaced in April. Out of all the providers in the Eatonton area, they came…read moreit at the best balance of price and quality of the ac unit. There was initially some delays and they arrived a few hours after they had told us, but once they arrived they were efficient and got the installation done at a reasonable hour of the day. They made sure to sweep and clean up all the areas they were working in, and before they left they gave us explicit instructions on warranty registration and recommendations on care and upkeep. I'd recommend them to anyone in the area looking for AC help.

THEY ARE THE BEST! very honest about pricing and very helpful on helping people tight on money with…read moreadvice on what to do 11/10 would recommend them over any other hvac company!

DO NOT USE THIS CONTRACTOR! After receiving a very competitive bid for their services, and a…read morerecommendation from a family member, I went with them to replace our 20-year old heat pump with a new one. They gave me a 100% parts and labor guarantee. We immediately began having problems with the air not cooling enough. Carl (one of the Smith brothers) told me that, "It's just Georgia; they don't really cool too well." He then checked the unit, told us that it came from the factory with too much freon, and drained some off. A week or so later, he was back, installing another drop and vent in the hallway to aid in the cooling. Keep in mind, the old unit always cooled the house completely (when it worked!). Nothing he did was sufficient. I finally had to call another company, who instantly saw that the fan blower setting was too high, moving the air too fast across the cooling coils, and not allowing it to get down to the right temperature. Oh, and they had to add all the freon back in the system, at a cost to me of $375. When I asked (very reasonably) for Smith Brothers to make good on the money, they stopped responding to me. Don't let these guys into your house!

Hires contractors to do work and collects money from clients and never pays the companies that…read moreACTUALLY completes the work!!! He refuses to pay the 2 invoices and refuses to answer the phone!!! Avoid at all cost!

Please read this complaint, as well as previous complaints on Yelp and sites like the Better…read moreBusiness Bureau and Angie's List before hiring Steve Malone. Once doing so, you'll understand the pattern of deceit Steve employs. To replace my main water line and fix a drainage issue in the backyard, Steve gave us an estimate of $4,100. I'm a first-time homeowner of a few months, and I was too trusting & naïve to ask for a written quote. Steve began his con by charging me $1,500 instead of the stated $150 to assess plumbing issues at the house (Steve's response will be that this is a clerical error on his part.) At the completion of the job, the price increased from $4,100 to $10,000. His reasoning for charging us over 100% of the original price: "rock excavation" and "irrigation repair". I employed a licensed, Master Plumber to estimate the cost and specifics of this job. His estimate was $3,400. When I asked the 3rd party plumber about the cost of unforeseen subterranean rock, he quipped that our house "isn't on Stone Mountain", and that amounts of subterranean granite, as well as irrigation lines, should not increase the original estimate because it is a reasonable and obvious part of the plumbing business. Steve advertises himself as a "Licensed and Independent Plumbing & Heating Contractor". I spoke to the Secretary of State's office and they could not find his license. Furthermore, when asked to provide his license ID number... Steve refused. (Steve recently deleted this claim from his website; however I have a dated screenshot of the previous claim should anyone care to see.) On my invoice, Steve asserted that "parts" for the project cost $4,000 (roughly the price of his original estimate). The 3rd party plumber assured us that the parts for this job couldn't have cost any more than $400. After all the work was done, our irrigation system didn't work. The irrigation service we employed deduced that Steve's sub-contractors had not fixed the irrigation system that Steve charged us over $2,800 to fix. Furthermore, Steve refused to pay the $550 for the irrigation errors that his team caused. At the end of the day, it was my fault to trust Steve Malone. I signed the invoice and payed him... unaware that I was being taken advantage of, and that this plumbing job should have cost a fraction of what we were charged. My goal in writing this review is to make sure that no one else makes the mistake of trusting this man.