DO NOT USE THIS COMPANY!…read more I paid for two bouncy castles last year. One was an obstacle course and one was a normal castle. After about 30 minutes of the obstacle course being up my daughter (who was turning 7) ran up to me saying there is a hole and she nearly fell in. When I came out to look there was a gap in the seam at the top of the slide. The size and position of the gap meant that a child could have fallen down there and would have landed on the ground. We immediately unplugged the castle and couldn't use it for the party. This was witnessed by about 5 other adults, who can attest to it. When the company came to pick the castle up, I told them what had happened. The older of the two men said he would 'sort me out next year'. I said ok and reiterated that we had no use of the castle. I should have insisted on a refund but I accepted this and didn't leave a negative review on this basis. I have now come to this year's birthday party. I tried for a week to contact the company and there was no answer. When I finally got through yesterday, Peter said they were fully booked until weeks from now. I asked for a refund or some money back instead and he refused. He has sent texts lying about what happened and saying the gap was smaller than it was. I really would avoid them completely. If you do use them and something breaks get it in writing and get your money back at the time! I gave the benefit of the doubt and I should have reviewed and reported them at the time, which was my mistake as children were endangered. Liars, cowboys and more interested in money than safety.

From the owner: Bouncy castle hireread more

Would highly recommend Nutnuts Soft Play, prompt, helpful and good value for money! I hired the…read more12ftx12ft bouncy castle and a bunch of other soft play items for my sons 1st birthday party at the weekend, all the kids absolutely loved it! Jade was flexible when I wanted to make a change to the items I had hired and even when we had a little bit of a delay being allowed in to the hall, Jade was cool as a cucumber and didnt cause any fuss! I had some concerns about hiring as I have been let down before by a different company but Jade has rebuilt my trust in hiring products for parties etc. Thank you!