If I could good A 0 I would do not I repeat do not park your car here they damaged my brand new car and try to act like I didn't know what I was talking about save your self the headache and park somewhere else. read more

I left my car over 6 days. now , I found out that it has a damage on the passenger door. and my car appeared to be used by them. very bad service . Never again. read more

AirLot - Parking Near Me - Jamaica, New York

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Horrible experience. Upon arriving to drop off the car, the attendant as nowhere to be found. After waiting 10 minutes realized there was a car running outside to find him sleeping. It then took almost 30 minutes for the shuttle to the airport. On our return took almost 90 minutes to get to our car. About 50 minutes to get picked up then decided to pick up another passenger as we were leaving the airport. Absolutely horrible read more

I'f I could gift less than 0 I will. Staring by the rudness of the driver on 3/10/25 at 3:40 pm after we call and was waiting since 3:00 under the cold, just asking where they was thinking I was on the wrong spot, he told me, if I didn't see the traffic , wish I answered I saw the regular day traffic in this airport. So after 15 he arrived with more attitude and told me we have to put our luggage on our self. So we did and he started to argue about how we supposed to put our luggage because they don't supposed to touch no one luggage, after we been leaving our car in airport parkings all the time. So oh well never again this place is so bad no to mentions all the extra they charge for suv and all other stuff I still no have clue of what it is. read more

DO NOT use this lot. My wife's car was damaged after a trip and we followed the instructions regarding making a claim and getting it fixed and Markens Nicolas ignores all phone calls and messages. FIND ANOTHER PLACE TO PARK. read more

That whole borough is nothing but a tow away zone, with nowhere safe to park! Yes, I found their website and made an online schedule for my flight back in Oct 2022...a (4) day travel date. When I arrived, it was very Early in the morning. Immediately handed my electronic ticket to the attendant. I was told that the shuttle bus was 20 minutes away and that my Kia Soul was considered an SUV for which he wanted an extra $20 cash! What can you do when your flight is in 2 hrs? Never again...take an UBer or Lyft, why risk it! read more

Worst service. The shuttle picking up from airport took over two hour. Never use this company.

So bad. This is fraud. My husband booked this place without checking reviews. When he got there they said it was an suv and charged him $7 per day CASH on top of what he had already paid. When it was time to get picked up the guy who answered the phone after a looong time said it would take at least 30 minutes. "Take an Uber if you want" he says! Avoid at all costs so many other choices here ... read more

great service fast pickup from airport also best price around for a sedan close tonjfk read more

DO NOT PARK HERE, BEWARE , BECAREFUL (worse company ever) When i got there to dropped my vehicle , they told me that i have to give them 7 dollars extra in cash per day , eve thought i paid on the website prior my arrival to this lot. ( I paid the 7 extra per day in cash ) when i got out from vehicle they told me to make a video just in case future damages for the time when i come back from my trip. When i arrived to the airport i called the van who is supposed to pick you up and bring you to your car. I waited 1hour and 10 minutes for them to picked me up, when i got to the lot , it took them 35 minutes extra to find my vehicle, they brought it up , I put all the luggage inside and before i left i did a walk around my vehicle and saw a big scrape and scratches in the front of it, and find out the miles were higher than when i dropped my vehicle off, I told the guy and all he did was just to give me a phone number to text the before and after pictures of my vehicle which i did, and told me that his manager will give me a call . Also I told the guy that my air pods and iPad were missing from my vehicle and told me the same answer. it has been 5 days and no body has contacted me about this matter, I keep on calling every day and i get the same liar telling me the same thing. Today I text and call again, and I got the same answer. Please do yourself a big favor DO NOT PARK HERE !!! 0 STARS MINUS 1000 STARS read more

WORST PLACE EVER. No distinct area to even park the car, had to drive for 20 minutes finding the entrance. Charged us extra $7 per day even though the guy on the phone said there was going to be no extra charge. Waited 1+ hour for shuttle bus after airport. The workers know nothing. Cannot communicate well. Scratched our car then claims the picture we took is not sufficient. Then claims the video we took with nothing on the car is not sufficient because "we don't accept videos". Make sure you take good pictures, but would not even suggest parking here to begin with. Started yelling and making up fake excuses once he realized he was in the wrong. Save your money and time. Convenience is much more valuable than the $10 you save here. Overall: Extremely horrific service and would not even recommend to the person I hate most. GARBAGE!!!!!!!!!!!!!! read more

We booked this company with the Way app. Price was quoted as $55 for the week. Our credit card was charged $70. Upon arrival, we were charged another $50 (cash only) because we had a truck. This WAS NOT part of the reservation even though we put in the make and model of the vehicle when making the reservation. The driver picking us up too over 30 minutes to get to us. He was also on his phone while driving. read more

Terrible. They charged an extra $94 because my jeep is considered an SUV??? Scam. Took them 30 minutes to even bring me to the airport. Have been waiting for over 30 minutes to get picked up. A bunch of stoners sitting around smoking weed. read more

If I could leave 0 stars, I would. When we arrived it was difficult to find but we did. Once there, we were concerned because it was very overcrowded and a small lot. We were informed that it would be an additional $7 a day to be paid in cash as it was an SUV. No mention of that earlier and I have a smaller 2022 Lexus SUV. The worst part is that my car was damaged - clearly they swiped a white car. Had pictures from when dropped off talked to someone on the phone and the guy working there - Mark- said we would get it fixed and be reimbursed. We have reached out multiple times and zero response. Do yourself a favor and stay away from Airlot, jFK discount parking, Jamaica JFK discount parking. We have seen all 3 used. The number they provided has a full voice mail. Can't leave a message. read more

We parked using the Way app. Please don't park here; our passenger side mirror was damaged, and they just gave us the runaround for our damages. We had parked there from March 26 to April 4, 2024, for our Japan vacation. Save yourself the trouble; it's not worth the few dollars you save by parking in this dump read more

This is not a reputable business. I will be filing whatever claims I can on them. I am writing this review while currently sitting in their lot. There is nobody here and hundreds of cars with their doors unlocked. The reason I am sitting here is because they somehow managed to Lock my keys in the car. When we dropped off the car a week ago, the attended made me get back in the car and park it myself because he couldn't drive stick. He made me park it right by the entrance. Now a week later, my rear view mirror is pushed in and damaged. The owner of the company refused to speak to me and his employees told me I was on my own to sort it out. He put me straight to voicemail and refused to respond to texts. The other employees who were here disappeared over an hour ago. I will do my best to get this place shut down so nobody has to experience something like this. read more

AirLot - Parking Near Me - Jamaica, New York

terrible service. it took an hour to get picked up at the airport by van to get our car, and another half hour once we got to the lot. only one person working in the lot having trouble finding people's cars. read more

DO NOT park here. This place is a scam. I reserved a spot here under the alternate name "Fastpark JFK" on way.com. I got to the lot and it was closed. I contacted way to refund me, and they refused saying that I cannot be refunded since I contacted them after my reservation date! How was I supposed to know this would happen before I got there? Way.com customer service said they contacted the parking lot and the attendant couldn't confirm whether or not I parked there. Lol, do they not keep track of anything? Makes no sense! It shouldn't be the customers problem that these businesses can't keep track of their reservations. Discover will be fighting this for me! read more

Park somewhere else, anywhere but AirLot JFK. Wish I had checked the Yelp reviews before booking. Yep, this is the worst, most unprofessional "business" you will probably ever encounter. Starting with the only positive thing I can say: they did not wreck our car. Drop off... despite the fact that I had prepaid and given my car make and model, I got hit up with the oversize charge. Be aware, they take cash only at the location, no credit cards. I had that covered but another guy who took the [unmarked] shuttle with us didn't. So, after waiting 30 minutes for the lone shuttle, we had to wait another 10 minutes while the guy ran into the nearby Hilton to get cash from the ATM. Allow an hour to be safe to drop off car and get to your terminal. Return pickup... I had planned to find another, backup means of transportation from the terminal to the parking lot but I called anyway and reached the driver. "10 minutes", meet me at the pickup point. So I waited and called him again 25 minutes later: "Where are you?" ... "Just be patient, I am on my way". This went on and on. "I am approaching your terminal now..." Guess what? It was 55 minutes before he pulled up. When I challenged him on this... how could he say "10" minutes and then take nearly an hour, he told me the office summoned him after that call to pick up waiting customers there. Had he told me what the deal was on the 2nd or 3rd call, I would have made my way there another way. The scene back at the parking lot was beyond confused and helter skelter. Everyone (new customers, picking up customers) were furious. The new cars entering blocked the only lane for exit and entry and prospects for getting out of there in a timely manner were looking dim. But I pushed hard to find my car, pull it out and position it to exit and get the attendants to move the entering cars back out onto the street since there was no place to put them in the lot. All told, it took 1.5 hours to get our car and we were the lucky ones. There were people whose cars were still packed in the back and I can only imagine how long it took before they were out of there. The worst case, a nightmare, was a woman on our shuttle. There was no space for her car when she came to drop off so they told her to take it to another lot. This was Saturday around 5pm and the other lot, run by another business, was CLOSED for the day, all locked up and stuffed with cars (we passed it along the way). No idea what happened but if it had been us (wife with bad knee and cane, two kids, travelling 12 hours from Europe), I do not even want to say what my response might have been. So, there it is. Just Don't Do It. read more

I reserved parking with BestParking. I was taking a flight to Europe. The attendants told us to wait in the car for the shuttle as it was cold and dark outside. They left us there while the shuttle came and left TWICE! Then, last night, no one would answer the phone to pick us up at the airport!!!!!! We called 6 times. We had to pay $19.00 for an UBER to take us to the parking lot. I am so angry, this is ridiculous. I want a refund for your terrible service. read more

This lot is the furthest from a professional long term parking lot you can find. The lot is a disgrace, it is literally just a dirt lot with cars crammed into it. Arriving there was a disappointment, especially considering I was rushed to fill out the paperwork in my car, herded out of the car to get my luggage in the shuttle and told to leave my keys in the car and get in the shuttle. Readers- my car was still in the middle of the street, not even pulled into the lot because there were 3 cars waiting to get in. When the shuttle pulled away my car was still in the middle of the street- not the warm and fuzzy feeling you want leaving your car somewhere. Upon arriving home I called for pick up, mind you they never gave me pick up instructions so I assumed I should just call. I was told I had to wait to call for pickup until I had my bags. Called and was told he would be there in 10 minutes. Called 15 minutes later said he was leaving now. Called another 10 minutes later and said he was leaving now again. It took 40 minutes for the shuttle to come (this is at 2am and they had no other passangers), and as other readers stated when I asked where I should meet them- I was told look for a white van. Seriously, that's the best instructions for pickup at JFK?! Their security is a joke- I picked my car up at 2am with the gate to the lot wide open and just one guy sitting in a minivan in front of the entrance. This may not seem like a big deal until I realized when the guy was searching for my car, (yes he had no idea where it was) that they leave all of the cars UNLOCKED WITH THE KEYS IN THEM. The lot attendant never went into the shack to get my keys, because if he did he could have pressed the panic button and saved me 15 minutes of looking, which is the last thing you want at 2:30am. They are incredibility rude and I would hand down pay double to park somewhere else. read more

AirLot Parking - I am not sure it's a corporate company who owns chain of parking lots or stand alone. Obvious reasons to select this for the most competitive price it offers for long term parking and my overall experience was good. Honestly when I came to park it looked over crowded with cars , and people working their looked unorganized coz I saw customers couldn't locate their car and one couldn't find key etc etc Therefore during return of my international trip I was worried specially when I read lot of negative reviews in google. My overall experience was good neither my car was damaged and they provided shuttle service on time. Here is my tip / approach I took. I send text to the parking lot person 24 hrs before arrival with picture of the car / plate numbers. And I again texted them when I landed. Therefore my car was kept ready near the gate of the lot and I had no problem. Therefore I recommend this parking read more

My car was parked here 12/31/2016 till 1/5 of the following week while on a travel deal via JFK airport 4-5 hours from our home state. Looked sketchy to drop it off in random residential looking neighborhood with some 15 foot alumnium sheets protecting it but I figured okay. I was told in the van on the way home from the airport that someone across the street had thrown bottles into their lot and broke mine and another person's auto glass(rear wind shield for me). To add insult to injury, that had happened on New Year's Eve according to their estimates. They did not put a tarp or tape a trash bag or even try to repair the damage. It just sat there in the freezing cold rain and snow for 5 days. I did not get an email or a phone call. Upon getting the rear windshield fix, the ice collected in the speakers began to shake loose. The seats showed the wet moisture that had been frozen inside of them. Needless to say this is at least $500-1000 of damage. My girlfriend and I had to drive home with no back window for 4 hours in the snow, as they did not offer to put us up in a hotel, pay for a rental car and/or have our car fixed/delivered. They gave me a number to call to get it fixed and according to their insurance company, they do not carry comprehensive and I'm been awaiting a return call from the owner for the past 20 days. I was not refunded my money for the long term fee nor the damage to my rear windshield, speakers and damaged seats. I do think these people have the capacity to remedy this and be a decent lot for others but I have not been made whole yet and I wish i had seen these other reviews :( read more

AirLot - My car in the lot upon return, 5 days after the incident. - Parking Near Me - Jamaica, New York

Showed up on time and was told we missed the "free shuttle". Had to take an Uber to the airport. If you want peace of mind when you travel do not use Air Lot. read more

I forgot look at lot address it has changed its closer and is much bigger does not seam like they don't have to move your car when I pull in I park in lane that has no cars so car never gets moved some times they have to move car in front of me when I pick up my car but only 2 min and I'm my way home read more

AVOID AT ALL COST!!When preparing my car for delivery, attendant parked the car next to a fire hydrant, and received a ticket. Calling the parking lot, they ask me to text the boss, and he'll pay the ticket. The boss simply ignores all my test messages, effectively refusing to pay the expensive ticket his workers received. read more

The service is horrible and they are very disorganized!! They can't find your keys and the customer service needs improvement!!

******SCAM***** THIS IS NOT A LEGIT/Professional business. I got there, waited 20 mins, CALLED THE COMPANY NO ONE PICKS UP, finally someone comes out, I go on its basically a junkyard, you have to leave your key with then and they give no receipt. I left there with my car and almost missed my flight. THEN, THEY CHARGE YOU ANYWAY....DO NOT USE!!!!! read more

Do not park here, i arrived the parking lot to pick my car and behold, they moved my car 2 streets away and misplaced the keys. the manager blabbed on the phone that i should get the key replaced and let him know the cost, i should take uber home and all. what a joke, all they wanted is to get me to sort myself out and they did not respond to any of my calls, and they will not pick them too. I finally got a judgement against them and remembered i am yet to leave a review. read more

I have to agree with the others - DO NOT PARK HERE!!! ZERO STARS!!! I too booked through Way.com. When I arrived the next morning, the gate was padlocked with a chain and there was no attendant in sight. I cancelled and went elsewhere. The lot (if you can call it that) is nothing like it is described. read more

If you care about your vehicle DO NOT USE THIS COMPANY I had the worst experience with them . First I was told they would pick me up once I arrive back in ny from my trip , I called them for half an hour and they didn't pick up for me to pick up my car , I had to paid double cab to go back and forth from the airport to they office and there was no one there , I had to paid a cab to get home because it was late and I couldn't get my car in the night. Next day I called they were so unprofessional they didn't even apologize to me , just ask me what time I was going to pick up my car . Once I get there they told me my car was not in that lot because they need extra space . Are you kidding me ? , then I had to wait for them to get my car for about an hour , and when I get my car I notice an strong tobacco smell like they used my car while I was gone . I had to bring my car to the carwash because I'm Asmathic , I feel like vomiting all my way home . Once again DONT LEAVE YOUR CAR THERE . I hoping to take them to court for this horrible horrible experience read more

DO NOT PARK HERE!!! If you google the address you will actually find an article stating how awful awful this business is (wish I knew about it before I parked here)- they should legit be shut down by the authorities for all the shady and questionable illegal activity (asking customers to move other people's cars, using another car to jump mine, going into my trunk without permission). This was the biggest debacle of our entire trip and I would not wish this experience on my worst enemy. This place is run by rude, incompetent people who do not even speak English very well. When we arrived we were told the original lot was full and we had to wait for the shuttle to follow to a different off-site lot and then go to the airport. It took over an hour for the shuttle to come, and it only came after numerous phone calls (by me, not even the guy managing the lot) and my friend and I almost missing our flight. It was awful. We didn't think it could get worse until we arrived back. We landed and called the shuttle- we were informed they would pick us up in no more then 20 minutes. We stood outside in rainy 40 degree weather and the shuttle never came. We called at least a dozen times over the next hour (while freezing, wet and jetlagged) and half the calls went to voicemail, many others were them just hanging up on me and the rest was them telling us 5 minutes. In the end it was 1 hour and 13 minutes before the shuttle came and that was only when I threatened to call the police and report my car stolen considering they had my keys and I had no way to get to my car. And then it gets worse.... Finally we get to my car, very relieved, but then go to leave and it is very blocked in and the battery is dead. It takes the guy 45 minutes to move cars to be able to even get my car accessible and able to leave. He even asks if I can help move other peoples cars to make it quicker, which I refused since I did not feel it was right to drive other peoples cars. Finally my car is accessible and he uses someone else's car without their knowledge or permission (that paid to park there) to jump my car. When my car finally comes back to life (after a lecture on my battery being dirty and needing to be replaced), I discover that the trunk hadn't been closed fully. I took pictures of the car prior to leaving 2 weeks previously and it was definitely fully closed at that point (all lights even off in the car), so for some reason they had gone into my trunk and not fully closed it leading to my battery dying. Even after this whole debacle (now 3.5 hours after I initially landed), the shuttle driver/car mover has the audacity to ask for a tip and act outraged when I didn't comply by saying I didn't have cash (in reality was just shocked he wanted a tip after this all). I attempted to contact the company to complain and report their outrageous behavior, but there is no one to contact but the guy who runs the lot that barely speaks English and constantly hangs up. I even tried contacting Way App (which I booked through) and no one answered and call just disconnected. Avoid this place at all costs! Worst experience ever! read more

This place is the worst. The same thing that Sam P. wrote happened to me in March. The exact same thing! I will copy and paste "When preparing my car for delivery, attendant parked the car next to a fire hydrant, and received a ticket. Calling the parking lot, they ask me to text the boss, and he'll pay the ticket. The boss simply ignores all my test messages, effectively refusing to pay the expensive ticket his workers received." read more

Airlot JFK Long Term Parking locked the keys inside the car and then bent the door frame while trying to retrieve them. Channel 7 ABC NY, report that other customers have had bad experiences with Airlot and that they have been operating without a license. In any case, my insurance company, NY City Consumer Affairs, and I have been in communication with them trying to get them to pay for the repairs. I sued them in small claim's court in Queens, NY. No one from Airlot showed up. Not surprised! Don't use them. Your car will never be the same. Use other lots. They are CROOKS! read more

AirLot - After Airlot locked the keys inside the car, they used a crowbar to get inside the car to retrieve the keys, Door frame is now bent. - Parking Near Me - Jamaica, New York

The ABSOLUTE WORSTTTTTTTT PLACE IN THE WORLD. I waited over an hour to get picked up and taken to my car and then they took 30 minutes to get me to my vehicle. The Disbatch/Owner hung up on us multiple times and also told me if i don't like hearing their fake wait times over and over don't call. Disgusting service. read more

The experience from hell!!!!!!! And the worse parking experience ever - the attitude of the driver was terrible - people were waiting for hours to be picked up (we waited 50 minutes after being told 15 minutes) and when you complain - you get totally disrespected - our van was damaged! A video and pictures were sent only to get no response - I tried to give black people my business BUT THE RELATIONSHIP WITH THESE FOLK IS OVER - officially divorced - I will never use them again - I wouldn't store my dirty undergarments here! The young black Haitian driver with the two braids in his head IS THE RUDEST YOUNG PERSON I EVER MET - I will never come back here because of him! He's the reason why this company has loss our business and from what I heard from about 7 persons on the ride ti get our car, they have lost their business as well - I have hundreds of thousands of friends - family and business partners who come to me for referrals and I WOULD NEVER REFER THIS PLACE because of this young man. I wouldn't want anyone who knows me to come in contact with such disrespect! I tried to talk to him from a place of love - as a mother - and he was so disrespectful - he didn't want to hear it from me / and when my husband tried to talk to him / he was rude to him also (POOR CUSTOMER SERVICE) - I'm glad my son wasn't here - the cops would have to be called. I have never been so insulted in my life. I want to never see him again or use this service again! I'd rather use uber or take my chances on the streets! Yes it was just that bad! Don't waste your energy - your time or YOUR MONEY! The older guy was nice but that's about it! There really was a demon driving that van - I hope it gets better before it gets worse - he almost hit a car after slamming the door and speeding off with people on board! read more

Don't use these guys!!! They're cheap for a reason. Almost missed our flight after excessive delay in transport because they overbooked the lot and was forced to park at satellite lot. Took almost an hour to get to airport. On the return it took an hour and 20 minute wait for pick up. Driver initially told me he'd be there in 15 minutes. After calling after 30 minutes and again at 45 minutes he simply stopped answering my call. Had to call from someone else phone for him to pick up. After an hour wait and driver not even answering my calls was forced to order an Uber to get me to the lot. read more

Not sure I can add anything that hasn't been already added about this establishment other than STAY AWAY!!!!! We parked a car for a week with them in late November. Inbound parking was a terrible and slow experience. They ran out of space in first lot and sent us to a second lot, mile away and honestly very odd lot! On way back pickup was a complete disgrace. Driver wouldnt tell us how long it would take to be picked up or the color of van, just hung up. When we tried to call back he hung up and than when we called again he just kept sending our calls to VM. We were standing with 2 small kids in absolutely freezing weather. He eventually came and we asked his name but he wouldn't tell us. We just decided to not engage because frankly it didn't seem worth it. Never again!! read more

I wanted to report this parking lot and explain our experience. When we first dropped off our car on December 21, we arrived at the same time as the shuttle driver and waited patiently for almost an hour for the other passengers. By the way. No attendant or office. Very dark shady area. We filled the paperwork as required including our return time of Tuesday, January 3 at 2:30am. And I specially asked the driver if they were sure if there would be a driver that early in the day. He said yes and to call the number on the piece of receipt we had. But when we arrived on Tuesday January 3 and going through customs and baggage claim, we got done at about 3am and made the call to them but no one answered. We waited around at the airport until 7:30am. My husband must have made over 100 calls to them unsuccessfully. I am currently 6 months pregnant so I was beyond exhausted. By then we were really tired and we were able to take a cab to Manhattan and our friend picked us up from there to go over to her house in NJ. Air JFK parking lot finally called us back around 9:15am but we were already on our way to jersey. It was a two hour ride due to traffic so we said we could go get our car later after we had some food and rested. At 4pm, we called them again and they assured us that our car would be ready to go and someone would be at the parking lot. We showed up around 5:15 and no one was there. Waited for another hour until someone finally came. This was just a very tiring day. We had to both call out of work. Our home is about 4 hours away. The owner was not apologetic and he did not want to give us a refund or even go listen to us. He hung up on my husband twice. Just wanted to warn everyone about this company. They shouldn't be in business. read more

******SCAMMER***** owner also goes under us auto storage the owner Markins does not honor social media offers and tells you to pay cash double the price for payment read more

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