Had issues with my AC. I called Monday 4:00pm and asked if they had any technicians available for…read moreMonday or Tuesday. Lady responded "Cannot today but definitely tomorrow but no estimated time for Tuesday but they will surely be able to come" The technician calls me Tuesday morning and asks whats wrong with my AC unit. I told him its blowing hot air. He then replies "oh ok. Sorry we cannot make it to your store" I replied.. You cannot come to our store.. today? he replied "No We cannot come to your store at all. we are completely booked until the end of the month (the next 23 days). If you cannot come then why are you even asking whats wrong with my AC unit? Im pretty sure this company was not COMPLETELY booked the entire month. This comppany is a waste of time go find yourself another HVAC

Our brand new A/C went out Sunday night...Hunton had a young man out the next morning and got us…read moregoing again. He checked the entire system and was very polite and thorough. I highly recommend this company to anyone needing AC work.

I guess these guys are good, I've been trying to get on there schedule for over a month and no call…read moreback.

Dan H got me running fast and efficiently. He knows his job!!!! Dan took his time to explain…read moreeverything in detail. Dan came out in the middle of the night when no other company would answer the phone. Thanks Dan at One way Air!!!!!

Stay away from One Way Air…read more My experience with One Way Air has been one of the most frustrating consumer experiences I have ever had. What started as a preventative maintenance visit turned into a sales appointment before the scheduled maintenance was even completed. Instead of performing the service I requested, the visit quickly became focused on selling me a replacement system. For approximately two years, my preventative maintenance visits repeatedly included discussions about replacing my AC system. The final maintenance visit became a sales conversion that resulted in replacing an operational system. I was sold a two-stage HVAC system specifically for humidity control and improved comfort. The system installed did not match the configuration I understood I was purchasing and has not performed as represented. The problems started immediately after installation. Within the first few days, I observed installation concerns, including an improperly sealed filter/media cabinet, sealing deficiencies, condensation issues, and areas of the installation that were visibly wet. Within about 10 days, I observed rusting screws and dripping sealant (mastic). A newly installed HVAC system should not be showing these types of issues. The system also developed a blower motor/module failure requiring warranty repair. My home is still not cooling properly, and despite documentation showing the blower is not operating correctly, One Way Air continues to dispute the issue rather than resolve it. The warranty repair remains incomplete, and I still have not received a clear corrective plan. One Way Air has been to my home approximately five times since installation, yet the problems remain unresolved. I was forced to hire two independent HVAC professionals at my own expense because the issues were not being resolved. Their evaluations documented concerns that remain unresolved. It has now been approximately 40 days since installation, and I am left with an HVAC system that is not performing properly, an unresolved warranty repair, and no clear path forward. I replaced an operational AC system expecting improved comfort and reliability. Instead, I ended up with a system that performs worse than the one I replaced. The lack of communication, follow-through, and accountability has completely eroded my confidence in One Way Air. On Monday, Ryan advised that he had received my emails and would be sending a written course of action "momentarily." As of Friday evening, I still had not received the promised written plan. The responses I received did not address my specific questions, provide supporting documentation, or offer a clear corrective plan. They felt like repeated explanations without resolution or accountability for the documented installation and equipment concerns. Do your research before hiring One Way Air. Get everything in writing before giving any money. Make sure the exact equipment configuration, performance expectations, and scope of work are clearly documented. Do not rely solely on verbal representations or a generic invoice that only lists model numbers without clearly explaining what you are receiving. If I had known this would be my experience, I would not have hired One Way Air. Learn from my experience: verify exactly what equipment is being installed, get every promise in writing, and make sure you fully understand what you are receiving before you pay.

After having a couple of quotes and assessments done from out of town for a leak in my kitchen,…read moreAnthony came in and made me feel like family and like my problem would get fixed; he not only suggested a video inspection to find the exact spot of my leak but he did an awesome job. I will not have another plumber other then Echols (hometown)

This company is unethical and unprofessional. I made two appointments for AC repair (they didn't…read moreshow the first time) and they never showed for the second one. No call. Nothing. Wish I could offer zero stars!