1. Airline Self Storage

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Portsmouth, VA

Airline Self Storage

2.5 (2 reviews)
Closed • 9:00 am - 6:00 pm

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Truck rental

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U-Haul Moving & Storage at Airline Blvd

U-Haul Moving & Storage at Airline Blvd

(8 reviews)

I rented a van from this store. After I was done with my move and returned the van I remembered I…read moreleft my Ugg comforter in the back of the van. I called and the young man started they had it and that they would hold it for me. I went back a few days later to pick up my blanket and they started they could not find it. One of the young men who worked in the store proceeded to call the employees in which a few stated they saw it sitting by a door. He proceeded to call another employee not realizing she was on speaker phone she stated that another employee took the blanket and another employee wanted it but forgot to grab it. He then walked outside and back in and stated nobody had the blanket and he didn't know where it was I told him I heard the lady on the phone say someone took my blanket. Not mad about the blanket being gone because I can get another more or so mad that an employee STOLE MY BLANKET!!!! That is the poorest thing I've ever seen in my life. Like how gross you don't know nothing about me or how I live for you to just take someone's comforter. CLEARLY SHE NEEDED IT MORE THAN ME!!! PO ASS!!!!

This is a two part location- truck rental and Ubox local depot. The owner of the truck rental…read morewalked away from me after saying that he couldn't find my uboxes. He didn't offer to call someone or even give me a time to return. I made three separate reservations to access my boxes giving 24 hours, 36 hours and 6 days notice- each time, staff informed me they never received my reservations. I am not sure if the communication problem is just this location or company wide, but my current wait time on the 800 number is 43 minutes. Uhaul customer service leaves much to be desired!!!

U-Haul Neighborhood Dealer - It seemed more like 15 minutes!.

U-Haul Neighborhood Dealer

(4 reviews)

Use this uhual on a monthly basis has always been smooth and easy experience…read more The only thing that could be improved is an extra pickup truck or two as there is only one at this location but I assume that is out of their control.

Let me start off by saying I would rent another vehicle from this establishment, but only if I have…read moreto!. I walked in and there was a sign posted on the front desk stating " I would be back in 5 minutes " ( see photo below ) it was more like 15 minutes standing there waiting in a muggy business with very little air circulation!. While waiting another gentleman came in and asked how long I was waiting and in the midst of our brief conversation a lady from next door which seemed like a business inside of another business peeped her head out and said " he should be back shortly because he was probably checking a vehicle. Shortly after which seemed more like an eternity the guy pulled up and parked a uhaul vehicle in front of the store, he came in and got me squared away. The vehicle I seemed clean but had lots of lint which seemed more like animal fur shedding all over the seats ( very disgusting ) but fortunate for me I keep Lysol antibacterial wipes and hand sanitizer with me at all times so I was at least able to wipe down the steering wheel and around the steering wheel interior which had me somewhat at ease!. In case anyone overlooked what I said in the very beginning of this review that I would only return if I had to. The reason I took away two stars is because the long wait time in a humid and muggy atmosphere and the store associate didn't have a mask on and obviously felt real comfortable talking with customers in a indoor setting without a mask ( some individuals just don't get how serious this ). We're not going through an epidemic we're dealing with a pandemic!!... STOP THE SPREAD

Ayyy Let's Move It - Broken picture frame glass (most of it was in the dog bed it was thrown in with)

Ayyy Let's Move It

(9 reviews)

I was able to schedule a short lead time move from a two bedroom apartment in Chesapeake, VA to a…read moresingle story home in Norfolk, VA. Appointment was scheduled on a Friday for a Saturday, 0900am go time. The two guys that came out were on time, friendly and practiced COVID-19 measures. They broke down my bed and dresser and worked fast. The overall move time was about three hours. Overall I paid under $400. Would definitely use them again if I had to move again and would recommend them to friends and family. If you're looking to move and want it done well and fast, they are the business for you. *Military Discount*

Movers arrived for help with packing and moving boxes/furniture into pods, forgot the bubble…read morewrap/paper/protective furniture quilts I requested. Poorly used the supplies provided by me, and didn't even use all of it (several rolls of paper and foam packed as cargo but not used); a number of my items arrived damaged, broken or ruined. Furniture heavily scratched and covered in large rub marks, especially wooden dresser. Seemed to just pack things willy-nilly including medical records (put in pod loose, spilled contents everywhere with many pages ruined), fresh produce (slime by the time it arrived) and framed art (randomly packed with other items without protection, leading to broken glass in boxes). Personal computer (valued approx $1000) was packed loose in pod and needs repairs. Frankly, pretty angry and disappointed.

Airline Self Storage - selfstorage - Updated October 2026

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