This is the best Hardware store of all time! Thank you Joel and Kelly for outstanding help. They…read morewent way above and beyond to help my sister and I figure out the ratchet straps we purchased. So grateful, what awesome employees.

This is a well run small family hardware store with the best customer service. Forget the big box…read moreshops - stop here first! These guys are truly the best!

I work in a Corporate office and this is our toner provider. I just wanted to leave a nice yelp…read morereview because Nick, whom I believe is the manager or owner, is SO helpful. He is a pleasure to work with. When I was new to this job he explained all of the toner stuff to me as I knew nothing about it. He continues to go the extra mile if any of my stores make mistakes with orders, or if we need information on new products. The toner is very competitively priced. We are always looking for the best deal, and that is what we get here. 5/5 customer service 5/5 prices 5/5 speed and accuracy of delivery Great place, highly recommend.

I've bought maybe about $2500 worth of power equipment from this business over the course of the…read morelast 12 months was concerning my second brand new steel chainsaw bar and chain. I believe we're under warranty so I was dealing with the girl at the counter, it was her first day. She called the manager over the manager, didn't ask me my name Pretended to get on the computer and tell me that my warranty couldn't be found and I need to bring a paper receipt well my warranty supposed to be under my phone number and I don't know I might not have been dressed the best and I was actually giving a homeless man. He changed from the chain and bar that I had purchased. Perhaps I was written off as a less of a person than himself, the girl at the counter had my phone number and was supposed to call me if she was able to dig up my warranty. I believe Marty is in charge of all the warranty work through steel. I believe that that's his name and he's been OK to deal with. I haven't brought this up to him yet because I'm so bent out of shape that I feel like I might not be able to convey my feelings with any tactwhatsoever. I was basically calling a liar and was frustrated by the all of my experience I won't be purchasing anymore power equipment from this particular aces and again we're gonna add a picture of what I bought over the last year. I hope the manager sleeps well after somebody gets him this review

This is my new go-to hardware store. Even though I am closer to Fleet Farm, I prefer stopping here…read morebecause of the friendly service and the local-nature of the store. The store is very clean and the help is very attentive. You obviously won't have as vast as a selection as the superstores like Fleet Farm, Menards, Lowes, etc., but they have the standard stuff you would need. In my recent visits, my purchases included a Weber grill, propane, Dot's Pretzels, soda, paint, tape, grass seed and more.

I would highly give credit to Ryan Olin(Senior Store Manager) at the Dilworth store who helped us…read morepurchase a Lazy Boy Rocker Recliner swivel. He even took this Rocker outside so I could see the real color in daylight. Very wonderful person to work with and also the gentlemen who was in the back room was very helpful too. So I plan to purchase another lazy Boy to match the one I purchased. And would recommend Ryan to any future buyer. Becky Jegtvig #5 Star

we ordered a couch and there was some trouble getting it inside. after a call the manager himself,…read moreToby, came out and helped and offered to replace any move damage or discount a bit on the furniture our choice. Would definitely work with him again

Just moved into the state. Tried returning something without a receipt. Told I've returned too…read moremuch in lifetime. I haven't returned but a few that I know of. Guess I've lived too long...yes I'm older. Or Home Depot discriminates against older shoppers! Oh well, got a good contractor account at Lowe's! I would boycott Home Depot!

It's been a long time since we've had exceptional customer service, since before Covid, so we were…read morepleasantly impressed today! We were shopping for a vanity, sink, and faucet and Jeff was a great help! He was very friendly and super knowledgeable - a retired plumber working in the plumbing department, we lucked out! Without his help we would've went home with a faucet that wouldn't have worked with our sink. He helped us find what we needed, took us to the checkout to place an online order and to pay, and found extra help to get everything loaded into our vehicle. Thank you so much, Jeff!! We really appreciated your help today!

This place does and has always done a great job of interacting with the community. They're great…read morefor parts, staff is always greatly friendly and the store has a lot of interesting stuff, with about fully half of it as toys. Interior décor does seem to be very well thought out, as well, so nice touch there. It is slightly expensive, but this is the kind of place that you're probably really only ever going to be in if/when you need something, so that kind of goes with the territory. Overall excellent job.

Horrible customer service. I had to leave the store. The website said they had an item that they…read moredidn't, then the customer service started picking a fight with me. They also don't honor the sale prices in the circular. Also, you have to have the latest iOS to run the rewards and many sale signs say it the price but when you go through the checkout, price scans for double. I'm very disappointed. Hornbachers used to be my absolute favorite. I dread going back.

So, I work in retail grocery. I have for most of my career. Maybe this place was having an off…read moreday. Their products look amazing, but the service is none existent. No greetings, hello, can I help you find anything. I had to tell them that the freezer case on aisle 19 was flooding the aisle, and it was apparent that it had been that way for a while, the wax on the floor was yellowing... The only cashier with an open lane, was scanning groceries for someone at self checkout and sent me to Customer Service to check out. I asked if I could get cash back and the customer service counter attendant didn't know if they allowed cash back. Overall not impressed

Awesome company with great product. We have the shelves and they are incredible. Look really good…read morein the house and add to the decor!

They sell prefinished shiplap to Menards. The product does not hold up the moisture. Nowhere on any…read moreshelf tag at Menards does it say not to use in the bathroom the product was up six months and it started to bubble. It turns out the finish is a plastic finish on top of wood. I contacted Menards and was told to contact the manufacture. I sent all the information and then after many months, they wanted more and more and more. I was never paid back for my damage product. The wall had to be taken down and replaced with real wood. Do not buy anything from this company their customer service thinks.