I thought Dr. Pinnell was great when I went for my medical exam. However, since the exam, I cannot get answers to any questions. I was told to pay $300 three months ago for them to review my medical records to help get my certificate completed. I have emailed multiple times asking if this was done, and they will not answer the question, but keep telling me that I need to send more money (now $900 more) for them to complete everything. They won't tell me why I can't obtain letters from my doctor myself, or what exactly they are doing. I strongly suspect the emails are coming from his staff as they are never signed. I have called and emailed multiple times requesting to speak directly with Dr. Pinnell and never get a return call. I believe this is all being intercepted by his staff, which is not right. I think that I did receive one actual email from him because he signed his name, but when I responded with a question, then he never responded, and I think it has been his staff since then. I ended up contacting another AME who confirmed that the information they are telling me is not correct. I contacted my doctor's office and confirmed they had never requested my medical records, and I emailed and asked for a refund since they never did the work. They gave me a vague answer about another AME having to take them off my record, but the FAA told me this is incorrect and they are the ones that have to do this. So now I am stuck and can't even move forward. They are basically holding my medical certificate hostage because they won't take themselves off my record and I can't move forward with another AME. read more