Get ANYTHING they promise in writing before you pay. The buying experience was going great. They…read morewere giving me a good deal and saying how they would have a smooth buying process. But as soon as they got the money they changed completely. I asked about things that was in the sales pictures that were missing, they didn't care. Then came the time that they were supposed to go threw the camper with me and show me how everything worked. Well that didn't happen either, instead he told me to watch youtube videos to learn how.

We want ya to know we love you guys we have so much fun Dreaming about our next upgrade and you all…read morehave great options... BUT when we arrived at Mississinawa we found we had a part that needed replacing as it froze. We called, you all had it, we raced over and we were more than a little surprised to hear a $19 item was $51 plus. ouchie. Our learning curve... as the camping sista's. Just disappointing. we figured maybe $10 more than Walmart or online. we have good Sam's, we are AARP members my sisters husband of 50 years was a vet. Just food for thought. Made us think twice bout our upgrade.

always willing to work hard to satisfy my my wants/needs. Also doesn't forget me after the sell…read more Extremely friendly staff. Treats customers well.

Bought a Jeep from this group and within 3,000 miles found out it needed a new engine and about…read more$10,000 in repairs. Don't make the same mistake I made. Several reviews seem to say the same thing.

My Chrysler Town & Country needed some major tranmission work done on it and being on an extremely…read morelimited income being disabled I was concerned about being able to afford the repair. The owners and especially Sam; the Service Tech I spoke with went above and beyond to help cut the repair costs down for me so I could afford the proper repairs. They had my van fixed within a day and my van is back to running amazing! I appreciate how well I was treated and recommend Phil's to everyone!

DO NOT GO TO PHILS AUTOMATIC TRANSMISSION!!! We needed…read moretransmission work done through our extended warranty program. Phil stated he had worked with them before and agreed to do the work. We took car to him on Monday, along with all the warranty information and told him he needed to call the warranty people to get authorization so he can get paid. HE AGREED AND SAID HE LIKED OUR COMPANY BECAUSE THEY PAY FOR THE DIAGNOSIC! Not one single time did he call with any updates. By Wednesday he still "hasn't found anything". Today (Friday) we go to pick it up, still doesn't know what is wrong. When I asked for a copy of the codes he pulled so I could look into them, he got irritated and tossed the paper at me, hatefully. When told we would be taking the car, he tried to charge $90 for the diagnostic. Threatened to keep the car even. When asked if he followed the directions I gave him for the diagnostic fee, he said no. That he didn't have time. I offered to get them on the phone right then and there. Of course he didn't want to do that. He cleared off the $90 and returned the car. He was rude, arrogant, and chauvinistic. He doesn't do what he promises and did nothing for us but run out a 1/2 tank of gas. STAY AWAY, STAY FAR AWAY. YOU WILL JUST BE AS DISAPPOINTED AS HIS WIFE PROBABLY IS.

Sherm's did a fantastic job for us! We traveled almost two hours to go the the Mississinewa…read morereservoir. As we were almost there our trailer brakes locked up. We were able to get them unlocked and limp the boat to the boat dock to unload the boat. I called Sherm's and explained our situation to them and they said to bring it on over. They were wonderful to fit us in and fix the problem. They even told me to leave the trailer there and go enjoy the afternoon boating with my family like we had all planned. They even stayed past their closing time to make sure we would have a safe trip back home. Wonderful, wonderful people and service!!

I really enjoyed the family business atmosphere. Kay was ready for me upon arrival, and I had a…read moregreat buying experience.

Purchased a 2026 GMC Sierra over the weekend. Marco was exceptional at working the deal and went…read morethe extra mile to make it happen. Fair price and fair trade value. Easy to work with and will be back!

I purchased a new Malibu today at Paul-Richard GM Center. I am satisfied with my new car, and the…read moretrade-in amount that I received for my old car was fair. Sales Consultant Andrew always listened to my questions and concerns, and he was helpful in setting up my Bluetooth while explaining the features to a non-technical person like me. My experience to buy the car was a positive one. So, thank you to all the staff involved.

Very friendly and helpful staff assisted me when I was stranded on the side of the road. Quickly…read morehelped me change a tire and was super nice and positive!

These folk were extremely nice when there to purchase and as I know a used vehicle is purchased as…read moreis... but drove it less the 50 miles in 2 days and transmission had an issue. Talked with them and they very politely told me there was nothing they could do... even if the would have offered to cover a small percentage would have went a long way on customer service and would not have been expensive on their part. They are very good at making you feel good to sell but dont worry about after sale or return customers..

Very professional and very friendly! They had me in and out in no time and for less than estimated!read more

I decided to come to Excel after having received a quote to get my seatbelt replaced (not working)…read moreand had previously been quoted $250 dollars. Several people recommended Excel Body Shop, so that's where I headed! I have received very fast and attentive service both times while coming here, my initial trip I was given a quote of $130 dollars and that's a GREAT deal compared to what I had been told by other mechanics. I'm back today since the part has arrived and I'm currently waiting for it to be put in. I cant believe that while I grew up only one street away, I've never thought of bringing my car here previously! I've received nothing but super friendly service at a great price! I cant recommend this place enough, at the very least, get a quote from Excel before automatically going to the other guys!