Purchased a 2026 GMC Sierra over the weekend. Marco was exceptional at working the deal and went the extra mile to make it happen. Fair price and fair trade value. Easy to work with and will be back! read more

I purchased a new Malibu today at Paul-Richard GM Center. I am satisfied with my new car, and the trade-in amount that I received for my old car was fair. Sales Consultant Andrew always listened to my questions and concerns, and he was helpful in setting up my Bluetooth while explaining the features to a non-technical person like me. My experience to buy the car was a positive one. So, thank you to all the staff involved. read more

This is Nicholas. My experience with Paul Richard's Chevrolet has been nothing short of a disaster. After bringing in my Volkswagen Jetta for repairs following an accident, the communication and service from this dealership were abysmal. Initially, the repair process seemed to go smoothly, but upon receiving my vehicle back, it immediately exhibited issues not present before. The car went into limp mode, and the check engine light illuminated. Upon returning to Paul Richards the response from the staff, particularly Monica, was shockingly dismissive. Because of Monica's handling of the matter it was deemed unrelated by our insurance and we had to undergo a full investigation and PROVE that the damage was related which we did and passed with flying colors of course. Claiming incompetence in working on Volkswagens is not only negligent but contradicts the dealership's supposed expertise in handling all makes and models. Subsequently, when a genuine issue was PROVEN AS - an Exhaust Flange damaged during the incident - . This refusal to acknowledge clear evidence has left me without a car for an extended period. Furthermore, when we attempted to address these issues with the owner, Ion, the experience took an even darker turn. Ion was not only unhelpful but shockingly disrespectful. We couldn't help but wonder if his behavior was influenced by our status as an interracial gay couple, suspecting a possible underlying layer of racism and bigotry as he was extremely combative even though we had never spoken to him prior. What's most concerning is the complete absence of transparency regarding the Staff and their abilities, as when we dropped off our Jetta we made sure with the Body Shop Manager Mike that they do in fact work on Vw's and made sure that it was in good hands. My overall experience with Paul Richard's Chevrolet has been highly disappointing, and I cannot recommend their services based on the poor communication, dismissive attitude, and potential discriminatory behavior. read more

I bought a car from here almost two years ago, on the way home the transmission started messing up and I thought no big deal I paid for the extended warranty so it was cover. When I bought the car and warranty the contract writer told me as long as I brought the car to that dealership while the car was under warranty there would be no charges from the service department. Well almost two year since then my car is still having transmission problems. It's been in their shop 6 times for the same thing and their idiot techs are trying to say that transmission slipping is normal at a low idle and when I picked it up today all of the sudden I have a 154 dollar diagnostic fee for a problem they didn't even diagnose. I will never go here again nor do recommend anyone else going here. If I could give them negative stars I would read more

I've bought many cars in my day and have never had such an easy/hassle free experience. (Rick was excellent to deal with). Fair pricing, knowledgeable and personable staff all the way. The next time I'm in the market for a vehicle Paul Richard GM will be my 1st call. Highly recommended. read more

Highly recommend salesman Craig Carter; he did a fantastic job on helping my purchase go painless. Owner (Lon Ravesloot) and manager (Mark Hall) on the other hand will never conduct business with them again. Horrible representation of a business. They made it clear that they do not care about customer satisfaction; they simply care about making a sale. It's sad when you try to do business local and it comes to this. I will NEVER buy another vehicle from Paul Richard GM Center again. read more

Excellent service. Very happy with my purchase of a 2021 Chevy Tahoe from Paul-Richard GM. Giles was the rep and Bob was the finance person. Both are very easy to work with. Excellent customer service the whole process was smooth and easy. Highly recommend them ! Thanks to Mark Harshman for the referral! read more

Want a great deal? Want to feel like you've come out ahead? Want to be treated fairly and be appreciated before, during and AFTER the sale? Then ladies (and gents) come down to Paul-Richard's and find the car YOU want. If they don't have it, they will find it for you. The first car I bought was from then salesman Tom G - that was 15 years ago and I've gone there since and brought my family (mother, sons) and friends (even ones from Maryland) there also! Tom G has since been promoted, and my "go to" salesman is now Mark H. I've always been happy with my vehicles and highly recommend them for their honesty, integrity and friendliness! read more

This review is for the service department. I went in to get my transmission serviced and have a noise diagnosed. I went to a dealer for the transmission because the company that makes the transmission for this GMC truck does not recommend the flush machines you see at quick lube shops. I might as well have gone to the quick lube place and paid less. They used machine to flush it and called it good. They did not even change the external filter. As for the noise, they determined the transfer case was bad, which was good news seeing as I was worried it was something in the transmission. The bad though is they don't take a look and see if its shot or just needs some minor work inside the transfer case. They just want to pull the trigger and order a new one from GMC, the difference between a few hundred dollars and a few thousand. I decline ordering any parts until I am sure the old one is un-repairable. I then proceed to drive the truck home and after pulling in the garage I see a nice trail of oil drops where I pulled in. Crawling around underneath now my driveshaft has a drip from the transfer case and there is a layer of an oil like substance coating most of the truck underneath. A large puddle is forming under the rear differential and a smaller one where the rear drive shaft starts near the front of the truck. So all in all I feel like i waisted my money on the transmission service since they used the same machine that quick lubes use, especially since they left the old filter on. They had to have done something more then just look for the noise due to the fact that the noise is gone now and the whole back of the truck looks like it was sitting over an oil field. My overall impression is they don't have any desire to have a relationship with their customers, just in and out like any other quick lube shop. So why not go to one and pay less while your at it. read more