I needed to pick up a cord and was dreading going in. I didn't want to look over the entire store…read moreto find 1 item but to my surprise, I was warmly greeted and helped right away. Just like other locations I've been to, it's huge and you can always find something on sale. I'm happy to report I got what I needed and was in and out in record time

asked for assistance 2 times took approximately 10-15 minutes of standing there waiting while I was…read morewatching employees just standing around not acknowledging anyone. When you request help they want to " call " someone. This store is horrible customer service and it was HOT in the store also. Just terrible experience

Bought a washer and dryer. Very pleasant experience. Told us it would be delivered Friday and they…read morewould call Thursday Used lowes card to get the discount. No call thursday. Now to fight with lowes to get my money back. Friday we were told: They called us and delivery would be two weeks out. They didn't Told they didn't have our number or email even though they texted and emailed. Talked to six customer service experts and were told it was their system then their policy and could only call if delivery was on schedule. Told me to call the 1 800 number. We did in front of the army of experts. 1800 girl asked me if i had called local store. I was standing there. 1800 girl asked if i had visited the store. Talked to five people at corporate all of which were sure i had done something wrong. I hadn't Asked 1800 girl to do what they committed to by calling nearby stores. 1800 girl told me that was my job. They offered to cancel my order at any time but i would have to call corporate for a refund. Was called "rude" because I didn't understand their policies. It would be 4 to 7 days before i could get a refund and my account would be credited. Real customer service girl took my phone and talked to 1800 girl. Heard her say rude. 1800 girl hangs up. Store "acting" manager said there was nothing he could do. Went A1 appliance in Columbus and bought an American made washer and dryer. As i type this 2 hours later they are installing the unit. A1 told me they appreciated our business and by the way, A1 services what they sell.

Went here over the weekend three times and I have to agree with others - the service here is very…read morebad. When I say that, I am referring specifically to asking anyone a question in the garden center. Every question we asked - do you have watering cans, which seed should we use for grass, where are the tripods for watering - the answer was I don't know or just a shrug. Employees were gathered together near a forklift three at a time just talking together, not helping customers on a busy three day weekend! The good about this Lowe's- most of the cashiers in the return area and in the main area are kind and helpful. They give a military discount which is very much appreciated. Also, they have most items we need to complete yard projects, etc.

The absolut worst place to purchase anything! 2nd major appliance ordered and the 2nd time…read moredelivery was delayed by almost a week or more. If you can't walk out the store with it, don't buy it!

After spending over 30 minutes w/the new obnoxious AI phone tree (which when asking for a…read morespecialist in flooring, it began listing *all* available vinyl flooring), when I did get a person, they then put me on hold twice, the second time keeping me waiting for another 10 minutes. When asking for something quite simple -- that some flooring might be shipped from the Jackson store, the "team leader" on this stuff proceeded to explain in ridiculous detail what makes that hard on their end. When one has expressed frustration at having one's time wasted, it would behoove sales associates to answer with concise, direct answers. Very bad experience.

These people remind me of the old time hardware stores. All are very polite and helpful. Makes me…read morewant to find reasons to go buy more products, the visit is so pleasant . They have a good place, and you are not a stranger there. Kelly Unger

I absolutely love going in here to buy all of my hardware needs the people are very nice and will…read morehelp you find anything you need. The prices are fair and they treat you like family, will definitely be back!

Great place to shop for trees online. They ship promptly, well packages and nice healthy trees. I…read morewill be a return customer.