I needed to pick up a cord and was dreading going in. I didn't want to look over the entire store…read moreto find 1 item but to my surprise, I was warmly greeted and helped right away. Just like other locations I've been to, it's huge and you can always find something on sale. I'm happy to report I got what I needed and was in and out in record time

asked for assistance 2 times took approximately 10-15 minutes of standing there waiting while I was…read morewatching employees just standing around not acknowledging anyone. When you request help they want to " call " someone. This store is horrible customer service and it was HOT in the store also. Just terrible experience

Went here over the weekend three times and I have to agree with others - the service here is very…read morebad. When I say that, I am referring specifically to asking anyone a question in the garden center. Every question we asked - do you have watering cans, which seed should we use for grass, where are the tripods for watering - the answer was I don't know or just a shrug. Employees were gathered together near a forklift three at a time just talking together, not helping customers on a busy three day weekend! The good about this Lowe's- most of the cashiers in the return area and in the main area are kind and helpful. They give a military discount which is very much appreciated. Also, they have most items we need to complete yard projects, etc.

Worst customer service ever. No one at the Columbus, Ms Lowe's will answer the phone to process my…read morerefund for my order I did on August 15 same day delivery and I still do not have my order but card has been charged for it!

I was worried when I saw the reviews, but I couldn't pick up the appliances myself so I went ahead…read moreand placed my order. When I called to check on the order prior to it's arrival, customer service was very respectful and friendly. I got a call before my order was delivered, and it was delivered the same day and time I was promised, the 2 delivery guys were friendly, and they set up my new range for me. I am very satisfied so far, and will order from Lowe's delivery again, and trust that the guys from Starkville Lowe's will get it here safely.

Extremely Disappointed! Poor Communication & Customer Service…read more I ordered a large quantity of interior doors for a commercial building through Lowe's on July 22, 2026. At the time of purchase, I was given a scheduled delivery date of August 22, 2026, with a delivery window of 8:00 AM-8:00 PM. On August 19 at 9:11 AM, I received a text from Lowe's confirming the scheduled delivery. Based on that confirmation, I made arrangements and had a crew on-site specifically to receive and handle this order. August 22 came and went NO CALL and NO SHOW. What makes this situation even more frustrating is the complete lack of communication afterward. I have now called more than six times trying to get an explanation as to what happened, why the delivery was missed, and when I can expect the doors I paid for. It is now August 24, and despite repeated attempts to speak with management at the Starkville Lowe's location, I have yet to receive a return call. For a commercial project, scheduling matters. I arranged labor and planned work around a delivery date that Lowe's confirmed in writing. A missed delivery is frustrating enough, but failing to notify the customer and then refusing to return repeated calls is unacceptable. I am simply asking for accountability, communication, and a clear resolution. At minimum, management should contact me, explain what happened, provide a firm delivery date, and address the inconvenience and additional costs caused by having a crew waiting on a delivery that never arrived. This experience has been extremely disappointing and is not the level of service I expected from Lowe's. I

These people remind me of the old time hardware stores. All are very polite and helpful. Makes me…read morewant to find reasons to go buy more products, the visit is so pleasant . They have a good place, and you are not a stranger there. Kelly Unger

I absolutely love going in here to buy all of my hardware needs the people are very nice and will…read morehelp you find anything you need. The prices are fair and they treat you like family, will definitely be back!

Great place to shop for trees online. They ship promptly, well packages and nice healthy trees. I…read morewill be a return customer.