We were seeing water pooling around our furnace system. Wyatt was our service tech who arrived at…read morethe appointed time and immediately diagnosed the issue. Water was pulling in an elbow of the PVC from AC condensation that gloged and caused water to back up. Wyatt showed us a camera pic of the gloged pipe. He eliminated the problem quickly and resolved things very expertly! We've called Polar Bear Cooling and Heating for all our HVAC needs!

Scheduled an appointment for repairs with a rep, but no show and no call back on the day of the…read moreappointment. Booooooo!

Long time customer, had service scheduled for two weeks. Got call 2 hours before the appointment…read moreand said they had to cancel, another more important job came up, they could reschedule in another week.... no thanks. I always paid my bill on time, why is a long time customer not at the top of your list. Will find someone else.

A great group of people, Sean, Seth, Spencer, Curran, all of them. And Sean, will spend all the…read moretime it takes to help you understand the fears, answer questions, about such a large purchase, the guys are super polite, left my basement more tidy! Than it was before, and even worked on a holiday to help me. They did have to come back due to recalled part, but they show up, when they say, they will be here. Sadly, customer service is hard to get, but not with this company. Not all things go perfect, but way they handled things, is why, 5 stars. Updated! Chase! Was amazing also, i may have gotten one of guys names mixed up, but every single one of em, hard working on time and so polite, i thank you all.

This company was randomly contacted on my behalf through Yelp Projects. I submitted a thorough…read moredescription and photo of the (very simple) work - replace a leaking 90-degree shark bite fitting at my water meter. Limelight refused to provide a quote, saying they "had to have a tech on site" to give me an estimate; wouldn't even ballpark it or tell me the callout fee. Beware if these folks come up on your Yelp Projects.

While I appreciate the Rush reference, it had nothing to do with my overall experience…read more After a clog I couldn't clear or snake myself, I had them out to look and they quickly determined it was a grease clog and needed a different method to clear. We scheduled the work, they came and did it at the price quoted, and were super friendly. Presto, problem sorted. After a couple of poor experiences in the past with other Fly by Night plumbers who were Nobody's Hero, it was nice to have it done quickly with a professional crew. Thanks for everything -- highly recommend.

I've worked with them for several yrs.& they are very professional & competent. I received some…read moretext msgs.in the past few days, it looks like ALLEN SERVICE has gathered some of my annual check information & are trying to take away some of your clientele! Just so you know, I told them they had no business getting access to my info.I don't know if your computer has been hacked.I will be contacting you in the next few days for my annual maintenance service.Thank you.​

Our air conditioner died last night. I called these guys because their website said they didn't…read morecharge for emergency (after-hours). Within an hour of my call a repairman had arrived. He looked at our HVAC and told us what was wrong with it (the motor went out) but he also noticed a warranty sticker from another company. He said that this would probably be covered by them and told us he wasn't going to charge us for the service visit since he didn't do any repairs. The whole process was them was very easy and professional.

Custom work. High quality and fast installation. Easy to work with, owner made sure that the…read moreproject was handled correctly and backs up his work. Will use again in upcoming projects!

Wow, I don't know where to start. I couldn't even get them to come out and take a look. The short…read moreversion--if you are in trouble I would look elsewhere. This happened just today. Our air system is out and we have pets and young kids so getting it fixed is a priority. When I called them their system pushed me to text with them, which I did. The conversations went overall well, and they were going to get back to me later in the day. Hours later with nothing, I text back. Answer--they have been really busy. I could wait or call if I wanted--not exactly useful. My wife called and the dispatcher claimed straight up that the person she was speaking to was personally handling those messages all day, but for some reason mine didn't exist. Wait, what? I just texted you 5 minutes before she called so it clearly wasn't you. I texted back and asked why two different people were claiming they were talking to me, and the response that I got was that they would get back to dispatch to deal with the confusion (not dealing with the identity mix up), and that I could pay double for an emergency call. Finally the texts changed, and someone new introduced me and informed me that I was talking to their useless AI system all day, which is incredibly irresponsible to do and not disclose. So, yea, we have wasted an entire day talking to their stupid AI system (without knowing it), and it was happy to tell me what I wanted to hear for hours (in an 87 degree house) without actually providing me assistance. Best news? They told me that they could still get to me on Monday--only three more days of 90 degree indoor heat! If I could go back I would certainly call someone else. Edit: Called a company in a neighboring town. They had someone here within an hour. The part that needed replacement was obvious, and someone could have picked it up today if I hadn't dealt with this dishonest garbage. Now I have to wait until Monday because it is tool late in the evening to order it. So, cool, they have officially messed us up through at least Monday (assuming everything goes OK).

I have used this company for over 20 years. they have always been completely professional, prompt…read moreand dedicated to problem-solving. When the company changed hands several years ago, I was worried that the service might decline, however, I have used them twice in the last three years and the service was exceptional both times. The last service date was approximately two weeks ago. Our technician Nate was awesome. I would highly recommend these guys for your heating and cooling needs.

We have used this company for years at our dog grooming business. They are always prompt and…read moreefficient. Very good at explaining what the issues are and how they can fix them. We would definitely recommend them.

Jake was very helpful, professional, and efficient during my air-conditioning maintenance!read more

If you're looking for an HVAC company, this is the one to use!!…read more I bought my home in 2021 and have worked with several different HVAC companies over the years. Most would poke around, suggest another random repair, and leave without ever looking at the bigger picture. It wasn't until Fort Collins Heating & Air came out that someone evaluated my entire system. my unit, ductwork, vents, return air, and everything in between. They didn't just fix symptoms; they worked to find the root of the problem. From my technician, Rob, to comfort advisor Derek, and Jim in the office, I truly had a team rallying around me. They took the time to explain my options, answer my endless questions, and come up with the best solution for my home. As a single homeowner, the decisions and costs felt overwhelming. They never pressured me. Instead, they educated me, carefully assessed my home's needs, and helped me choose the right system with confidence. If you need HVAC help, don't waste your time calling around. This is your one-stop shop. I can't recommend Fort Collins Heating & Air enough!