DO NOT HIRE THIS UNETHICAL AND CRIMINAL COMPANY In Albuquerque, NM, HVAC companies must obtain…read moreseparate electrical and mechanical permits before starting work, as required by the New Mexico Administrative Code (NMAC) 14.5.2.8 and City of Albuquerque ordinances. Mr. Robert Pallulat of Nespolo Mechanical failed to acquire these work permits as required by National and New Mexico State Laws. These regulations ensure that licensed contractors perform work--such as installing, replacing, or altering furnaces, air conditioners, or ductwork--to meet state and local safety codes. * Permit Requirement: Separate mechanical and electrical permits are required for heating or cooling and electrical wiring, respectively. Nespolo Mechanical failed to acquire either of these permits. * Mandatory Licensing: Only licensed contractors are authorized to pull permits for, install, and obtain inspections for HVAC ductwork and equipment. * Law Source: These requirements are mandated by N.M. Admin. Code § 14.5.2.8 and local Albuquerque building guidelines to ensure safety. Mr. Robert Pallulat of Nespolo Mechanical violated this Administrative Code by failing to pull both electrical and mechanical permits. * We never demanded anything, we asked to speak with Mr. Pallulat due to his journey men refusing to answer our questions and redirecting us to speak with Mr. Robert Pallulat. We called and texted Mr. Pallulat (please refer to evidence folder) and he responded with informing us with the following text: "I am at a training, I will call you back during lunch." We agreed to halt work until we had a chance to speak to Mr. Robert Pallulat, but it was Nespolo Mechanical that decided to stop the work altogether. It turns out that Mr. Robert Pallulat was not in fact at a "training," and he was instead getting extensive dental work done and not able to speak. I have provided Mr. Robert Pallulat's text response that he sent on the late evening of March 12, 2026 explaining that he could not speak due to anesthesia. Before we even heard that much from Mr. Pallulat, however, the Nespolo Mechanical crew member Ricardo Rivas returned hours after the work order had been stopped to ask if he could retrieve "something he forgot" from the back, and he then roughly ripped out the furnace they had begun installing and dragged it through our backyard and out of our property. Nespolo Mechanical has advertised on public television that they are clearing out their warehouses and offering "free furnaces" but the ground truth is exactly the opposite. They have distorted a rebate offered to any HVAC company by the manufacturer into a deceptive fictitiously false advertising campaign. Nespolo Mechanical, specifically Mr. Robert Pallulat, are attempting to distort the chronological sequence of events in order to distract attention away from the fact that they were in violation of the State of New Mexico building safety codes when they bypassed the permit process from the outset: * Process: Contractors must file for permits before starting work, and work must be inspected by a city inspector after completion as required by as required by New Mexico Administrative Code (NMAC) 14.5.2.8 Consequences of Not Pulling Permits Failure to pull permits in Albuquerque can lead to fines, work stoppages, and required removal of equipment to pass inspections. It is the responsibility of the licensed contractor (or homeowner in limited cases) to pull permits before work begins. The Nespolo Mechanical HVAC project was stopped BY Mr. Pallulat of Nespolo Mechanical. They had ordered and brought to our job site a 24-inch coil, and Mr. Pallulat had informed his crew to make room for that 24-inch coil. It was when the workers on site drew our attention to 24-inches being the incorrect size for the furnace they had already begun to install that we began asking questions about what was supposed to be present and only then were subsequen serious concerns raised. Our family - our one year old child - was left without a working furnace in freezing temperatures. Mr. Pallulat told his crew to abandon our work site and clear all equipment and materials, leaving our old but fully functional units out in the yard exposed to the elements, and therefore rendering them unsafe for further use. Mr. Pallulat failed to contact us until the following day via an extremely insulting and flagrantly inflammatory email which we will respond to here in detail, item for item (please see the email and our included responses below). In addition, we have audio and video recordings that clearly document the Nespolo electrical worker describing how he planned to install the electrical lines. The drill holes he left on our wall and the hole he drilled through it illustrate the path of the electrical lines he planned to install before we agreed to halt the project until we had received confirmation and clarification from Mr. Robert Pallulat, when he was supposed to call us back "during lunch"

Willing send a second technician to address the issues that its first technician did not address.read more

The HVAC unit on my small commercial building needed to be replaced so I called 3 companies to get…read morean estimate for a new unit. I chose to deal only with companies who would provide a free estimate. I arranged for an estimate from Western Mechanical and was told nothing about a fee, or I wouldn't have had them come out. It took over a week to get an appointment. Then on the appointed day, the tech called looking for my location in Rio Rancho where he was sent by their dispatch, even though my building is in downtown Albuquerque. It was another week before they rescheduled at the correct location, and when they did, instead of the requested estimate the tech did a hasty unauthorized repair on my unit and charged me $198.49. Since no fees or repairs were authorized, I made multiple calls to Western to question the charge but could not get past the receptionist to talk to anyone and was put on endless holds. Only after receiving a threat to be sent to collections, was I finally able to speak to accounts payable. They claimed they had informed me of the fee in advance, which is completely untrue as I would not have agreed to it, and were unwilling to budge on the charge which I never authorized. If you choose to work with Western Mechanical, beware of hidden fees and be sure to get all costs in writing up front.

Always timely even in the super busy season. And if something occurs and a followup is needed,…read moreit'll get scheduled in a pretty timely manner. Have used them for various plumbing and HVAC needs for several years. A neighbor recommended Western Mechanical.

We were referred to Fix Right through our home warranty company for replacement of a gas water…read moreheater. They showed up on time. They completed the work on time. They did a very good job (excellent workmanship). We will gladly use them again for other HVAC or plumbing issues. For the portion of the job they did that was NOT covered by our home warranty company, I felt their pricing was fair, but on the high side. But again, the quality was good, and we will happily use them again.

Normally we are not happy with many of the repair people. I called Carol, a lovely person, who sent…read moreOctavio out to fix my air conditioning. She was kind and considerate. I am sure she is very busy, but she took the time to get Octavio out ASAP to fix my air. I appreciate this as I have had breathing issues and go to the doctors more than I am at home. Octavio is old school. A very nice gentleman who works hard and gets to the root of the problem. He is clean, kind and respectful. May I add that he is not weird. I always have my son with me as there have been some real odd people doing repairs. Octavio is very normal. Thank God. We enjoyed talking with Octavio and would highly recommend Fix Right and Octavio. Thank-you, so much. Carol even said, if you have any issues, please let us know. Could not ask for more!!!

fixed my heater and had great customer service. came during emergency hours after thanksgiving.read more

This is the second time we've used Air Care for our heating/air conditioning needs. They installed…read moremini-splits in our house and we are extremely happy with the product, the price, and the service!! The technicians were courteous and efficient and always cleaned up at the end of the day, They showed up when scheduled and did an excellent job on the installation. Scott and Kayla and the rest of the crew's integrity, something that is all too rare these day's, earned our trust and admiration. They are our go-to for any future HVAC issues - I highly recommend them!!

We had to replace an old hot water heater in a manufactured home and were lucky to find Bob, who…read morewas able to fit us in the next day and fix all the bad things that had been done when the heater was first installed.

Our furnace became erratic in running and always stopped before heating the house to the set…read moretemperature. The technician came, looked at the furnace, announced that it was working perfectly, told us to change the batteries on the thermostat, charged us, and left. We changed the batteries... not the problem. We changed the thermostat... also not the problem. We called someone else who came almost immediately and diagnosed and fixed the problem with the furnace quickly. We will not use or recommend East Mountains Plumbing and Heating ever.

Christopher was very experienced neat and courteous. His knowledge of how their technology worked…read morewas very helpful.

I usually don't give outstanding reviews because there's always room for improvement, but these…read moreguys truly deserve five stars James and crew at Duct Worx We're outstanding in the work they performed not only were they professional, but also courteous And friendly. They knew exactly how to do the work that was to be performed. They were on time and they completed within a reasonable length of time. I will be hiring them again when I need them and if you need cleaning of your ductwork, I say without reservation call these guys they're above the rest.

The owner came out twenty minutes after I called him. Very nice friendly man…read more My furnace was giving me headaches making Want to sleep. The owner checked the unit with his carbon monoxide tester. Had a high reading of over 700 parts per mil. The owner was able to get me a new furnace and was able to install the same day. All it a very good price. He will come back this spring and install a new AC system that he gave me a price for. This price was half the price of other that I had gotten. Real nice guy he did me good at a god price. Thanks guys ill be calling you from now on!!!!!!

I hired Blue Dream in May 2022 to install a tankless Navien and it was a nightmare. They quoted a…read morelow price, but Luis just did not have the competence to do the job correctly. He put the Nuvo softener on the wrong line, so my water was cloudy, gross, and not even getting filtered. The system leaked everywhere because he used PVC piping instead of copper, and he couldn't even fix the issue of the water taking more than a minute to heat up every time. This is because he failed to install necessary valves and regulators. He also mounted the expansion tank incorrectly, missed that the PRC valve was set too high, and didn't replace a pipe that was restricting water flow. A year later, the company still hadn't fixed any of this, missed an appointment, and then vanished into thin air for six weeks. I had no idea if they were even still in business and had to pay $400 to other plumbers because I was stuck with no hot water. Then I paid $1700 to a Bernalillo company that actually knew what they were doing, and they fixed everything in one day, so obviously I'm not crazy here. Blue Dream refused to pay for their mistakes and kept trying to lie their way out of it, telling me these other places just wanted my money. Then they disappeared entirely, so my only option was to take them to court to recoup the $2500 for legal fees and everything else. Look, Blue Dream might mean well, but this is a mom-and-pop operation run out of the owner's home and they have disconnected numbers and broken web sites all over the place. They disappear for weeks at a time, and they hide from customers who figure out that they don't have a clue. They can probably handle simple repairs, but if you want a major job done correctly, they are NOT the way to go.

Needed some work done efficiently and some updates. Super polite and quickly addressed issues. They…read morewill do rest of work as soon as I pick fixtures Thank you Cactus Mechanical!

I have used Cactus Mechanical for five years. Dennis helped me with furnace issues, well issues…read moreincluding the installation of a 3100 gallon water storage tank complete with all the plumbing. He also serviced my mini split. Also, when he repairs something it stays fixed. Additionally, when Dennis says he'll be there at a particular time, he shows up. I have nothing but good things to say about Cactus Mechanical and Dennis in particular. Five stars!!!