I don't know what's up with all the identical/apparently fake reviews on this page, but I wanted to write a real one since I didn't know a lot about this airline before I took a chance on it a year or so ago. I fly to Korea semi-annually and have now flown Air Premia 3x, twice across the pacific and once from Seoul to Bangkok. Also twice in premium economy and once in regular economy. Overall I really like this airline and I feel like it punches above its weight. The staff is typically very kind and genuine. They seem like really nice people having a good time. If this is a result of good management and fostering a professional but laid back culture, please keep at it, because I much prefer this to dry professionalism (or as is more frequently the case with some airlines: passive aggressive professionalism). For the most part, Air Premia staff at checkin, gate and in the air have felt like real human beings who are friendly. The premium economy seats are not business class, more like domestic business class, but they treat you like you're in business with the amenity kits, walking around the cabins offering drinks on trays and so on. On the flight to Bangkok the FA literally wore white gloves (white glove service). The food is also good, in the context of airline food, which I generally hate. Most of the time I bring my own food, no matter the class, because airline food makes me feel worse than not eating at all, but Air Premia's doesn't make me feel that way. I also order special meals, and their vegan option on my most recent flight from HNL to ICN was a noodle dish with tofu and veggies, which is so much more digestible on a plane than the bloat-encouraging bean dishes with heavy sauces that are so often offered elsewhere. The amenity kits (I can't remember if they're given out in economy, too) are provided in bags that are sized to go through security with liquids, and are meant to be re-used. They're still plastic, and I prefer some of the other airlines (like Hawaiian) that provide kits in cloth and filled with mostly recyclable or compostable materials, but I do appreciate the message. The other cool thing is that the amenity kit comes with a booklet that tells you about every product, including how to use it and a full ingredients list. This is a godsend for someone like me, because even though the list is a thousand miles long, I avoid certain items because of lifestyle (milk for instance) and allergies (chamomile, which is in a lot of skincare products!), so I can glance down the list and determine whether I can use the item. It's a small but really helpful touch. The bathrooms have little sachets that make them smell nice, and the planes are all Boeing 787s, so even when they force dim the cabin, you can still technically see outside, which is a bonus for me, as I get anxious when I can't see outside (I know, I have a whole list of things). The 787 flight experience is also generally smoother and better for your skin (not as dry) and personal energy (pressurized closer to ground level, better air circulation, better lighting design), so it's easier to transition into your destination afterward. There are of course downsides. I swear the wifi is always out. I am never prepared, so I have to find ways to pass the time and it makes the trip feel longer. On most flights I like to work, but everything I do is cloud-based so it's impossible without wifi, and that gets frustrating. A minor note is that if you sit in the front row of a section without underseat storage, you have to store your bags in the overhead for the duration of the flight. On all airlines I've previously flown they only ask you to store them there during takeoff and landing, and explicitly allow items on the ground during the main flight, but Air Premia does not. I'm not sure if it's a Korea thing, but worth noting when picking your seat. I had to get up and down a lot throughout the flight to access my bag as a result. Lastly, the entertainment is very limited. I'm totally fine watching Korean films and tv shows, but on my latest flight there were only like 5 or 6 films -- fortunately they were subtitled in English. The tv show selection, however, (also limited) was exclusively available in Korean. So if you don't speak any Korean, definitely bring backup entertainment! The downsides are few and, relatively speaking, minor, though. Of the three flights I've taken with them, none have been delayed. One had a scheduled change that they let us know about days in advance, so it wasn't a huge deal. Everything else in my experience has been perfectly on time. This is a budget airline that doesn't feel like a budget airline, despite the lack of business or first class. read more

I had to book round trip ticket from LAX to ICN Korea at the last minute. I found a new korean airline non stop thru priceline. And my nephew already experienced and recommended that this airline has spacious leg room in economy standard and the staff are so friendly, the price is way cheaper. Well, I was a little skeptical from LAX but it started very well. The staff at the counter was so friendly to check in my luggage and seat. I got my seat by the aisle and no one was taken next to me. What a comfort, lucky for me!!! They offered 2 meals, small portion but enough for me, pasta w shrimps was so good, short rib w rice was delicious. I give 5 stars. Only water, coffee, tea were offered w meals, the extra snacks, wine, noodles are charged. Just less than $10. For me, I loved the seat, about 7 to 8 inch leg room is extra compared to Korean Air or Asiana air. I can stretched my entire legs. No knee pains!!! The plane is Boeing 787-9 huge 2 story plane, called dreamliner over 350 passengers plus staff. Reliable plane as well as comfortable. The 2 meals are so good. I ordered extra white wine after 1st meal, paid only about $6 converted 7,000 won. The staff are so friendly. This is another strong point for me to choose Air Premia. The departure time and arrival time are so convenient. Noo too early in the morning or overnight and my family can pick me up easily for another strong point. When I returned from Seoul to LA, the check in counter staff were unfriendly. I have no idea compared to LA staff. Little rude when I told I already checked in on line early yesterday and I only needed 2 luggages to check in. I asked "would you put the warning lable, FRAGILE on my both luggages?" Seemed like they were annoyed. Why??? What is wrong w them??? I think the staff at the counter needed more training for the foreigners as well as Koreans. I spoked in English all the way but the staff answered me in korean. Thank God!! I am trilingual English, korean, and french. The meals were pasta, pork w rice. Not too bad. I ordered the white wine w mini cheese pretzel, paid 10,000 Won. The flight staff were super friendly though. I got lucky to take my seat by the aisle again and 2 seats were empty. I had a spacious seat for me all the way to LA. What a luck!!! So comfy for 11hours. Nobody bothered me all the way. Thank God! In conclusion, I can recommend Air Premia to everyone. The leg room is spacious. The 2 meals are good, extra snacks are cheap, the departure and arrival times are great for pick up. The flight attendants are friendly except LA check in counter staff. They need a real training to greet w smile nicely. Price is really good, cheaper but the service is great. They departed on time and landed early. I don't know why some people complained about delay. Overall I had a great experience for the first time. I will definitely use Air Premia for next trip. Just remind of more training at the check in counter in Seoul. Should be nicer w smile. read more

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Flew with Air Premia in September 2024. Flew from LAX to ICN. I came super early just to be safe but the counter wasn't open until 7:30am. So no need to come so early. There was at least 8 workers at the check in counter so line seem to move fast. Our flight was 90% koreans and the flight crews were all Korean. However, they are able to communicate in English as well. The flight crews are very friendly and helpful. They walk down the aisle once in awhile in case you need water or anything. The flight had 2 meal times and 1 snack time. There was always two choices for the meals. The food isn't very good though. The seats had plenty of leg room and the flight was smooth. Entertainment wise, it's only Korean movies and shows. Wifi is available for purchase. ICN to LAX was just as pleasant. Check in was easy and smooth process. Our flight landed an hour earlier than the estimated time. The website to buy tickets was easy to navigate. read more

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Air Premia changed my departing flight to a full day later meaning I'd miss the first day of my conference. They said changes would be free of charge. I tried to change to the next earlier flight online but it was charging me a $100 change fee. At this moment I've been on hold on the phone with them for 45 minutes listening to the incredibly annoying hold music advertisements. Horrible. read more

If I could give this airline 10 stars it wouldn't be enough. I expected Premium plus to slightly better than economy because I wanted say that's what I booked economy plus. But oh wow. Juice and water before the plane takes off. Skincare package of samples! Slippers. And these seats are definitely the biggest, like first class (never flown). The recline is AHMAZING! It was not full so we could go back to almost flat! The food was excellent and we got to board first. So blown away as the ride home was with the same amenities and a different bag of skincare products. For the price, I felt like I was in first class. read more

Very rude staff at check-in. At the Korea airport, I explained my situation and the agent responded with disrespect. He even flashed his ID and told me to report him to corporate. Completely unprofessional and unacceptable experience read more

Air Premia - Airlines Near Me - Los Angeles, California

You get what you pay for... Staffs are very rude. Asked for Ice and they said they'll charge me for ice so I asked for cold pack because I was having a headache, they brought a bag with ice. i'll just pay a little more and take korean air instead read more

I am a wheelchair dependent landed in San Francisco they had a wheelchair chair to get me off the plane left me in the hall close the gate no one came to get me for several hours read more

Air Premia - Please do not use this airline - Airlines Near Me - Los Angeles, California

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Avoid Air Premia - Terrible Experience We booked 4 flights with Air Premia: NRT ICN EWR, and the reverse on the way back. The experience was unbelievably frustrating. Issue 1: Luggage Allowance Dispute At EWR, when checking in for the return flight, the staff tried to charge us for an additional 23kg bag. My booking included two 23kg bags per person for the entire trip, and I even had written confirmation from Air Premia customer service. Outbound flights honored this, but on the return, the manager insisted it wasn't valid and told me, "every airline does this." That's absurd--no airline allows two bags on the way out and then refuses them on the way back. Even after showing the original booking, the manager refused to honor it until I escalated to a higher-level manager. Completely unprofessional and appalling service. Issue 2: Damaged Bike When my carbon bike arrived, a critical part was missing. The TSA lock was opened, and the rear derailleur hanger had been removed. However, there was no screw to reattach it--leaving my frame, derailleur, and hanger unsecured. The airline forced me to sign a waiver about possible "damage," but nowhere did it say they could remove or lose parts. Missing parts are not "damage"--it's negligence. Overall Experience This trip was anything but low-cost--tickets weren't cheap, and yet the service was worse than any budget airline I've flown. The baggage dispute, missing bike parts, and rude staff made the entire journey uncomfortable and stressful. You don't "get what you pay for" with Air Premia--you get much less. I will never fly this airline again, and I recommend avoiding it at all costs. read more

Our first time booking a flight with Air Premia from LAX to INC turned into a hassle when, less than 12 hours before departure, we received an email notifying us of a 9-hour delay. Fortunately, we were still awake when the message arrived--otherwise, we would've been up at 5 AM to drive to LAX for nothing. If we hadn't checked our email or the flight status, we'd have ended up making two trips to the airport. We're so relieved we caught the update in time. Unless absolutely necessary, I'd strongly advise against flying with Air Premia. The minor savings just aren't worth the stress, frustration, and unpredictability. read more

I loved our experience with Air Premia. At first I was nervous about the reviews but it was fine--I think people's experiences vary based on situations but the fundamental basics of the flight were great. For example, leg room for economy was great. I felt it was more than other airlines. The food was healthy and tasted good. The airline stewardesses were friendly and kind. The entertainment was in Korean only however, we knew that by reading reviews before our flight so we just prepared in advance. There are outlets on the plan to charge however, I didn't see any for the USB-C--not a deal breaker, I have a portable charger and was sleeping anyway. We were overall satisfied. read more

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Everything went well I have no complaints. They offer great customer service. The food was also very delicious.

Air Premia is an affordable hybrid airline I flew three times already. However because Air Premia put my phone number area code 82, instead of 1, all those flights mileages gone also there is no customer service who can change my information. read more

Despite not planning on checking in any luggage I had to stand in line for 30 minutes in the luggage check-in to check-in. There's no system in place at all. A horrible experience. If I could give it a 0/5 I would. read more

They do something I have not seen done before that, the fact other airlines don't do it, drives me crazy. I always pay extra to sit in the first row, aisle seat in economy. Butnapmetines the seats in that row aren't always full and people will come sit in them. On this flight it was $120.00 to sit in my favorite seat. But they don't let anyone move to the other seats, even if they're not taken. read more

I have been using Air Premia for the past few years, but the delays in departures and arrivals have been severe. Complaints cannot even be made over the phone--only schedule changes are allowed, and even those can only be done via email. I contacted them by email in Korea, but all they said was "sorry," without offering any compensation. I booked my wife's ticket in June 2024, but since then, they have held ticket sales three or four more times. Even worse, they arbitrarily changed our departure date to the next day and the return date to the following day, simply sending a single email apologizing for the change. Now, just a week before departure, I received a message last night saying the flight would be delayed by another three hours. I am furious that I have to take two extra days off for this trip with no alternative solutions provided. I will never fly with this airline again. read more

Honestly, I would never fly Air Premia again. It was a little over $200 cheaper than Korean Air and I wanted to be able to experience something before having an opinion. (LAX - INC) Just pay the extra for a reputable company. They changed the time of the flight 18 hours before the flight. My fault for not reading the email (I assumed it was an email to check in), but it made us go to the airport twice on the day of. Thank GOD it wasn't pushed up, because I would've missed my flight. (CHECK ALL EMAILS, because they will and can switch your schedule on the whim) Also, arrive early, because they are clearly not favored by LAX. They are at ONE END of the airport. Beyond that.... here are the lists of reasons why I, personally, would never travel with Air Premia, especially if you are traveling with a kid. 1. THEY ARE IMPOSSIBLE to contact. I emailed them once before the first leg of the flight and again after the first leg and I never got a response. Their American number is NEVER working (not Korea time, LA time). As an international airline company, I feel they should have a number that is reachable from all parts of the world, or AT LEAST respond to the emails, but no, they make it impossible for you to contact them. 2. They do not have access to TSA Pre-check and Global Entry. With a toddler and a million things to carry with your toddler, the fact that TSA Pre-check is not available is really annoying. 3. From Incheon, they did not allow my toddler and I to board after the Premier Economy. I don't want to sound entitled, but honestly, loading on the flight with a toddler, stroller, and many bags, the pure pressure to load and sit on a flight with a full line behind you is very stressful. They could clearly see I had a toddler and we were at the very front before they were calling the sections, but these people load you from the end of the plane (bigger numbers first) and would not let my Toddler and I enter because we were one number less than what they were calling (they called 26 and up, I was 25). By the time we got on the plane, people behind us was annoyed that my toddler was walking slow and I had to put away a lot of our bags away before getting to our seats. 4. They give you attitude every time they pass by with a trash (INC-LAX). I had a toddler with many snacks and new toys to keep her busy and when they passed by, I would reach out to give them some of the trash and they would give me this look of annoyance. By the end of the flight, I didn't even bother giving them the trash because, if they are going to be attitude-y about wanting to clean the space and honestly, help them with the trash, why bother? 5. Soap was out 4 hours before take off and no one bothered to refill it (from LAX to INC) 6. The My Flight schedule and the actual schedule for their services was off by over 1.5 hours. (LAX-INC) 7. Their system does not tell you the current time of the departure and arrival city. They only tell you what time you are arriving and the city, distance traveled, and time left. I flew many airlines and never encountered this. I wanted to see what time it was and it was never available anywhere on the screen, you have to check your phone. 8. Their food portions are really small. The first leg of the trip, all the food was reallllly salty (LAX-INC), like inedible salty. The second leg of the trip, the seasoning was aight, but it was just horrible. 9. You won't get anything but water and coffee unless you pay. And they keep announcing duty free advertisement to try to make you buy things from their magazine and their food/snack cart (I don't think Korean Air has been doing this for years... or if they do it, they do it subtly). It was like riding a plane from the early 2000s, where they only like you for purchasing things on their plane. 10. I bought wifi as soon as I got on the plane and they said it wasn't working and the wifi kept going on and off. Every time I tried to use it, they wanted me to pay again, so I contacted the FA and asked them what am I to do? I still had a lot of data left to use and they told me to contact Air Premia for a refund (did I mention, their customer service is literally non existent?) I just blew money to use internet for like 5 minutes. I wouldn't buy Wi-Fi with them, their system sucks. 11. The only reason why I gave them a 2 star is bc their leg room is decent and the first leg of the trip (LAX-INC), the FAs were super nice and welcoming. Overall, I would never EVER fly Air Premia again and I don't recommend it for anyone. Just pay the slight extra for customer service you deserve and the comfortability for the travel you planned. Honestly, a flight is the beginning and end of the trip, if it's horrible, the trip itself can become a bad memory. Don't let a flight be the ruin of your vacation. read more

I accidentally entered the wrong name when booking a ticket for my sister and realized the error at the airport, less than an hour before departure. I fully understand that this was my mistake, but the airline refused to help or even offer a name correction. I had to purchase a second, more expensive ticket on the spot -- and after emailing customer service, I received only a partial refund with 75% of the original ticket cost eaten up by fees. I don't expect miracles, but I do expect some degree of flexibility and customer care -- especially for a genuine human error. This experience has left a really bitter impression read more

Air Premia. A nightmare of an airline. Impossible to reach customer service, no response to email or phone calls iChat bot useless., their site is useless. All I wanted to do is get my seat assignment before boarding. Impossible. I received 3 emails asking me to check in, non of them allowed me to advance. "Checking is not available at this time" All their digital service are completely useless . Check-in can only be done at the airport. You get little choice of seating. All in person personnel are pleasant and woefully aware their airline sucks. If only I had read the one star reviews before I booked. read more

They rescheduled my flight which would have made me late for my layover, but were impossible to reach by phone or email. I essentially started panicking in a foreign country, but they then rescheduled the second flight so I didn't miss my layover flight, so it worked out I guess. read more

Flew the airline last year and was really pleased with everything. Told myself would fly again with the airline but have seen an increase in ticket prices. Am sure it is worth it but almost the same as full- fare airlines. read more

2.7 for a good reason! These mfs changed my flight and then i had to catch a whole new flight cuz i wasnt gonna land in time for the lay over. That whole new flight cost me another $150. They didnt even give me a reason why and i couldnt even talk to an actual person. Would not suggest this airline terrible time. read more

I flew from lax to Seoul and back in March 2025 and it was my first time going outside the us and I was alone. I personally can't sleep on planes, but I was still very comfortable! There's tons of leg room and they let people go to the back of the plane to move around/stretch whenever we wanted as long as there wasn't turbulence. A lot of the shows/movies were in Korean but there were still a decent amount avaliable in english subtitles. The staff are super friendly too! Announcements will be in korean first and then english. And 90% of the people on board are Korean. But the staff still speak English and are super friendly! I'm definitely gonna fly this airline again in the future and 100% recommend read more

Everyone be careful of this company. There is a reason that they have horrible reviews. They changed the flight schedule on their end, and I had to pay for the penalties because the new schedule ​did not work for me. I was gonna try Air Premia for the first time, and I am going back to Korean Airline. You pay what you get. read more

Disappointed. It's a budget airline. I DO NOT recommend if your flight time is more than 6 hours. the $300 savings you get (LAX-ICN) is not worth it if you have access to lounges from other mainstream airlines. 1 - The food is horrible. Portions are small. The congee (jook, or more appropriately jjan bab if you've served in the ROK army) is nasty. They made it deliberately salty to save on passing out single serve soy sauce 2 - The staff is inexperienced. I could only see 1 or maybe 2 staff with experience. The rest of them were as if they were just out of high school. 3 - These staff is focused more on selling you Duty Free items (that are about 25% higher price on average compared to KAL or Asiana DFS). I asked for a glass of water and they told me it was not time for that service, and to wait. Meanwhile, they were busy selling duty free items. I had to wait over an hour to get a cup of water. 4 - You have to pay for everything, including OJ and of course alcohol. Good thing we ate at the terminal before boarding. 5 - The website sucks!!!! I do want to point out a couple of positives. The planes are new, so that's pretty nice. Also, although the staff is mostly inexpericed (to save costs), they are very friendly. I would not recommend flying on AirPremia for long haul flights. I'm also afraid that they might start charging for the use of their bathrooms to maximize their profits. read more

Never again. We booked a several flights February 2025 from SFO to ICN, then ICN to BKK and BKK to ICN and finally ICN to SFO at a very reasonable price. While we were in South Korea Air Premia canceled the flight from ICN to BKK just a few days before our flight departed. This sent us scrambling to find new flights. We would have booked a return flight, however Air Premia assured us that the flight from BKK to ICN was still scheduled. Yet again AP canceled our flight from BKK to ICN a few days before our flight date. These cancellations cost us triple the cost of our original bookings. It is extremely difficult to reach Air Premia's customer service and is mostly via email and takes forever to get an answer. On the flight from SFO to ICN one of the two bathroom had the sink closed down, so one could not wash hands unless you used the other restroom. Food was average at best and cannot order special meals. Even though the model they use sounds promising (only premium economy and economy at reasonable prices), AP is not yet a reliable airline as they only have 5 or 6 airplanes and we will not use them in the near future unless they can improve their service. read more

I hate to leave a review prior to my flight even departing, but their customer service (or lack thereof) has prompted me to do so. I have been trying to change my husband's return flight for the last 3 weeks now, and for a company that claims all can be done on the website- their website is not capable to. It seems like whoever structured this website is not aware that there is a KNOWN ERROR when it gets to the payment portion (not to mention the glitches during the change schedule process where it's unable to find my reservation unless I restart the process at least 2x). I called their USA Line and they told me to contact the Korean line after 5pm; when I contact the Korean line, I only get 3 pre-recorded messages and none of the options allow me to speak to an actual agent or rep. I just sent an email to their salessupport@airpremia.com, after one of the USA reps finally gave me this contact. She said it should take about 24hrs to receive a reply. I will update this review once I do. Back to the error message I am getting for trying to change my flight: Once I get to the payment portion, the following error pops up in a separate window: "could not execute statement; SQL [n/a]; nested exception is org.hibernate.exception.DataException: could not execute statement" After entering what kind of error this is in chatgpt, this is what the response is: This error message indicates that there was a problem executing a SQL statement using Hibernate, a popular Object-Relational Mapping (ORM) framework for Java. The error message has a few components: "could not execute statement" - This means that the SQL statement that was attempted to be executed failed for some reason. "SQL [n/a]" - This part of the error message would typically display the problematic SQL query. However, in this case, it shows "n/a" because the actual SQL statement is not available. "nested exception" - This indicates that the current exception is caused by another underlying exception. "org.hibernate.exception.DataException" - This is the type of the underlying exception, which is a DataException. It usually occurs when there is a problem with the data being used in the SQL statement, such as a type mismatch, constraint violation, or incorrect value. To resolve this issue, you should look for more information about the underlying DataException. Check the stack trace or logs for more details on the specific error message and the problematic SQL statement. Once you've identified the issue, you can fix the data or adjust the SQL statement, Hibernate mappings, or Java code accordingly If ANYONE from airpremia TECH can see this review, please use this advice and fix your script so that customers can make the changes needed to their flight without having to go thru hoops to get ANY customer service. Clearly you're not setup to handle ANY Type of customer service, so this would be highly appreciated. I am hoping they honor the Flight change amount that I've been seeing, because if it goes up in price because no one can fix their mess in time before rates go up then I will DEFINITELY not be flying with them again. read more

Air Premia - Airlines Near Me - Los Angeles, California

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Good airlines and flight crew, but customer service is just plain terrible. Honestly, I'm left a bit speechless by the customer service team's attitude, especially since they are a new airline. They made a mistake while explaining a booking - kept on saying our flight was on a different day despite the ticket saying otherwise. When my wife corrected him, he turned extremely unprofessional and hung up on her. Would you trust them with your expensive vacation plans? Not sure much else needs to be said. read more

Air Premia was so amazing! The customer service is top-notch. We had a connecting flight in Seoul and without the flight attendants and supervisors, we would have never made our connecting flight to Bangkok. Their staff went above and beyond for us to make sure we made our connecting flight (which did include the staff members escorting us through the airport to get us where we needed to be quickly). I have never received this level of service before and we are so thankful for the staff at Air Premia. Also, the premium seats on the flights were very spacious and comfortable. Everything about trip was great on this airline. I highly recommend giving them a try. read more

I recently booked a flight with Air Premia and was initially excited about my experience. However, I have some serious concerns regarding their cybersecurity measures. It seems that anyone can easily cancel flights, which raises red flags about the security of personal information and booking integrity. Our flight tickets got cancelled by somebody else at last minute and we were still charged cancellation fee and had to rebook tickets for my entire family which should not happen. Air Premia was notified immediately yet they did not take any measures to resolve this issue or compensate for the financial loss. While the airline may have an appealing service, the lack of robust cybersecurity protocols makes me hesitant to trust them with my travel plans. I hope they take immediate steps to enhance their security and protect customers from potential fraud or unauthorized cancellations. Overall, I believe there's significant room for improvement in this area. read more

Hey, don't let other reviewers steer you wrong! This is a great way to get to Korea. I was able to book a flight within 5 days from LAX for less than $1400 round trip! The service is great, the plane is new and comfortable, and the food is good. Air Premia caters to Koreans, so all the entertainment options are Korean. If you are not into that, bring your own movies to watch on the flight. Highly recommended! read more

Do not fly with this airline. New airline new aircraft very kine employees but they running and handling business as very amateur. visit there web site you'll find out why I say this. The system is not ready yet. They blame whether for air plain maintenance not ready to fly. My wife has to stay in a hotel on her own expenses for two days to get the final fly. No notification before the fly canceled. No answer the phone. Horrible service and management. read more

Comfortable leg room and good food. You may have to buy some drink and snack but we did not feel it was necessary

I've seen the bad reviews, and my sentiments are the same, so no need for me to repeat what has been said. I will add that I use a particular card for travel-related expenses only, and shortly after I booked 3 tickets with this airline, my credit card was compromised. I had to go through the hassle of canceling and getting a new card with the issuer. It could have been a coincidence, or there could be something more sinister here. Next time, I'm sticking with a more reputable airline with a better track record of servicing its customers and protecting customers' information. read more

Just flew ICN-EWR route round-trip. EWR-ICN route was uneventful (could have been 5-star rating). However, ICN-EWR was troublesome. IFE, not much choice to begin with, just did not work. About 45 seats were affected despite 2 attempts to reset the entire system. Flight attendant kindly offered a free WIFI coupon, but WIFI was not working either. Food was excellent and seats were comfortable (I got premium economy), but 14 hrs of limited IFE experience was a quite a torture. I realized later that their customer service actually did not exist. Hope they will fix the problem soon. read more

I flew with Air premia from LAX to ICN. I was extremely disappointed with this airline. I will fly with other airlines next time unless Air premia is at least 1000 dollar cheaper Pros: Slightly cheaper than other options above average legroom Cons: Extremely limited entertainment option (You get about 10 Korean movies to choose from), no music, no wifi Earbuds fell apart as soon as I unwrapped it. No basic stuff like disposable toothbrush and toothpaste. They don't carry the basic stuff for "safety" reasons. If there are 300 passengers, they load only 300 servings of food per meal. No extra meals are possible. They ran out of food early on, so I had to get fish (I hate seafood). They don't give you napkins. Their tray is round and slides down easily on the seat table. Did I say their food sucks? Main dish and a side. That is it. Dirty restrooms (flight attendants don't do any cleaning). Restrooms have soap only. Nothing else. From ICN, Air premia printed my last name two times. I had to go back from the security line to the Air premia counter. The manager I spoke with told me I must have put my name two times during my reservation. He is dead wrong because I never put my last name two times. It is their system that is messed up. I had to correct his attitude. No online check in available. Everybody has to check in at the counter. Lines are slow. No grouping for boarding. Very chaotic boarding procedure. Their boarding is basically... business class first and then the rest. The line was insane. read more

You cannot book and pay for air Premia flight on their website. After entering credit card info you go to Eximbay website to pay. They send a verification code to a phone number ending in "0222". Who's phone is this? When you send Eximbay a question they reply they only process payments and don't send txt msgs. Well you need the verification code to continue. Then you call +1 213-221-3786 customer service at 930am PST and it tells you their business hours is 9am start but no one answers the phone and you only have 3 automated options for pre recorded messages. Is this airline for real? It's a joke and not ready for prime time "airline" This is what you get from Eximbay. So why is Eximbay asking me to enter the verification code they sent to xxx0222?? Tara (Eximbay) Feb 13, 2023, 15:20 GMT+9 Hi, First of all, Thank you for contacting Eximbay. We are Payment Service Provider. We only provides merchants with the ability to accept card payments securely over the internet. So, We don't handle the goods and we are not authorized to send code to your smart phone. Eximbay has no authority to deal with your request. Please feel free to contact us for more information . Thank you. Eximbay. read more

I agree with Alex K. Review!!!! My parents flight was delayed and I have no way to find updated arrival time.... What kind of airline is this?? read more

This is my time flying with Air Premia (coach) and I can't say anything negative about them. My flight from L.A. to Seoul was delayed by 4 hours but they gave me days' notice of that delay, so it wasn't a real problem for me. While sitting in very comfortable roomy seats, they served two delicious meals during the 12+ hours of flight. This flight was equal, if not a little bit better, to my first-class flight from L.A. to Puerta Vallarta last December with Delta Air Lines. The flight staff was courteous and friendly. I will always try and use Air Premia in the future. read more

Actually had a pretty good flight both ways. Crew was excellent. Food was pretty good. Leg room was better for an economy flight compared to other economy seats on other airlines. They give you earphone pieces for the inflight entertainment. They speak English and Korean. I would definitely use them again if I ever travel to Korea. read more