These are definitely the two people, Scott & Julie, who you'll want to help you, to purchase from,…read moreand do business with. They are super affective communicators through email, and are excellent with customer service. So much knowledge and wisdom about stoves! I have an Austroflamm Integra FS, and it wasn't working, and they were able to help me diagnose it quickly and effectively through email, and now it's working perfectly. I highly recommend not searching the web for eternity if you Have found Scott & Julie of Off Grid Stoves, do business with them, and stick with them; because, they know what they're doing. Ryan Zink

Julie and Scott are outstanding. They helped us find the right insert for our fireplace which was…read morenot built correctly and is smaller in size. Made sure it was what worked and what we could use daily. During the install all was very professional and tight. Greatly appreciate the effort and time getting this right.

This company is right at the top on our list! There are very few customer focused companies as good…read moreas Hughes! The staff we've worked with over the years are all personable too. From parts orders to advice to emergency service, these folks rock! I almost want to keep it a secret!

I'm sorry to say this, but it's tormenting me now for some time. A couple of weeks after the…read morerepair man came out. I spoke with a friend who was watching our dogs and home because we were not at home at the time. She said, no he didn't use any Freon. I said, 'That's great because I paid him $545 for charging the ac unit and the only thing he did was replace the expansion valve. That was under warranty. After this experience I won't be using Hughes appliance for my ac repair. Plus when he came back out with the part, I was here and he didn't pull a vacuum on the system. I know the system had a dryer, but still it should have a vacuum pulled anytime you one ac line for any reason.. thank you

We have been working with this company for years, however in recent years they have begun to act…read moreextremely shady. The final straw happened last week when they said our compressor was bad, they said it would cost $3600+ to get the outside unit replaced, it was only 7 years old and the heat still worked, we have a heat pump combo. The emergency heat didn't work either, it got cold that night after they left, and the tech made a special call to us at around 8pm to tell us to use e-heat, to no avail, it was cold that night. They replaced the whole outside unit and said our air filter was giving them bad readings, but the a/c would come on for a few minutes before shutting off. I cleaned the air filter, which was only minimally dirty. Still bad readings. They left and said they figured out the issue. The same thing happened when they left, the cool air would come on for a few minutes and start blowing warm air again. If you are reading this, and you know how to easily diagnose these issues, I'm sure you know what I am about to say. We did some research and figured out that the condensation drain was clogged the whole time. They didn't check the drain until AFTER we had given them their money. They replaced the drain and admitted that they should've checked that first, but never made it right with the cost, making a special visit to us from the owner's son, saying "he personally checked the compressor himself, and it was bad." Well, excuse is if we don't believe you, sir. But, you have your reward, you got your money, bravo. We will NEVER be using Ramirez again, and feel robbed, and I have been robbed at gunpoint before. This feels worse.

They did not fix the problem. They stepped thru our ceiling which can happen but they blamed by…read morehusband and said he did it. Came out again to install warranty part. Did not fix problem . $1500 and it still isn't working. My husband called. They hung up. I called they called me a F***ing b*****. Threatened suing me for harassment. 2 other companies have come for quotes. Both found regulator not hooked up, multiple leak, blue build up on the "new coil". They both said parts and labor are so bad they would need to rip it all out. Now before you say they just want work... One is a close friend from Houston who drove all the?way up. He said the work Rameriz did is awful.

Yes Stephen did an excellent repair job on our washing machine drain which had blockage in a…read morereverse installed trap. The cost was very reasonable for all the work and parts needed to correct the plumbing and clean the drain line.

We had Faithco give estimates on preparing a house to sell…read more There were some elements of their estimate that were reasonable here are the parts that were not. A toilet seat wobbled a small amount. The Faithco plumber said it would be $275-$1000 to fix it. I took a look at it and it took me 15 seconds to tighten the nuts at the base of the toilet. The drip tray of an air conditioner in the attic had been collecting water and draining through a pipe for years, which is not ideal! The drain took a path that zig-zagged up and down a bit. They proposed raising the unit to be suspended from the rafters and replacing the pan. I asked why not just replace the pipe, taking a straighter path and he said that the AC unit sitting on top of styrofoam supports was putting at risk of falling. His quote was $2800 to raise the unit. And he wouldn't offer other options even after I questioned each part. I asked another company and they suggested changing the pan for $1500 and fixing the drain for $500. We went with just fixing the drain for $500. We wanted a quote on replacing a 20+ year old AC system. Faithco couldn't find the model number of the unit on the equipment outside but found a 3 ton furnace in the attic so they quoted us (summer of 2025) $13,800 for a SEER 15.2 3 ton unit and $16,800 for a SEER 16.2 unit. Another contractor found the nameplate and showed it to me (a little hard to find but not really, right on the compressor) and saw it was a 2 ton unit (you can tell it's a 2 ton because the model number ends in "24"). The other contractor subsequently quoted us $10,500 for a 2 ton system and $12,800 for a 3 ton system. The other contractor also pointed out that since the house has a 2 ton unit for the bedrooms and a 4 ton unit for the main living space, high SEER is less important, the unit would mostly be used in the evenings, not all day. I had a follow-up conversation with the Faithco HVAC tech and he doubled-down on believing it was a 3 ton unit even though I told him I saw the model number ending in "24". He said, and I recall it exactly because it was so odd, "In this area, we make sure our our compressors match our furnaces." I bit my tongue but wanted to say, "I agree, but the nameplate I'm looking at still ends in "24"". Faithco recommended replacing 3 AC float switches for $225 apiece. Maybe it was me but I couldn't figure out why we needed them. I don't think they tested the existing units but I'm not sure. Soooo, we went with Evans Air instead.

Had a leaking water pipe in front yard. Technician showed up on time, confirmed the issue as…read moredescribed, and completed all work within 1.25 hours for $918.56. I had asked about a veteran discount to try and get the higher than expected price down a bit. He said he had already given me a discount, so he couldn't do that as well. Wasn't sure what the discount was, but if they do have a veterans discount it's probably better than the ~6% savings from the one he gave me. Work quality (as far as I can tell) was good, but price is extremely high considering the time and parts required. Won't be my first choice next time we have an issue.

One word: HORRIBLE!!!! Do not buy or get any service from this company!! They installed our new…read moreunit. It had an issue and left us a week without AC and said they would fixed later. We found another company and quickly fixed it at a much LOWER cost.

Absolutely amazing team and service! I won't use anyone else!!!…read moreThey are always on time and do what needs to be done with recommendations of what else may be needed and never trying to oversell! Honest and trustworthy!!!

Tech came out, on time, diagnosed the problem, was back after an hour or so and had it fixed…read morequickly. Would recommend to everyone.

Fresh Start A/C has very prompt and reliable service. The technician was very professional and…read moreknowledgeable. I appreciate their great service.

From the owner: Are you looking for a reputable and reliable HVAC & Plumbing contractor? Your search is over with…read moreFresh Start A/C & Plumbing. Our local HVAC & Plumbing company proudly serves residential and commercial property owners throughout Lindale, Tyler, and Longview. From new construction installations to same-day repairs, you can count on us to meet all of your HVAC & Plumbing needs.

I want to start off by saying this has been the best experience i have had with an contractor in…read moreall my years, not only do they go above and beyond they also don't try and sell you things that you may not need! The owner is very friendly and extremely knowledgeable in his field. I really enjoyed working with Southern Air and they will forever have my business!

From the owner: Southern Air Service Co. is a locally owned and operated business focused on quality service with…read morefair and competitive pricing and pride ourselves on repairing issues over system replacement when applicable. Call today to schedule a consultation appointment or yearly system maintenance. We handle everything from repair to new home construction and remodeling.