we purchased an Inogen portable machine from this company for $2,400. The modulator went out within less than two,months.
We called the salesperson - no response. We called the number listed on the contract - left messages - no response. Finally after more that 6 days, the salesperson called back. he could not believe the machine was not working.
Took him a week to pick up the unit - left a loaner. After about 8 days - I called and was told it would take 10 business days. 14 days later - no machine - no phone call. I called again - I was told I needed to be patient - the machine was sent to Texas. waited again - called and told the salesperson - we want our $$$ back, we were told - we do not give money back.
All of a sudden, the machine is here and he could deliver in the next 30 minutes. I said no - if this was the kind of service - what would happen the next time.
The salesperson now wants to pro-rate the use of the loaner. He insists we need to pay for the use of the machine.
my husband has Pulmonary Fibrosis and he cannot be without oxygen when he goes outside. I need to have equipment that is in good working order. To have paid $$$ for a machine that broke within 3 months and have to call, call, call - this is no way to run a business. read more