Velvet is the best, she cares about you. Three meals a day. Coffee is always on, very clean and…read moreVelvet will pick up your prescription, VIP taxi can always be called for a ride.

From the owner: Are you an active senior who wants to meet other people your age? Then New Burton Homestead is the…read moreplace for you. We are an active senior community in Rome, NY looking for residents who are ready to enjoy life and be independent in a community environment.

Great place if you're deaf and can't smell. The apartments have fixtures that require special…read morebulbs, so you have to call for service every time a lightbulb goes out. They must accept a ton of section 8 people because there are a ton of loud and unsupervised kids running around. One actually walked INTO OUR APARTMENT the other day! Unknown child just walked right in! Pedo paradise! The siding is coming loose around the outside, the layout is such that the kitchen is tiny and completely isolated, so not good for people that like to cook and entertain. The laundry machines (not inc in the unit; there's a laundry mat on premises) leave clothes smelly musty even when using hot water and scent booster beads. Likewise, the dishwasher basically just rinses the dishes and doesn't clean well either.I have never experienced machines less suited to their purpose before. The pros are that there is a pavilion and the grill areas are scattered so as to be proximate to any unit. There are (tiny!) community gardens as well, but they don't explain that they're first-come-first-serve in any of the passive-aggressive notes they constantly leave on the door. Some jerk took an entire plot to grow herbs that they're not even using and could easily fit in a pot.

I toured the property and had a great experience. The apartments were clean and well maintained,…read moreand the staff was friendly and welcoming. Based on my visit, it seems like a great place to live.

Horrible. My family was desperate when we moved in. I wish we weren't or we would have NEVER moved…read morehere. They DID NOT SANITIZE the apartment before my family moved in. They ALLOW SMOKING INSIDE WHEN I HAVE A CHILD. Have to spend Easter Weekend inhaling toxic second hand smoke and management just smiles and DOES NOT OFFER A SOLUTION. They are criminals. They try to charge off people's security deposits to make money they are scammed who offer the bare minimum. I would never moved in if I knew this is how they operate. Very gross

I have dealt with Patrick Calhoun and he was always very polite and knowledgeable every time we…read morespoke. I highly recommend!

If I could give a negative rating for this company, I would give them a MINUS 11. In my entire…read morelife, I have never been more dissatisfied with this company's tenant relations policy. They don't like being told that they work for the tenants in the building, they have tried to prevent me from exercising my First Amendment right to free speech, and one look at the "rules" they have laid out for the building in which I reside would make ANYONE furious at the pejorative language and tone of said rules. And the kicker? We are the ONE BUILDING that they manage WHICH THEY DO NOT EVEN OWN. Their mismanagement and overly controlling ways have fostered an ugly atmosphere of distrust and outright despair. Who wants to be awakened and commanded to appear on the carpet to be read the riot act for saying that they work for US? That is what happened to me and my husband this morning, and I intend to spread this message everywhere: CRM IS NOT A DIETY. We do not kiss their "holy" butts, pun not intended. I have the freedom to speak my own mind to them, and they cannot tell me otherwise. They cannot evict me, as our rent is paid and we are good people who are elderly, disabled, and have few enough resources to fight this kind of mistreatment by their company. Why are they even in the business, if not to work for US? So, Ms. ______, you can shove the attitude. Hard NO on them.

I have been a Tenant of Kaplan for over 3 years. Recently due to current events (Covid19) My…read moreliving arrangement circumstances changed and I needed a larger living space and a second bedroom. The staff was more than accommodating an was able to get me into another one of their properties in record time. I appreciate everything they have done for me in the past few years, and I plan on continuing to stay with them for many years to come!

If I could give a place a zero review it would be this place! Lori is the most rudest person I've…read moreever come across in my life! If she likes you she leaves you alone but as soon as you complain about anything in the apartment or the building suddenly you are problem to her and is rude from then on! I had to move out due to her being extremely rude and not fixing things my apartment for example my garage disposal broke and the mantince men took a week before they came to look at it, I am not blaming them for that it's the office not having enough staff, anyway they came looked at it fixed it said it was dying and will have to be replaced ok no problem two months later it finally dies and on top of that' now the sink isn't draining at all so I go to the office and complain about it again I got the usual ok I'll have someone come look at... again took anther whole week to look at it and was told it was died and theirs nothing that they could do to fix it and will have to be replaced and will let the office know it should take about a week before it gets fixed I was like sure no problem.. meanwhile during all this their is now cockroaches in the building about three weeks later they come spray for that the same guy comes to do that and goes to me so when did they fix your garage disposal? It's off my list of things I have to fix , I looked at him like what? You are the last person to have looked at it.. so let's say that was the straw that broke it for me I ended up moving out the next month and when I moved out they still hadn't fixed the garage disposal and their was still cockroaches in the building and not just my apartment but at least half of them in building that I knew about. It's been two months since I've moved out now and have not heard a word about my security deposit and I'm at the point I don't want to deal with Lori so I'm not going to even bother reaching out to her to find out about it also from what I've been told from someone who had a family member that use to work for them that I shouldn't expect my security deposit back since I had a cat they had an unofficial unwritten role if a tent had a pet they would find some reason why they wouldn't give the deposit back. Not sure if it's true but the way how Lori is so rude it's believable I don't recommend this place to anyone unless you are extremely desperate and can't afford any where else to live and preside with caution and would highly recommend buying roach bug and flee foggers before moving in

If you want your mail and packages stolen with no assistance, sign a lease here. They have cameras…read morebut wont check. Their staff are like ghosts. Good luck.

The building is BEAUTIFUL. The interiors are modern, beautifully designed, and always kept…read moreimpeccable (and it smells great. There are not many residential spaces that allow dog friendly accommodation and we were happy that the building allows dogs but is also located next to a park where we can enjoy our evenings with the puppy. Repairs/requests have ALWAYS been addressed promptly - most within 24 hours of my e-mail. I've never experienced that level of quality service, anywhere. We love the size of our apartment especially the kitchen. The gym is well equipped and the residents can enjoy the common room on the fourth floor. We are happy that we get to entertain our guests on the 4th floor lounge / game room , and my favorite the rooftop terrace that includes two barbecue grills. The management is always organizing social events so we get to meet our neighbors and enjoy the surroundings. I highly recommend IRON PIER Apartments if anyone is looking to have a downtown experience in Syracuse.

It was a comphy apartment. Then the tornado hit and ripped everything apart.It took them 9 months…read moreto fix it.We all had to go places.We didn't want to go.It was unfortunate that the tornado had hit it. Now the apartments are available to go back into if you waited 9 months to go back into them.I did.I'm sorely disappointed in the apartment itself.They took all the doors off the closets.O, now we get to look at all our stuff in the closet.That's weird. All the comfy apartments that had carpeting.Now it's all flooring in there.It's hard and cold.I don't made it look worse.They redid the bathroom.The sink is smaller they don't have the handrails properly on the top.There's only one there should be two. And they have this weird rule about the garbage.You can't go out and put garbage inside the garbage dumpsters that are meant for our building.What is up with that. In each year they raise our rent and take half of our rays that we get from SS.I if not more I don't know if that's legal but i'm gonna check into the app. I give the Georgian arms a thumbs up.I loved it there not anymore.

Yuck yuck yuck smelly , very old appliances, the font doors aways broken. Door cabinets falling…read moreoff, the don't update anything , the water sprinkles are large like they got them out of somone basement. They collect money but not much at all goes back into it.

Not a tenant, so this review's not for the apartment. However, I've attended several events on the…read morerooftop, and as an event space it's a big win! Beautiful views, especially at sunset. Big and easy to spread out, yet there are benches that make it easy to sit and mingle. There's a grill so tenants can enjoy cooking and gathering there too. Security seems pretty tight and the tenants always seem pretty pleasant in passing so from the outside it seems like it might be a nice place to live. Definitely not a bad place to visit, especially since there are so few rooftop spaces in Syracuse. If you ever get the opportunity to catch a rooftop yoga class here, DO IT.

I'm in my third year living here and I love everything about it. The staff is friendly and…read moreattentive. The apartments are spacious with high end finishes and quality appliances (high ceilings, polished cement floors, granite counter tops, stainless steel etc). Building amenities include an incredible ROOFTOP with grills and seating, common area with full kitchen, INDOOR PARKING, a more than sufficient gym, bicycle storage, and a game a room with ping pong darts etc. The tenants in the building are all polite and welcoming. .......... If you're looking for an apartment in downtown Syracuse, and there is an available apartment at Merchants, I highly recommend you take it!