Our heat pump system was 22 years old. Looked at various reviews of different heating/AC companies…read moreand Blue Ridge Heating consistently had the best reviews. Communication was easy with people at their firm. The technicians communicated with us and were not in a hurry when discussing our questions. We had been looking for a company and one of our neighbors uses Blue Ridge. Spoke with the technician who was servicing our neighbor. He gave me a card and I called the firm several days later after looking at on-line reviews. Technician came out and suggested we consider new equipment due to its age, and some very obvious problems. He actually made suggestions on not spending more money. Scheduled the following week to replace the equipment. Two technicians arrived to install new equipment. They were very responsive to questions and made suggestions on saving some money. The condensate pump had tripped the night before and left a small trail of water on the floor. The breaker had tripped and the pump was not operating. Testing the pump we discovered it was barely, if at all, working. We at this point were glad they were at our place. All of the work looks like showroom quality. The technicians obviously were conscientious about their work and took pride in their workmanship. They cleaned the work areas. We had, overall, a good experience. We certainly recommend Blue Ridge, and suggest looking at the amount of very positive reviews.

One of our systems was only 5 years old when the coil developed a leak. The part was under…read morewarranty, but didn't cover installation, more than $2200.00. The system was purchased from BRH, and we had PM agreement. I feel like we've thrown good money after bad. We own other properties, and I will definitely never purchase another Trane product. The kicker is it will take 2 weeks to get the part. I've been a multi-year customer of BRH, and this might be the end.

I have lived in Floyd for over a decade and thought that Smith Heating and Air was the only game in…read moretown. However, after a few really bad experiences with them (including them trying to push me into buying a completely new unit instead of servicing my current one!), I did some research and decided to take a chance with Josh at Wolfer Heating and Cooling. So glad I did! He was very knowledgeable and friendly and most of all, trustworthy. He was able to promptly schedule services and fixed the problem under budget. It is a relief to know I know have a "go-to" HVAC guy that I can trust to give it to me straight in Floyd, VA.

From the owner: Wolfer Heating & Cooling is a Class A licenced HVAC contractor, we service and repair all brands of…read moreHeat Pumps, Electric furnaces, AC and Heating systems. If your system doesn't work or just needs a tune up give us a call for an honest assessment and personalized service. If you need a system replacement call to schedule a free estimate.

They were more reasonable when they installed our 3 units in our home. We put in Trane bec we had…read morethat brand for 35 years great service. Trane has dropped some of their quality and we had to pay for labor 2 years after on one unit bec Trane manufacturing dropped the ball on welding. Wasn't happy about that. We also had a commercial unit installed around same time and that too was poor workmanship for Trane. We found Air Tech to be more reasonable on their pricing.

After having some seriously negative experiences with home repairs in Christiansburg, we were…read moredelighted and impressed with Air Tech's professionalism and curtesy! They installed a whole house HVAC unit from scratch in our 150 year old house. The work was done quickly and the workers were polite, respectful of our home, as quiet as they could be, and nice to our dog. We really appreciated that they weren't yelling across the house, there was no cursing (which in my experience is pretty common). We also really appreciated that they were careful not to damage our belongings, despite my house being in utter disarray at the time, and they even vacuumed up the dust from the drywall when they cut the necessary holes in the ceiling. When we had a small problem, the owner was quick to respond and fix it himself. I can't say enough good things about our experience with this company! We are hoping that this system will hold up well and all of the installation was done properly, but so far so good.

Great company. I have had them install new units at a couple houses over the years and also have…read morehad them work on units and they always do a great job. From the office to the technicians in the field, they are all extremely friendly and helpful. Will definitely continue to use them.

Didn't ask what kind of unit (R22) I had, and after charge for the visit I was told that the…read morecompany doesn't stock the Freon, I just called another company I had called in the past and they don't have a problem obtaining the Freon as before; so I was just charged $79 to be told that I would eventually need a new AC - which they would be more than happy to charge thousands to replace!

I've used Ostrom for the last few years and highly recommend them. They have always done a great…read morejob.

Layne and Matthew came out and quickly discovered what our plumbing issue was and promptly fixed it!read more

wright way has installed my upstairs furnace and AC units and recently our downstairs AC. They…read moresell good equipment and the work is good and the prices are fair!! I highly recommend Wright Way HVAC!!!

From the owner: We are a local family owned and operated business who provides residential and light commercial…read moreHVAC and water heater repair and installation services, water heater, electric water heater, gas water heater, tankless water heater, water heater leak, energy efficient water heater, water heater upgrade, heating, cooling, heat pump, gas furnace, gas heat, straight ac, electric ac, gas logs, gas fireplace, ductless splits, rooftop units, hanging ac, hanging heat, commercial hvac, light commercial hvac, boilers, oil furnace, hvac inspection, boiler motor repair, emergency hvac service, furnace installation, central air, ac installation, ductless split installation, ductless split repair.

I came home yesterday to find my home was 80 degrees. I had a dear friend coming to visit me and my…read morehusband out of town. I called the emergency number and a tech, Caleb, was at my house by 7:30. He cleaned the drain and I had cool air by 8:00. I can't tell you how thankful I was that someone from my office told me to call them.

It came time to renew my service agreement and they didn't send out a bill so I called them to ask…read morewhy and I was told they would send one out but I never received it. So, I called to ask why. Then I was told they are refusing to renew the service agreement and that they no longer wished to have us as a customer. I called the office and, Kim, the secretary answered the phone again and she was extremely rude, and she has often times gives information that is incorrect. Tonight I actually tried to speak with her and she just screamed over top of me and refused to allow me to speak until the very end. She was VERY unprofessional. Since my issues were not being addressed and she just insisted on screaming at me I mentioned taking my concerns to the BBB and she actually told me that that happens all the time and it doesn't mean anything..... She then told me they have had numerous BBB complaints (I only found three) and that it means nothing to them. I purchased a top of the line Lennox XP heat pump system (heat pump, thermostat and air handler) from them on July 2, 2014 for the price of $9,740.00, with a ten year warranty. It took them over a month to install my unit and gave me several excuses and canceled two appointments to do the install. I had been purchasing service contract agreements from them. During this last three years I have experience terrible services provided under the service agreement contract for bi annual furnace inspections and maintenance. Over time their employees have gotten consistently worse. Several times since getting the new Lennox furnace their employees have came into my home to perform the bi annual maintenance on my system and they have stayed approximately 10 minutes and done nothing more than walk around my basement and talk on their cell phones. One employee had no idea I was on the other side of the basement with him while he was on the phone with the office talking negatively about another customer who had complained about their services and he was laughing and carrying on with the secretary who he was speaking to about this inconvenience to them and having to go back all while not doing the first thing to my own system covered under the contract agreement and then when he was finished with his phone call and realized I was there he simply checked off every box on the maintenance checklist sheet and stated to me that since my system was new there wasn't really anything he needed to do. After I complained about the poor service their employees were giving us while doing the service contract inspections and maintenance work New River Heating and Air agreed it wasn't acceptable service and sent back the check for the service agreement that we had paid and gave us a free year to make up for the previous unacceptable service we were getting from them. A employees told us that a postcard would be mailed out reminding us to schedule our six month contract inspections and that a questionnaire should be left after each visit, we received 4 postcards and one questionnaire in a 3 yr period. More recently my thermostat stopped working, when I called the secretary Kim she told me that I had to pay a $60.00 fee for them to come out and that the thermostat was still covered under my warranty. However when the man came out for this service (he just looked at my thermostat and told me it didn't work...) I was told that I would then need to pay an additional $197.00 to have them come back and put a new thermostat on which is totally different from what Kim had told me earlier in the phone conversation. Kim had told me that the one time fee of $60.00 would be all that I would pay. Just one of the many times she has given me information that was incorrect. An employee came out to actually put the thermostat on and he was here maybe 20 minutes and told me he didn't know anything about the WIFI and internet hook up of the newer electronic thermostats. He wasn't at all interested in helping me with connecting the thermostat and more interested in taking pictures for the warranty with Lennox. Before he left I noticed that he was taking the box that my new thermostat came in and I asked if I could have it because it had the new model number and serial number on it and he said he had to take it with him and placed the old thermostat inside the new box. I explained to him that I still have the original box for the old thermostat that he had just removed but he still refused and left with the new box with all the information for my new thermostat on it. The service manager Kenny came out next and actually got the thermostat hooked up to my WIFI and he wrote the pertinent information down for me like the serial number and model number for future reference. After spending almost $10,000.00's with them for a new Lennox system, they dumped us as customers without an explanation. I recommend avoiding them at all cost.