This company is a godsend for me!…read more Needing access to high-quality OEM parts for DME is critical. They move quickly and never fail. Follow-up and professionalism are their calling cards. Customer service is at their core! I have dealt with Jillian and Andrew extensively. I'm more impressed every time we interact. They are my go to, and I will be looking anywhere else for the essential parts that I require! Deal with them with absolute confidence!

Buyer beware! They are very nice/helpful when they are about to sell you something but if there is…read morea problem, they turn nasty. Don't expect any support or service once you have paid for the equipment. What you will hear is "it will cost you a $200 a service call" even if the equipment was just delivered within days and there is a problem using it! No compassion and they are dealing with vulnerable customers. We were even told that they need to make a profit so don't expect any help without paying $200! High pressure sales but once you pay, forget about getting any support. There are comparable products (new!) on Amazon that are price competitive and Amazon accepts returns. Try eBay if you are looking for a used piece of equipment. Better prices and delivery can be arranged.

I live in Texas and have used Bike-on for my handcycle purchase as well as a power meter. They are…read morealways professional and have the best prices nation wide. I highly recommend them for any adaptive cycling needs.

Impossible to describe how awful my experience was here. They are the only vendor for handcycles in…read morethe northeast so I drove 150 miles one way to look for a cycle for my double amputee wife's 50th birthday. We were greeted with smiles the first time and we picked out a model (not cheap at nearly $4000) and were told we would be contacted. Zero follow up no response. I finally was able to reach out to the owner who was very apologetic and we returned again and agreed on the purchase. They sent an estimate in July and I responded to go ahead and still NOTHING. My wife is heartbroken and I am angry and mystified at how little they do to, not just make a sale, but even worse literally smash a persons dream. So I'm done with them and will just take my chances buying online and going to a local bike shop for adjustments. A really terrible experience and I hope if there are other bike shops out there they consider selling handcycles. It's a niche and this consumer needs choices.

Great prices for all sorts of mobility equipment to rent! They are very accommodating and help with…read moreany questions you have. With family in town visiting, a travel wheelchair made it so much easier

I would not recommend this buisness. I bought a wheelchair for my handicap son, he used it twice…read morein the two months of purchasing it. Once for a trip to Washington D.C. and once for a day trip to six flags. We had to have it repaired after the DC trip because pieces were falling off as we pushed my son in the chair and a piece of the seat had fallen off as well and we had to pay for repair because the warranty was 1 day over the 30 days. After the one day use in six flags there were some minor things and we noticed the wheel was not working correctly. We brought it back again and the owner was not buisness like and more or less called me a liar and said he would not send the chair out like that.

JOB WELL DONE! First impressions set the stage for exactly what we wanted. Sales and Service met…read moreand exceeded our expectations for Quality, Pricing and meeting the timeline requested. We highly recommend this Team and thankful we were introduced to them.

Chris S. came to my home today to perform regular service. While there he resolved an issue we…read morewere having and now our lift is working perfectly. He was professional and explained the service repair he provided. Excellent service.

Chris S is a pleasure to work with. he is very good about going over everything from his service…read morecall. I am very happy with the service. Laura M

In 2021 a Vertical Platform Lift was installed in garage by Oakley for our handicapped daughter in…read morewheelchair. Oakley did a great job with insurances, physician referrals, measuring, installation, etc. But, right from the beginning, we had problems with our lift and the batteries to run the lift. It was only a few weeks later when we called Oakley since the lift stopped working. They came back and replaced the batteries since they were drained. One of the techs mentioned something about the batteries they have been installing have been doing this a lot which made me think, "then why are you installing them in a brand new lift?" Well the batttery issue has happened several more times. Each time it costs $175 for a service call. Twice we opted for the $450 annual maintenance fee. In 2023 p, the way the office rep explained the fees, we figured it was worth the $450 to have the 2 new batteries installed and the lift checked out rather than $175 just for the service call and the added charge of two new batteries. This March Oakley was called since the lift again was acting strangely and making weird noises and stopping midway and moving slowly, etc. On March 3, 2025, two technicians arrived and spent a total of 20-25 minutes performing maintenance and said they installed two new batteries. Yesterday, April 3, 2025 the lift was again misbehaving as it did one month ago. I spoke to the technician who said it sounded like the battery was low (already???) Today they called and told me the service charge was $175 to come out to the house! Seriously! One month later the new batteries are dead! I made my feelings known that this was unacceptable, and yes, I wanted them to check with the manager. They left a voicemail for me. It will cost $175 for the service call-since that is their policy. Besides being bad customer relations, it is down-right wrong since the problem we paid $450 to fix one month ago is happening again! I guess they do not care about helping paid customers who have handicapped mobility issues. The maintenance fee is totally not worth it since it isn't an annual maintenance agreement. It is only a checkup, like when you take your car for an oil change and they do the FREE 10 point inspection. Only this was $450! Now they want another $175 one month later come to the house (which is 5 miles away) to possibly replace the batteries! And I have a feeling the batteries are recharged batteries and not new ones. Otherwise, they are defective batteries and the customer shouldn't have to pay for this. I lost trust in Oakley. It is very disappointing for a local company to treat people in the community this way...and they do not realize that "word of mouth" means a lot in the south county community.

Had an appointment 30 days ago for bathroom safety modifications…read more They never hot back to me in the few days they promised they would I recently called to see what the hold up was and they said they were looking into something which made no sense Still never even a courtesy call Forget this company I can only omahine if I hired them

I worked here through a temp agency for about 3 months the goal was to get hired , my temp agency…read morewould always make it seem like they were very happy with my work and effort the one girl they have available to train me was too busy to do so all the time I wasn't hired because I want were they wanted me to be however I just want to say the dynamics between the install coordinator(Tabitha) and the manager(Bruce) was a little too close for my comfort ,if she would have spent half the time she spent in his office training me I'm sure I would have gotten better .

Local Local Local…read more I wrote a longer review on their page but this is a great company. I looked at Acorn, but there was no LOCAL acorn. The salesperson, Matt R was wonderful, their installers, Jesse and Jorge rocked. We adored everyone we dealt with. EVERYONE.

These people are great! They are no-pressure and really care. They are family-owned and operated…read more They are a part of the community which adds to their credibility. They also have a nice dog named Brady at the shop. (dog people are always a plus in my book) BTW, Braun conversions are not cheap. A lot of work goes into the vans. The real money isn't in the vehicle, it is in the conversion. Every vehicle drops in value while conversion costs remain, providing the van is still in reasonably good shape. Prices on conversion vans range greatly as a result. Shop around and you will see prices all over the place, but then they begin to make sense. Also, other places charge a COVID surcharge of $5-10k and they do not. This is why I am a customer. And, if you are reading this review and shopping for mobility, I have an idea what you are going through and I really wish you the best.

Went down to look around and ended up buying a used Toyota Sienna Braun ramp van. Was one of the…read morebest car buying experiences we have ever had. Very friendly staff at all levels. The prep on our vehicle was exceptional and the attention to detail was amazing. The staff took the time to sit down and explain all the accessories and features to us. We are very pleased with the whole experience so far.