The staff is professional, kind and fantastic!!! Today I got…read moremy Invisalign procedure completed and super excited with my teeth journey! Beautiful results!! They will make you !

This group of idiots told me I was losing a tooth. They directed me to Cleveland Dental Institute…read morein which my mom and I had to wait FOUR hours to talk to an oral hygienist and she said the tooth was not falling out and that I just needed a root canal. I WILL NOT get another root canal and overdose on acetominophen with liver failure like last time when I got it done by a student (because the nurses kept telling me to take 2 tylenol every time I called in pain...couldn've had a lawsuit there...Case Dental School). Anyways, so, even though my old dentist does not accept insurance anymore, I wanted THE TRUTH. All I needed was my tooth grinded down a bit to reduce the pain and minimize the tooth movement. And I had to pay $355 to see him. So Advanced Dental Center cost me $355 and 4 hours of my time at Cleveland Dental Institute when my tooth only needed to be grinded down. HORRIBLE! And when they said my tooth was falling out, they said they couldn't give me pain medication when I was bleeding and crying in pain. They're dentists, but cannot provide medication for tooth pain? So if you have tooth pain, DON'T GO HERE EITHER. For some reason THEY ARE NOT AUTHORIZED TO PRESCRIBE PAIN MEDICATION when my gums were bleeding out of my mouth and I was screaming and shaking.

My family had been patients of Dr Daoud for about 10 years... I broke a tooth - it was a cap that…read morehe had done for me about 2 years before it broke... he pulled the tooth - was literally there for 15 minutes -- was told to let it heal and I would need an implant - and most likely a bone graph because of my age... kept getting letters from my dental insurance Cigna stating that they needed more information from him -- I would call the dentist office - tell them what Cigna said -- and again the next month would get another letter from Cigna - again requesting more information from Dr Daoud -- after this happened 4 times - I gave up and went to a new dentist -- the new dentist had it figured out in less than 10 minutes and when I started the implant/ bone graph process with the new dentist and they submitted it to my insurance to see how much they would pay -- Dr Daoud had already billed my insurance company for the bone graph -- which I NEVER had -- why would the new dentist say I needed it if I had already had it done -- I have contact Cigna several times over the last 4 months and they have also called Dr Daoud's office -- he still claims he did 'part of the bone graph'... he did none of it -- he was told by Cigna that he needed to return the $$ that they sent him and that I am owed a refund -- so far I have paid over $800 and nothing was done -- and I still can't get my took fixed unless I pay the total amount out of pocket -- in my book - this looks like insurance fraud -- billing an insurance company for work that he never did -- I really don't have any hope of getting any money back -- its just sad to me -- I am 69 years old - retired and living on a fixed income -- I am thinking that I am not the only person he has done this to... the sad thing is that I really liked him as my dentist and put alot of trust in him for me dental health -- very sad for sure !

I visited this office for the first time yesterday for a check up and cleaning with our 2 boys who…read morehad not been to the dentist before. I am son thrilled to have had the opportunity to become a patient if this office. The staff was extremely accommodating and comforting to the kids. They walked out with smiles and no more fears of the dentist!! I too had my teeth cleaned, I'm usually afraid and need to be sedated to sit in the chair. Not necessary, Dr. Daoud is beyond caring and gentle. He also explained to my boys ok term They could understand to help them understand the procedure. Dana is amazing as well!! She is very understanding and was the perfect helper for me to relax and not panic. I can not thank you all enough!!! If you are looking for a new dentist. Look no further!!!

I made my appointment for a new patient cleaning over the phone. One hour before my appointment i…read morewas emailed my forms. Upon walking in i gave my insurance card to the receptionist . When I checked out the receptionist informed me that " They bill ahead and apparently she said I didn't inform her of my insurance the day I made the appointment. I was charged $216.00. I wasn't happy but I don't have proof of our phone conversation so I paid the bill and she said she would ask the billing assistance to look at the insurance information. Now I was sent a bill for $126.00 . ONE HUNDRED DOLLARS FOR A NEW PATIENT. When did dentistry become a veterinarian? ( this is what a vet does) . My husband called to ask about this and the women he talked to said that " The charge was a consultation...bologna. Ask about the new patient charge before booking so you dont get a surprise. Very shady.

If you have Medicaid in Ohio and need a crown or partials it is now covered as of the first of…read moreJanuary. I was never told by this dentist so I lost my opportunity to get them. So I want to make sure people know because if you go here they won't mention it. I have about 10 great reasons not to use this dentist but all just name a few. 1 I was told I needed several cavities filled but when I went to another dentist they said I did not need several cavities filled but needed a crown and a partial which Family Dental never mentioned even though I had no back teeth. 2 I was given little to no communication when I was. When I would ask questions they acted like I was being rude or weird. 3 I was turned away with a severe toothache because of a misunderstanding over the appointment time that was not even my fault. I could go on and on and I do in my google review but long story short If you want to be treated with respect and like a human being with some value don't go here.

Like several other reviews. Their billing is horrible! Was told I owed one amount because my…read moreinsurance benefits were used up for the year and they definitely inform you before you go so they can collect their money! Paid in full at my appointment before I left. They still sent to my insurance even though they knew I had used up my benefits and said I owed another $78 after the fact! Will definitely not be going back. The dentist doesn't do most of the work anyways its the assistant.

I changed my Medicare advantage program and needed a new dentist. I found the best!…read more Dr. Heffernan's staff were so personable, friendly and helpful. The hygienist was thorough and courteous. I had an excellent consultation with Dr. Heffernan who is very professional and he really cared about the outcome of our dental plan to make sure I was happy with it. Advanced Dentistry and Dr. Heffernan will be my dentist for now and my future.