Have been multiple times and received a wonderful massage every time! Pleasant staff, clean and…read morereasonably priced.

This place had decent reviews when I was looking around, but honestly was disappointed. I asked…read morewhen I called to make the appointment and when I got there if they had a pregnancy pillow for a prenatal massage and they said yes...well, they had a regular pillow I kind of propped my belly onto? It was weird. It felt very low budget - rooms have curtains, no doors, and my room had two beds in it, although I was the only person in there. It was not a super quiet or relaxing environment. The bed wasn't very comfortable either. The "head pillow" you normally go face down into was like a travel pillow? It all felt very low budget. They were like $10 cheaper than nearby massages, but I guess there's a reason for that.

On Friday, January 23, I had an appointment at 12 PM for a foot massage at the spa MASSAGE THERAPY…read more When I arrived, you had to enter by ringing a doorbell that was taped to the outside of the building with clear storage tape. Which made me feel very uncomfortable.I proceeded to walk in and the lady said to me you have an appointment I said yes at 12 o'clock for a foot massage. She pointed to the sign and said massage or body massage. I said foot massage. She said $60 for 30 minutes which I felt was a little expensive. I was already feeling a little uneasy in the environment because being a older woman I've had my share of foot and body massage massages. This environment was not a typical massage place. I should've turned around because there was something wrong with the setting of this establishment. She proceeded to tell me I needed to pay $60 before the service was even completed. I responded with I have never paid before I receive the service before and she just proceeded to smirk at me. I(I agree I should've left), but I just felt like I made I didn't wanna break the appointment because with the up and up establishment that would've been very rude to me, but even though I felt very uneasy starting with the doorbell on the front of the building to get in. I gave her $60 in cash. She proceeded to count it, put it in her pocket and told me to go to the room which I have never laid on a bed for a foot massage. Any other foot massage I have ever had was over a foot bowl with warm water and oils to soften your feet. I just keep telling myself this place is not for a foot massage. I should've left!!! I Should've left!!! I walked into the room. There was no pillowcase on the pillow. She threw a hand towel over the top of a pillow. I could not relax. All I could hear was the clock that would tik tok to every squeeze and pull to my feet. There was no essentials aroma smells or soothing music nothing but dead silence with a clock that was ticking. She might of used one or two pumps for the whole foot massage of 30 minutes. She put a blanket on me which I have never experienced for a foot massage. She proceeded to massage my feet by pulling on my toes and pinching my feet and pounding on my calves. I heard the doorbell and then a gentleman walked in and the lady said do you have a appointment? He said no and then he said do you have availability for one hour massage and she said yes go lay down in the room. She never asked him to pay before the service. This place is sketchy stay away. Once she left the room I put my shoes and socks back on I wanted to know what she was using on my foot massage, and it was Sauve body lotion!! I SHOULD HAVE LEFT!! I wanted to ask for my money back, but I was in a situation that I shouldn't be in and this establishment wasn't for a foot massage!!! I didn't trust the environment.!!! It was the worst experience I've ever experienced in my lifetime !! Lessoned learned!!! I will never be back to Spa Massage THERAPY on 27th Street.

Got a massage and the total was 100, I tipped 20 which is 20% and after tipping she told me I…read moreshould tip more and it was very uncomfortable especially after tipping 20% when she was on the phone 6 different times during my Massage.

If you're looking for a massage like you'd get in a salon, this is not the place for you. They are…read morevery rough, don't really do a whole lot of actual "massage", there is no privacy when it comes to having a sheet or something to cover up with and it's hard to understand what they are asking. That being said- they are very nice and I understand every place is different. Just know you won't be getting a peaceful experience here.

Worst massage experience I have ever had. The counter had crumbs all over it when I arrived to…read morecheck in. Immediately felt grossed out by the lack of cleanliness in the lobby area. A woman greeted me and took me back to a freezing cold room with no heated blankets or towels. The massage started painful and uncomfortable. I had a hard time communicating with her since she needed to use Google translate to have a conversation, so everything I said I needed to speak into her phone. I asked her to primarily focus on my low back and she said she would but maybe spent 5 minutes on it at most. She left the room multiple times during the massage to answer the door, phone, blow her nose, etc. Her actual massage skills are probably OK and she seemed like a nice person, but she clearly doesn't know how to run a proper business.Terrible experience and a waste of $!

The girls here at New Massage are very good at what they do and give a through massage. I…read morerecommend them highly they really take care of you!

Ragena is an excellent massage therapist. Besides a warm and wonderful personality. She is quite…read moreknowledgeable and gives an excellent massage. Since I started seeing her, even my doctors have commented how much better my posture has gotten. My muscles are more relaxed as is my overall psyche.

I was a client of Jointfull Massage for approximately 3 1/2 years and, for much of that time, a…read morestrong advocate for the owner, Ragena Travis, and her services. I referred other clients, spoke positively about my experience, and routinely prepaid $2,000-$3,000 at a time because I trusted the relationship and expected it to continue. In December 2025, I exchanged appliances for additional prepaid sessions valued at approximately $3,500. Given our history, I trusted those services would remain available for me to use. Unfortunately, I did not put the terms of that particular exchange in writing or establish specific guidelines regarding scheduling, transfers, refunds, or what would happen if circumstances changed. That became significant when my professional schedule and increased need for therapeutic massage required greater flexibility. Jointfull had a 48-hour cancellation policy, which I followed when conflicts arose. The larger issue became availability. As a solo practitioner, Ragena's schedule became increasingly full, and alternative appointments could sometimes be 30, 45, or even 60 days away. At the same time, I was expected to maintain a standing weekly appointment that often did not align with my schedule or therapeutic needs. Ultimately, my ability to reschedule through Square was blocked. I tried several ways to resolve the situation. I asked to transfer my remaining prepaid sessions to another existing client whom I had originally referred, and I offered to receive repayment over time rather than requiring thousands of dollars to be returned at once. Those alternatives were declined, and I was told I could only use the remaining value through services. The dispute ultimately resulted in litigation, and the court ruled in Ragena's favor. An important lesson for me was that I had relied on our long-standing relationship rather than documenting the terms and protections of the approximately $3,500 exchange in writing. I was UNABLE TO RECOVER most of the value associated with the remaining unused services. I respect the court's decision. However, the legal outcome does not change my experience as a consumer. After approximately 3 1/2 years as a loyal client, advocate, and referral source who routinely prepaid substantial amounts, I was extremely disappointed by the lack of scheduling availability and our inability to reach a workable solution for services I had already paid for through an exchange of appliances she has had in her possession since Dec. 2025. Based on my personal experience, I WOULD NOT USE THIS PROVIDER again and WOULD NOT PROFESSIONALLY RECOMMEND HER. If you are considering a substantial prepaid arrangement, I strongly recommend getting everything in writing--especially scheduling flexibility, recurring appointment requirements, rescheduling restrictions, transferability, and what happens to unused prepaid services if circumstances change. For therapeutic services where scheduling flexibility and continuity of care matter, I would also personally consider a team-based practice with multiple providers, not Jointfull Massage.

The atmosphere is soothing, and the therapist was very knowledgeable. It was a fabulous experience!…read moreI highly recommend this spa.

Jen is amazing! I haven't been able to get a massage since the pandemic started and was looking for…read morea new place. The atmosphere at Zenful Healing is very relaxing - candles, nice music and a delicious chocolate when you are finished. I feel like a new person. Go see Jen immediately!

Was driving by and saw this place so I thought I would check it out, I'm really glad I did as I…read morereceived a very nice, firm massage that I totally enjoyed. Great value!

OMG - I can't say enough good things. This was an amazing deep tissue massage. I cannot say enough…read moregood things about Lashonta! She did an amazing job, was super responsive and delivered one of the best massage experiences I have had. I will say that finding this place is a bit difficult - just call them, it makes the whole thing simpler!!

Water Street Massage & Spa services were exceptional!! They were able to fit me in last minute, for…read morean hour long deep tissue massage. This spa has an intimate feel. The massage rooms decor, dim lighting ,scented candles, and sounds created a calming atmosphere. Jermaine was my massage therapist and he was just what I needed! I've had many massages in the past however Jermaine massaged with different and interesting techniques. He addressed my areas of discomfort and made me feel comfortable and relaxed. The complimentary champagne was the cherry on top of a relaxing appointment. I would highly recommend this spa.