There are several reasons Ahwatukee Foot & Ankle gets 1 star from me, but I'll start with the financial reasons, as that is the most upsetting.
I got custom orthotics, and was told they verified my insurance and they were not covered, so I was asked to cash pay $480. I paid this as I wanted to proceed with the orthotics. A few months later, I was told I needed to cash pay for "strapping" (taping my foot) because my insurance only covered 3. I told them I knew that was incorrect and I was told I needed to cash pay and I need to understand my insurance better (which I found very rude with the way this conversation was going). I told them put it through my insurance, I'm not paying today. Sure enough, insurance covered it. This set off something in my mind to verify on the custom orthotics, as I realized they didn't know my insurance at all. And again, insurance covered it! So $450 refund came my way. Long story short with this, DO NOT trust their billing department. They will push you to cash pay and it is not always correct, which is more money out of your pocket then is right. Had I not checked, I would have been out nearly $500 between the two billing issues.
2nd, if you use their Physical Therapist, do not expect to have your appt completed on time. There is one PT specifically that shows up consistently 15 minutes AFTER the office opens (and after my appointment time). I respect people and their time, so to consistently feel like my time is not respected was frustrating. I understand doctor's offices can run late throughout the day, but to be the first appointment of the day and to watch the person you're appointment is with walking in 15 minutes after you were supposed to see them is just unacceptable. I escalated this to the front desk, but I'm not confident they hold their team accountable as it was a repeat issue and other staff members said that she is always late.
Finally, the doctor is very nice - no complaints there. I do want to say almost every appointment I had to wait at LEAST 30 minutes to see him after my appointment time. But this is the doctor, I understand he is spread thin, so it was an annoyance, but not a make or break for me.
So to sum it up, if you value your money and time, don't go to this practice. I've found a new podiatrist that treats me like a customer they want to retain, and it is very refreshing. read more