Walking in first off your greeted by front desk receptionist that are rude! Also if your coming in…read morefor a 1pm appt, beware that's exactly after lunch and even though it's after 1 the girls inside will not open the door until they are ready, meanwhile when you want to leave a pee sample for them you better be ready to hold it for additional time. Also if you call them over the phone the attitudes are unbelievable! This isn't just the first time, EVERYTIME! Sedlak is ok, he cannot find any relief for my wife or a solution that can help IC or help us to find another Dr that specializes in IC. Kinda feels likes he's just guessing at it and throwing medication at us that doesn't help... He never really says much and for a specialist you would think he cares and help with research on who can help if he can't. All in all we will be looking for another Dr. (this will be our third time) As for this review, the front desk is by far the worst I've seen and Dr. Sedlak, don't expect a miracle but he is good just beware of front desk!!!! Cannot express that enough (Review is based of front desk)

...great doctor,,,easy to contact,,,first rate reception team,,,if you leave a message- the doctor…read morewill actually call you back- unheard of in this era.

Never a fan of meeting new doctors because it means I need a new doctor.... lol! But Dr. Kella and…read morestaff were very friendly and put me at ease. Initial visit was just getting things started, but everything here seems to be top notch.

Greetings! This is in regard to the Billing Dept. There is a member there named Kanta, She is the…read moreBEST. If you have a problem or a question, SHE is the one to talk to. She knows all the workings of the business; she is compassionate, honest and whatever other good quality there is in humanity. If it weren't for her and her work I would consider going elsewhere to find a urologist with billing dept. that treats people fairly. Hang on to her, you people! You won't find anyone better!

They dont answer their phones.It goes to voice mail and no follow up. Was to be scheduled for…read moresurgery and never heard about a date. After several calls and 4 weeks later I finally spoke with someone who said there is no order and they would email the doctor. That was 2 weeks ago. I guess they don't want the business.This is the worst customer service I have ever experienced. At this point, I cannot place my confidence in any aspect of care through this place.

Today I spoke with a staff member at San Antonio Urology about an issue with my insurance no longer…read morebeing accepted there. I had previously been seen a couple of times by Dr. John Case for prostate and urinary concerns. When I arrived for my third appointment at the Stone Oak clinic, I was informed that my insurance was no longer accepted and that I would need to pay out of pocket if I wished to continue seeing Dr. Case. In an effort to resolve the issue, I changed my HMO to one the office indicated they could accept and obtained a new PCP who submitted a new referral. When I called the office again, I spoke with the same staff member, only to be told that they would accept only part of my insurance, leaving me still unable to continue my care with Dr. Case. While I was in the middle of asking a question, the call was abruptly disconnected. I found this to be extremely discourteous and unprofessional. As a retired nurse, I find this type of treatment deeply disappointing. Patients have no control over changes in insurance policies, and it is disheartening to encounter staff who seem unwilling to take the time to assist someone simply trying to continue necessary medical care. I am sharing this experience so others are aware and can make informed decisions.

My only real knock on Urology SA is the phone system. You sometimes have to wait 20-30 minutes to…read moretalk to a person. That phone system knocks a star off. The office people at the Topperwein location are very friendly and helpful as are the nurses. Dr. Cockerill is very personable, patient, and helpful. 5 stars for the people and the location.

I didn't like the way the lady in the front confronted my stepdad about his bill from the hospital…read more He owned a $800 bill for surgery. If he didn't pay it would go to collections. First of all she is talking in front of all this people. This should be confidential. I told her he just got out of the hospital and he hasn't gotten the bill. So it shouldn't go to collections, he always pays his bills. Anther gentlemen jump in. She is just letting you know. I told him and I am aware what she is saying. Am not stupid. She doesn't have to be saying all this here in front of people. You need to stop here. I think it was unprofessional and this respectful. Tell all your business in front of people. Very, very loud.

Great Competent Doctor with abysmal time management. He fails to communicate once you are inside,…read morewhich includes his staffs inability to let you know what is happening once you are in an extended wait in one of their rooms - typically with all your cloths off. Late, cancel, cancel, and late some more. Go if you can stand the wait times, but he is the only Doctor in the area who does many of the procedures.

Dr Naveed is a great Dr, however , his office staff is poorly run, lacking in punctuality. I've…read moreleft 3 messages to schedule an appointment and still have not received a call back. The billing company they use is also very disconnected from the practice. I made payment arrangements with the office yet kept getting bill after bill . I'm looking for a new urologist.

I have had the pleasure of working with Dr. Saltzstein and Emily White for several years, very…read moreprofessional and very to communicate with! Highly recommend either one of them.

I have been coming here for 9 years. My doctor is extremely thorough and is personable. Everyone…read morehere has been very kind and helpful. From the lab, the front desk and the nurses. They cured my cancer. I recommend Dr. John Case if your looking for a urologist. He is easy to talk to.

When I called the Pharmacy to request a refill of my medication, the representative answered right…read moreaway. My request took less than a minute, and I would say my experience was very satisfying, and I would add, very convenient!

I would strongly consider another urology officer. You will be lucky if you can get through and…read moretalk to a person. You'll end up listening to an automated recording that prompts you to press a number for the office you are looking for and end up on hold, or listening to the phone ring, or being hung up on.

Although this practice has "phone issues" when trying to reach someone on a timely basis, I wanted…read moreto compliment one of the medical associates for doing his best to overcome this issue. A huge thank you to Anthony in Dr LeRoy Jones office for his follow up, dedication & courtesy. He overcame the phone issue with a creative solution. This practice has a large number of physicians & can seem impersonal. If you don't know which physician to choose, choose Dr Jones because his MA Anthony represents every quality that you want in your health care provider....he is professional, caring and goes above and beyond the call of duty.

Almost impossible to make phone contact or leave word on issues concerning my active treatment for…read moreprostate cancer. You will hold and listen to recordings ad nauseam. You can send messages to the patient portal asking for information and they will never respond. They totally don't care about you!! They fail to get preauthorization for treatment numerous times.

The care I got was excellent. Front fest cordial and professional eggar to help as well as the…read moredoctors. They go out of their way to solve the problem.

Wow, glad I took a chance on acupuncture. Noticed a difference after first session. Slept great…read morethat night and each night after session. Got a 5 pack. Reasonably priced. Very flexible with appts and they often invite you to come early.

This place is truly amazing. Dr Lew cured my eczema after 10 visits. Everyone at this clinic is so…read moreprofessional and makes you feel so comfortable. I highly recommend this place.