We hired Ahlgren back in June of this year, 2018, to mulch and plant in the front yard and a separate sizable projeyct to clear overgrown brush in the backyard. Having spent close to $4000 a mere four months ago, you would expect the bare minimum of a call back when I called for a fall cleanup.
Mimicking the first point of contact I had with Chris (the owner), I have AGAIN been awaiting a SIMPLE response for additional service, to no avail! Throughout the project in June, when I had a question prior to the start of the project, it was like pulling teeth to get a response from him. I had to call MULTIPLE times, over the course of MANY DAYS (to the point of complete lack of respect and due diligence on his part) before I ever received a mere call back.
My suggestion to anyone looking for landscaping service is this... if the customer service basic follow up can not be met on the front end, forget the "lofty" idea that the follow through will be any better going forward. In a business where relationships sustain you for the long-haul, with referrals and recommendations, timely and respectful follow-up is key to success. A simple timely response to a phone call, without the customer having to make MANY calls over the period of weeks, should be basic business practice. Common courtesy 101...follow up with your calls at the end of each day as that should take priority as it sets the tone for the service and responsiveness the customer will later receive.
His complete lack of consideration and follow-through is not acceptable and leaves a terrible taste for his business. I recommend turning to one of many other companies who are hungry and will be respectful of your time! read more
