I had nothing but trouble with Affordable Landscaping. After buying a house in Avon, the former homeowner provided a list of all her old service providers. So I called Affordable to cut the grass and do the snow removal. They gave me a quote, which was high, but I figured for continuity's sake, they would be the best choice. Except they never came.
For five weeks I called, emailed and texted them, begging them to come and cut the grass. No response, ever. When the grass was over my knee, I finally sought out another landscaper to come mow. I texted them and told them not to come as we had hired another company for lawn care, but not snow removal. Within 10 minutes I got a text telling me they would be right over, and sorry that they didn't get any of my messages. She said her phone wasn't working properly. For five weeks. And her mysterious phone problem also apparently impacted her email and voicemail. I get that people fib sometimes, but that one was just absurd.
Fast forward to October, when I called to confirm they were going to do our snowplowing for the price I had already been quoted. No response. So I emailed. No response. Then I texted. No response. For more than a week I was completely ignored until I got a text saying they would not do our snowplowing. Period. Even though they plow our shared driveway and do the private driveways of all three other houses on the small street. So it was just us they all of a sudden didn't have time for even though they literally drive right past our driveway to plow the private road.
Their customer service has proven to be atrocious; customers seem to be more an annoyance than anything else. They didn't apologize or explain, they just didn't care. Fortunately, I have contracted with another service that is 30-40% more affordable than "Affordable Landscaping," and do a beautiful job. A truly horrible experience with service providers who don't seem to actually provide services. read more