My Dad was authorized home health after being discharged from the hospital last September. Eden…read morebecame his home health nurse. She is professional, thorough, and caring. She communicates with my Dad by writing because he has significant hearing loss. She brought up issues so we can take our Dad to see the doctor timely. She also responded to emergency situations and brought our entire family to relieve. We just cannot thank Eden enough for providing excellent care to my Dad. Thank you, Eden.

I want to share my experience so other families are aware. My mother received over a year of home…read morehealth care from this provider through Kaiser, but she was abruptly discharged without notice despite active medical needs and two ongoing pressure wounds. The discharge was sudden, unsafe, and left her without skilled nursing care. Attempts to get clarification or a transition plan were unsuccessful, and the reason given by management was not clinically appropriate. Families should be aware that continuity of care and patient safety may not be prioritized.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

I've had the best at home physical therapy after my knee replacement surgery. Abha was wonderful,…read moreknowledgeable and taught me many tools to use during my rehab. She must be right because I got a glowing progress report at my postop doctor appointment. Thank you, Abha.

Worst Agency I have worked for, very unprofessional and they don't care about their…read morecaregivers...zero communication they just stopped offering shifts, no explanation no nothing and that was it

I have used personnel from St Joseph's a few times while recovering from knee and hip surgeries. I…read morehave found their RNs, physical therapists, and home health aides all generally experienced and professional and courteous and just excellent at what they do. I will continue to request them after surgeries. There was only one home health aide that seemed to be less experienced and I had to explain things to her.

I will not use their service again. Lot of things could have been better. First they did not…read moreschedule the visits on time (delayed by 10 days). The quality of PT is below average.

From the owner: Perpetual Care provides the best home health care services to you or your loved ones. 24 hr on-call…read morecoverage.

I'm updating my original 1-star review based on what eventually happened…read more My phone experience with Apria was very poor. I was repeatedly told over the phone that I would need to go to the South San Francisco location, and the guidance I received in multiple phone calls was inconsistent and unhelpful. However, my in-person experience at the Santa Clara office (which is much closer to my home) was a completely different story. Someone (Kader, If I remember the name correctly) at the Santa Clara office took the time to actually help. While they were not able to directly provide the compliance report I was asking for, they: - Provided me with the SD card -Clearly explained what needed to be done - Sent instructions that allowed me to download one full year of CPAP compliance data I was able to take that data to my doctor, which helped move my care forward. The contrast between phone support and in-person support was stark. Phone support was frustrating and misleading, but the Santa Clara office staff were helpful, patient, and practical. Because of that in-person help, I'm revising this to 4 stars. Apria would benefit greatly from aligning phone support quality with the level of service provided by their local offices.

Negative 5 stars. These people are the fricken worst to deal with! My newborn needed a bili blanket…read moreand one was provided by Kaiser shortly after discharge. She only needed it for a few nights, so after she was done with the therapy I called Apria for them to pick it up. Then the headaches started. I got one individual on the line that verified our information and they told me they would send a driver to pick it up that day.. and of course that was a lie. Two days went by and I called back again. I got another individual on the line and I asked what the status of the pick up was.. and of course she had no idea what I was talking about and she couldn't find any information in their system. I asked for a call back when she was able to find my information and get this blanket scheduled to be picked up. No call. I have called back 10 times after that and got the run around - 'oh I can't find your information, let me call you back after further digging' was the most common response and every once in a while 'I have found your information and got a pick up scheduled' - and surprise surprise that second prompt was a complete lie. I have even asked to speak to a manager about this after I got a 'oh I can't find your information' response. And of course they couldn't find my info either and they asked me to put on hold so they can do some further investigation. I asked for a call back instead.. nothing. Not even an end of day call saying, 'hey still looking into this for you'. At this point over 3 weeks have gone by and no success. Then I called back again and got this young man that immediately found my information and saw that I called in so many times regarding this that he put in a 'ticket' for a rushed pick up; he was quite confident it would be picked up that day. That was this last Wednesday and of course, nothing. I called back yesterday, Thursday and they said it would be picked up that day and it was assigned a driver but they didn't have a time and that it can be picked up as late as 11PM! And I'm sure if you're still reading this review you probably knew what happened - no pick up! I called back the next day and the operator was wondering why it wasn't picked up the day before, so she put in another rushed ticket to get it picked up. About an hour after that call it was FINALLY picked up. It doesn't surprise me that there are so many negative, 1 star reviews, with this company - I am surprised such a stellar healthcare company, like Kaiser, would choose these incompetent idiots. Apria,if you're reading this: it really isn't that hard: when someone calls in write NOTES in your CRM, follow up with your clients if you don't know the answer, and UNDER promise and OVER deliver. I've seen that this bili blanket is around $3k or more - you aren't dealing with tinker toys - you're dealing with life saving, medical equipment! Get your crap together!!!

The care we received at Home Instead was exceptional. James readily took the time to address all my…read morequestions and concerns. The caregivers we had were very compassionate and caring. and a big shout out to B and Linda who were wonderful. Highly recommend them.

Compassionate, Reliable Care After My Surgery…read more Thank you Debbie & Wonderful Home Health Aides! I can't say enough good things about Home Instead! After my recent surgery, I needed extra help at home during my recovery, and their team exceeded all my expectations. From the very first call, they were kind, responsive, and truly listened to my needs. The caregiver they matched me with was absolutely wonderful--punctual, professional, and incredibly compassionate. She helped with everything from meal prep and light housekeeping to medication reminders and just keeping me company during a tough time. Her presence brought such peace of mind to me and my family. What really stood out was the personal touch. I never felt like just another client; they treated me with dignity and genuine care. The team checked in regularly to make sure everything was going smoothly, and I felt fully supported throughout the process. If you're recovering from surgery or just need a little extra help at home, I wholeheartedly recommend Home Instead. They made a challenging time so much easier--and I'm deeply grateful. Thank you to everyone at Home Instead!

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

We had the best experience with this care agency. Natalie (owner) and her staff, including…read morecaregivers, are professional & very accommodating. They are always available, even after hours, and have always provided the help that we needed for my 101 yr old mother, who is still living at her home. The bi-monthly billing is seamless too, from viewing the invoice to various options to pay online for convenience. All in all, we are grateful to have found such a wonderful agency to work with!

I've never done a yelp review , but I felt the need to . I called Visiting Angels after hours on a…read moreMonday evening, and to my surprise, I was connected immediately with someone from their office named Tina, who I later learned is the Operations Manager. I was in panic mode, desperately looking for someone to help care for my parents. My father has been overwhelmed trying to care for my mother, who was recently diagnosed with Alzheimer's. From the moment Tina answered, she put me at ease. She reassured me that my concerns were common and that my frustrations were completely understandable. She patiently listened as I vented and asked countless questions. I was truly impressed by her compassion, calm demeanor, and willingness to help in any way she could. Although their services were a bit outside of our budget, Tina went above and beyond by suggesting other resources and even providing contact information along with questions to ask so I could find the right fit for my family. I hung up feeling far more confident and supported than when I first called. Visiting Angels is lucky to have such a caring and empathetic person representing their team. Tina is truly a gem, and I'm grateful for the kindness and guidance she offered during a very stressful time.

Visiting Angels had very friendly staff who were informative and patient in answering all of my…read morequestions. They were extremely helpful in helping me find a caregiver for a family member.