I was seen in the urgent care clinic for some increasing hip pain: I arrived about 9:40 (providers…read morestart at 10, and the clerk I spoke to on the phone the day before recommended arriving around then to start the check-in process). I was in the back shortly after ten a.m., Aaron (MA) was fabulous (personable, smart), Dr Brown rocked; he listened to what I had to say (AND it was transcribed perfectly into my portal), X-rays and a plan for treatment was completed with me out the door by 11! I am REALLY confused by the 1 star reviews; I can only guess they are referring to the main clinics, not the urgent care option. As I progress through their system I will update my review, but as of today they absolutely are FABULOUS!!

Horrible experience from the very start. Was literally lied to by staff. Then was more or less told…read moreI was dumb for believing the lie I was told, by MULTIPLE staff members. Please don't go here unless you have God level understanding and patience for people who treat patients poorly.

Despite the low rating and questionable reviews, I (an experienced reviewer for almost 10 years)…read morehad exceptional service with OOA. From the front desk, nurse, anesthesiologist and surgeon (Dr Messini) I had zero complaints. There is an online portal that you can use to message the team and view your summaries and medications I've spoken to over 6 different people (scheduler, front desk, surgeons nurse, etc) and always receiving the help I was seeking. If not immediate, I had a follow up call or voice mail to close the loop. We all know people are only able to assist within their scope, some of these reviews are coming from individuals who have one other review which pains a skewed picture

Derek Hoopes, PA-C, demonstrated knowledge, communication, professionalism, and experience while…read morehelping me make an informed decision about having a rotator cuff surgery. He provided me with a sound piece on mind. He was thorough, attentive, empathetic, and spoke in a way that was easy to understand.

I had a knee replacement in Dec. 2023, and it has been nothing but a nightmare. The physical…read moretherapy department, could not schedule me in until 14 days after my surgery. With that being said, the scheduler had no professionalism in treating patients with compassion. Poor communication, if any. Scheduler had her supervisor convinced, I must be "86'd". What a cruel & harsh reaction. Never have seen anything like it in the medical field. Needless to say, I have a "stiff" knee that will not get better. Not until I have another surgery to open it up. Oh, and I'm also needing a knee replacement on my other knee! Yikes. Wished I would have done my homework on reviews. BTW, I do have compassion for people & that's why I'm writing this.

Had an appointment 2 week's in advance showed up at appointed time ( early ) filled out paperwork…read morewaited checked weight put in Room was told Dr won't see me because of no MRI & no X-RAY told to Reschedule this place never ordered my Records. Not polite and blames others Went to Lilly location they were prompt, polite and even offered me coffee and snacks. YEA LILLY ROAD ORTHOPEDIC BOO HAWKS PRAIRIE ORTHOPEDIC.

I have been a patient at Providence St. Peter Outpatient Orthopedic and Hand Therapy since Aug…read more2023. I was referred by my primary care doctor for relief from shoulder pain. After two months of treatment, my therapist suggested I see an orthopedist, which I did. As a result, I was given X-rays and an MRI which revealed I had a torn rotator cuff, SLAP tear, bone spurs and severe arthritis. I tried non-surgical treatment by continuing PT and an injection, but the pain persisted, so it was recommended that my shoulder be surgically repaired. I also had a frozen shoulder and my surgeon cautioned me that he would not be able to operate if the shoulder was still frozen. My therapist worked with me for two more months in an attempt to "thaw" my frozen shoulder. I went in for surgery in Jan 2024, and the surgeon was able to manipulate my shoulder and complete the surgery. The damage to my shoulder was worse than anticipated, but the surgeon was able to complete repairs. Two weeks post-surgery, I went back to PT to rehabilitate my shoulder. I am still in PT and likely will for a few more months, as I regain my mobility & strength. I have worked with several of the Physical Therapists and a PT Assistant, including Christy, Jordan, Nancy, Mark, and Jessica. The care I've received has been excellent - it is painful, but I am getting better! Shoulder surgery is a long, difficult recovery and I was told to expect it to take 6-9 months to be mostly pain-free, and a full year to restore my strength, which was complicated by a detached biceps tendon that also requires repair. Slowly but surely I'm making progress. I definitely recommend Providence St. Peter Outpatient Pediatric Therapies if you need to rehab a shoulder, knee, hand, etc.

Don't go here unless you want to go broke!!!…read more The type of care is excellent - that's not the issue. It's the cost. This location bills as hospital outpatient (hence the name) and they don't tell you that! Physical therapy is billed as a hospital visit. That means instead of getting a $25 copay you get $1000+ bill! I had a single visit billed for $1200 when my insurance says I only owe $25. What they're doing is legal but highly immoral. If you want to go to providence, go to the tumwater facility. Same organization but I hear they bill correctly.

So long story short, went in 2 years ago saw knee surgeon on Westside, diagnosis, oh women your age…read moreget this kind of injury fatty hofa? Rest it will get better, well it got worse went back, need mri, my insurance said no and never heard back from doctors office. So one of the other surgeons that is a god there, called my insurance and said she needs mri asap. Got approved and I asked for different doctor since the office never called me back to say what the next steps were to get approval for mri.Got mri saw new surgeon at Eastside office,said tear in meniscus. Easy peasy. June 2024 had surgery, in recovery surgeon comes out, while I'm still doped up explains what had gone on and what he found, I have no clue what he had said, don't even remember leaving building. Well the knee still hurt bad went for several follow ups was told it takes a while. Got another mri. Another small tear and lots of arthritis, no one told me if u get surgery arthritis starts building up. I am in more pain then before surgery, gained 20 pounds, unable to do daily functions and activities. If I would have known this I would not have got surgery. Asked to speak to doctor about what can be done several times, they said oh he's booked up,see his PA. Well guess what his PA was to busy so they hired another PA to help out, this is in November, he tells me I need to think about going to a gym and see a psychologist, lol. I normally got 16000 steps in according to my fitbit, im very active and not overweight, really? January 2025 still not a word from surgeon, since June. Went to another orthopedic establishment and guess what I now need a partial knee replacement!!! I'm literally in tears! I can't believe thos surgeon doesn't have the common courtesy to explain what he did and why my surgery was not easy peasy!!! Fyi get a second opinion before having surgery and trusting the surgeon! At 50 years old I shouldn't be walking like I'm 80!!!

He will lie to your insurance company for them to authorize unnecessary, or too early, total knee…read morearthroplasties, telling them that he had performed required steps before deeming the surgery necessary. Then, after the basic follow-ups, say two years later, he will abandon you, giving you tales of his suffering in pain, of his wearing compression hose, of taking diclophenac tablets, then going on a rant about age and God, while totally disregarding your issues. Avoid him, as there are other orthopedic surgeons who are far more honest, compassionate, and competent.

Walk-in urgent clinic was fabulous. I came on Sunday after a nasty fall and was seen, xray-ed, care…read moreprovided and given follow up instruction in an hour and twenty minutes. Sure beats general urgent care. Highly recommended.​

These people are doing their best to accommodate and see people during this pandemic. I notice a…read morelot of negatives about this place are being said but let me share my experience. I literally came in to be seen, filled my paperwork and all with no problem. The receptionist is super friendly. However 2 people came in after me and when they sat down TOOK THEIR MASK OFF when its posted that its a REQUIREMENT. People are being so rude to the receptionist when she simply ask you mask up. They are genuine and kind here, don't listen to the bad reviews. Ive been here a few times and never have a problem. Remember during this time we need to stick together. Let's not make it harder for the doctors and nurses who barely get to see their families because they are tending to us and ours. Thank you Rapid Ortho Care for amazing experiences

Over the course of 3 1/2 years, I have received three arthroscopic knee reconstruction surgeries…read morefor torn ligaments. First two surgeries were performed by Dr. Anthony L. Agtarap. MRI images have indicated that the injury on my knee went beyond just an ACL tear, and I had significant lateral instability on my knee probably from a tear on my MCL. In my first surgery, Dr. Agatarap replaced my ACL with one taken from a cadaver after I injured my knee in high school football. To be completely honest, even after my physical therapy was and almost a year has passed since the surgery, the stability on my knee did not return at all. I was a very physically-active 18 year old at the time, and I tore my knee again the moment I attempted to play sports that required lateral movements. At the time of my second injury, I was only running to catch a football while wearing a heavy-duty Breg Fusion knee brace that was prescribed to me. Before my second surgery, I have explained to him the lateral instability on my knee that was probably a result from a tear on my MCL, and how easily I have injured since the first surgery. His solution was merely to use a larger cadaver to replace the ACL. Needless to say, just like the first surgery, I couldn't even tell if anything was changed in my knee even after the physical therapy was completed and almost a year has passed since the second surgery date. Being even more careful than the first time, I attempted to shoot hoops by myself while wearing a heavy-duty brace, to see how the knee performed. Within 30 minutes, the knee "slid" laterally and the ACL was torn again. While Dr. Agatarap insisted on performing a similar third surgery, I was not willing to give him a third chance. I went to University of Washington Sports Medicine to see a different doctor, who apparently used to be Dr. Agatarap's mentor while he was in medical school. Looking at the injury on my knee, he performed a much more elaborate surgery, replacing not only the ACL but MCL as well, and inserting pins to secure the instability and artificially creating scar tissues on various areas to stimulate recovery. It has been almost 3 years since my third surgery, and there has been no additional injury on my knee, despite the fact that I have been actively playing contact sports such as football or basketball. There was a world of difference in regards to the stability, after my physical therapy was completed. At this point, I am convinced that Dr. Agatarap has botched his two surgeries with me, mainly because he neglected to listen to the patient and failed to appropriately treat my condition. To be completely frank, the first two surgeries made almost no improvements on my knee. The bottom line is that I will not recommend Dr Agtarap to anyone, especially if you lead an active lifestyle. Even if my knee didn't feel fully stable, I had no choice but to try being active on it, as I was enrolled in a Reserve Officer Training Corp. No additional recovery could have been expected once the physical therapy was completed, and I needed to make the best out of my knee which clearly was not enough. Thanks to Dr. Agtarap, my ROTC career was cut short and my full-ride scholarship was rescinded. I can understand that the first surgery was probably appropriate for a first-time injury, but the temerity of Dr. Agatarap has caused me to injure my knee for the third time.

Dr. Helpenstell is an incredible surgeon!! He repaired…read moreboth my knees and I couldn't be happier! Olympia Orthopaedics is the ONLY place I would go for My Sports Medicine needs! (Orthopedics)

I had my left knee replacement surgery done in February 2021. Great experience. So much better…read morethen when I had my right knee replaced. The scar healed better, there was less bruising. Thanks Doc.

These guys are THE BEST. I have done PT pretty consistently for the last 10 years due to ankle…read moreinjuries (because I'm a klutz) and a spine injury from being rear-ended. I have worked with some very good PTs over the years. Zach and Stephanie are better! The care and attention they (and their team) provide is top notch, and they are incredibly knowledgeable. I have never felt rushed through my appointments, and have plenty of dedicated 1:1 time with my PT. Their PTA's, Damon & Svenja are just as amazing as Zach & Stephanie. Guiding you through your stretches & exercises, providing incredible support and expertise to make sure you're doing it right. As with any PT program, you have to trust the process. My baseline was unable to leverage a glass of water in front of me, and unable to sit or stand for more than 30 minutes without significant pain. Stephanie started me off with such tiny movements and stretches that I wondered if it would even work. The end result has been steady progress without any major setbacks, and the appropriate amount of discomfort. (You just can't avoid discomfort when you're rebuilding musculature) Stephanie takes into consideration my day to day life, how I need (and want) to function, and has tailored treatment to help me move through the world on my terms. All while getting closer every day to being pain free. The warmth and connection from them to their patients is felt the instant you walk through the door. I am confident they can help anyone. Over the last several months I have watched them rehab teens with sports injuries, middle aged folks with chronic injuries, and seniors recovering from surgery. Don't hesitate, just make the appointment!

Knowledgable staff and great care! Just started seeing after knee replacement surgery for rehab. I…read morehighly recommend!