bad experience, I was think to change for this clinic, but I feel racis, they don't care about the…read morepaciente they only care for charge if you have a good insurance....

Can't even answer the phone to answer one question. Waited on hold with terrible music for 10min…read morejust for someone to pick up the phone not say anything even after saying hello and hang up. This occurred 2 times one after the other. Two separate phone numbers. Can't imagine how they'd treat a patient if they can't even answer the phone to answer a question. If I could do zero I would.

Out on my daily 3 mile run at a new location I decided to finish the last 1/2 mile in a "sprint"…read more About a quarter mile later I tripped on a patch of exposed large tree roots and fell forward onto several random protruding roots. I spent a week in patient while they ran comprehensive batteries of X-Rays, CT's, and various MRI's. They imaged every affected body part in every image spectrum possible. I was very impressed by the professionalism and compassion of every single staff person I interacted with. Being in my late 60's and very independent I was not accustomed to this level of care. From the talented physicians, to the nurses, and all the other staff, I was always comforted they had my best interest in mind, even if I did not always agree with them. Once all testing was done and they could make a detailed report, I was released with much better news than expected. I was able to immediately download every test from their patient portal. This is especially helpful for my provider at the VA to review, so we can now discuss a plan moving forward. I was pleasantly surprised by the quality fresh meals, which were brought to the room still very warm. The best review I can give is to declare that I will always go to Providence in any future emergency issues. Hopefully I'll never be back, but if I do return, I know that I'll be in good hands. I highly recommend this hospital.

Severe communication breakdown and lack of empathy for a critical care family…read more ​Our family's experience with Providence St. Peter Hospital has been deeply distressing during an already terrifying time. My 83-year-old grandmother was recently T-boned in a severe car accident, suffering eight broken bones, and was only just moved out of critical care. ​She managed to call me from her room, but the phone was disconnected. When I immediately called back to reconnect with her, I faced an absolute wall of bureaucratic incompetence and zero empathy. First, the staff claimed they had no idea who I was talking about. Once they finally recognized her name, they flatly refused to transfer me to her room or provide any explanation as to why. ​To prevent a family member from speaking to an elderly, severely injured patient who just initiated contact is completely unacceptable. The extreme lack of coordination between units and the rigid, unhelpful attitude of the staff turned a medical crisis into an agonizing, aggravating ordeal. St. Peter's leadership seriously needs to address how their staff handles communication with worried families. Frontline staff need training on basic empathy and how to properly locate transferred patients instead of just shutting families out.

Came out here for a quick referral appointment during the weekend, which is so nice of them to…read moreoffer. Much of the site is closed due to the time of week so check-in appts are done at urgent care's desk, which can be accessed after going through security. Most staff on deck are all kind and helpful. They were willing to take me in 15 minutes earlier than my scheduled appt and I was done in 30 minutes & on my way out. Ample parking out front.

Great type of care in the facility. The quality of care was above and beyond. The office…read moreexperience was quick and efficient check in. The staff was very insightful and more than accommodating.

In person at the clinic, things were fine. But calling to reach Care Team (option 2) is pointless…read more You will be left on eternal hold. They never answer. Your better off speaking with the front desk and leaving a message.

I have read all the other reviews and I have to say that I am shocked. I have been coming to this…read moreclinic for years on a monthly basis and never had to wait or had any issues with the staff. With that said all my visits are with Nurses or other techs and they are always kind and have a great sense of humor, they take really good care of my client.

They injured my daughter but want to play it off as no big deal. A week after vaccination she was…read morerushed to er for infection in injection site. She's 3 and in pain and they left us to rot. Their manager staff is a joke and their doctors are rude. I do not recommend this place if you love your kids. Update: I was refused injury report and told my children and I are no longer welcome at their business. Still no resolution on the injury. Currently Seeking legal counsel.

We love it here. My daughters been coming here over 2 years and every one is very friendly …read more Specially her pediatrician Katie is always very attentive to our daughters needs.

First and last time I ever work with these individuals again. Apon my first visti to there office I…read morewaited for over 45 mins and there were no other patients at the office. 2nd thing is the woman who help me Linda, did not listen to my resposes and continually asked me the same questions. She also would say "yyyeeeaaahhh" and really draw it out after you responded to her question the second time she asked. She also provided me with meter that she ensured me would be coverd by my insurance. She said if not call back they will give me one that is. Which didnt really make sense when she said she was sure the other one was covered. I got my perscription from my doctor for my test strips for the device and they were $140 for a months work. Thats insane. So i call the office and the person who answered the phone said that I had to call the my insurance company to figure it out and when I did then call them back. I dont feel that is my resposibility to have to do especially when you are the provider. I will never go back there or use any of their services again.

My most recent appointment took an hour and a half (less than half an hour of which was spent with…read morea nurse or doctor). During that time, some of my medical records were erased, and the lab sample I provided just disappeared. I tried to contact the clinic, but they are so understaffed, no one has the time to deal with the patients who are there, let alone anyone who calls in with a problem that needs solving. I mean, the staff and my doctor are great. They just have WAY too much work to do and not enough people to do it. If you have any choice whatsoever, I'd suggest going elsewhere for your medical needs.

This is the county mental health seat and dentistry. As I write these words my dentist is 28…read moreminutes late. They usually answer the phone, "Will this be for Dental or Mental"? It gets confusing because me thinks the staff are more in need of mental than those sitting in the waiting room.

Extremely mad and disappointed. Debra Hall walked in and didn't even take 10 seconds before telling…read moreme she "wasn't going to help." Apparently, my reasoning for going in didn't fit her job title. I go into the lobby to sign paperwork for James, the man I'm supposed to be seeing for my ADHD/OCD/ AND THERAPY, but he decides to send his assistant out to let me and everyone else in the lobby know that i do not have ADHD because of the test i took two years ago, and that he isnt changing his mind. It was a horrible experience. I walked out there feeling horrible about myself and with more questions and no answers. And ive heard runors about debra hall. They are true.

I really liked my counselor, however, the office staff was unbelievably rude and disrespectful to…read moreme. Why? I have no clue. And when I complained I was told it was because of my childhood trauma and I was being overly sensitive....I couldn't believe they laid it out like that. They refused to train their office staff properly and when I said I can no longer communicate with them because of their rudeness, my counselor and the manager said, well, maybe you could go through the back entrance so you don't have to talk with them. I told them I refuse to take the back entrance because your office staff apparently can't control themselves and deal with your patients in a respectful manner. So, nothing was done about itand I was given an ultimatum to stay and just deal with it, or leave, so I left....

Top quality care for my mother. From the receptionist who were kind to the nurses who were…read moreprofessional and efficient.The providers were empathetic too. Thank You Lacey Multicare Emergency

All staff we interacted with were wonderful. Facility was nice. They did their best to see us…read morequickly, and we got better quality of care than we were expecting.

In the words of our nurse, they're more a clinic than a hospital. We went to Urgent Care but when…read moremy mom tested positive for Covid, we had to drive down the street to Providence St Peter's to admit her into the ER so she could get the last Covid treatment available. Nice staff, but having to change hospitals mid stream was annoying.

Love the West Olympia location and wonderful service. Lab and vaccine were easy and staff is…read moreawesome.