bad experience, I was think to change for this clinic, but I feel racis, they don't care about the…read morepaciente they only care for charge if you have a good insurance....

Can't even answer the phone to answer one question. Waited on hold with terrible music for 10min…read morejust for someone to pick up the phone not say anything even after saying hello and hang up. This occurred 2 times one after the other. Two separate phone numbers. Can't imagine how they'd treat a patient if they can't even answer the phone to answer a question. If I could do zero I would.

Labor and delivery specifically: I had a great induction and delivery. All the nurses I interacted…read morewith were so nurturing, supportive and let me choose my care and really reassured me I'd be ok the whole time. Specifically shouting out a few nurses that really made a difference for me were Jillian, Bre, Lakita, Katie and Caitlyn (if the names were wrong or spelled wrong I'm sorry, I was a little loopy a lot of the time). Honestly my whole care team was amazing. I'm coming back to this labor and delivery for my next baby because I know I'm going to get the best care.

Severe communication breakdown and lack of empathy for a critical care family…read more ​Our family's experience with Providence St. Peter Hospital has been deeply distressing during an already terrifying time. My 83-year-old grandmother was recently T-boned in a severe car accident, suffering eight broken bones, and was only just moved out of critical care. ​She managed to call me from her room, but the phone was disconnected. When I immediately called back to reconnect with her, I faced an absolute wall of bureaucratic incompetence and zero empathy. First, the staff claimed they had no idea who I was talking about. Once they finally recognized her name, they flatly refused to transfer me to her room or provide any explanation as to why. ​To prevent a family member from speaking to an elderly, severely injured patient who just initiated contact is completely unacceptable. The extreme lack of coordination between units and the rigid, unhelpful attitude of the staff turned a medical crisis into an agonizing, aggravating ordeal. St. Peter's leadership seriously needs to address how their staff handles communication with worried families. Frontline staff need training on basic empathy and how to properly locate transferred patients instead of just shutting families out.

Today's IV infusion was disrupted by another patient taking a loud Teams call without earbuds. The…read moreentire room had to listen, making it hard to relax. This should be a calm, respectful environment. A simple policy requiring headphones or stepping out for calls would fix this. Where did common courtesy die? I'll tell you -- it was at the IV infusion center today.

Great type of care in the facility. The quality of care was above and beyond. The office…read moreexperience was quick and efficient check in. The staff was very insightful and more than accommodating.

Checked in on time and had to wait over 3 hours to be seen…read more So far I am not Impressed but hoping they can help me. I have another appointment and will re evaluate at that time:

In person at the clinic, things were fine. But calling to reach Care Team (option 2) is pointless…read more You will be left on eternal hold. They never answer. Your better off speaking with the front desk and leaving a message.

They injured my daughter but want to play it off as no big deal. A week after vaccination she was…read morerushed to er for infection in injection site. She's 3 and in pain and they left us to rot. Their manager staff is a joke and their doctors are rude. I do not recommend this place if you love your kids. Update: I was refused injury report and told my children and I are no longer welcome at their business. Still no resolution on the injury. Currently Seeking legal counsel.

We love it here. My daughters been coming here over 2 years and every one is very friendly …read more Specially her pediatrician Katie is always very attentive to our daughters needs.

First and last time I ever work with these individuals again. Apon my first visti to there office I…read morewaited for over 45 mins and there were no other patients at the office. 2nd thing is the woman who help me Linda, did not listen to my resposes and continually asked me the same questions. She also would say "yyyeeeaaahhh" and really draw it out after you responded to her question the second time she asked. She also provided me with meter that she ensured me would be coverd by my insurance. She said if not call back they will give me one that is. Which didnt really make sense when she said she was sure the other one was covered. I got my perscription from my doctor for my test strips for the device and they were $140 for a months work. Thats insane. So i call the office and the person who answered the phone said that I had to call the my insurance company to figure it out and when I did then call them back. I dont feel that is my resposibility to have to do especially when you are the provider. I will never go back there or use any of their services again.

My most recent appointment took an hour and a half (less than half an hour of which was spent with…read morea nurse or doctor). During that time, some of my medical records were erased, and the lab sample I provided just disappeared. I tried to contact the clinic, but they are so understaffed, no one has the time to deal with the patients who are there, let alone anyone who calls in with a problem that needs solving. I mean, the staff and my doctor are great. They just have WAY too much work to do and not enough people to do it. If you have any choice whatsoever, I'd suggest going elsewhere for your medical needs.

This is the county mental health seat and dentistry. As I write these words my dentist is 28…read moreminutes late. They usually answer the phone, "Will this be for Dental or Mental"? It gets confusing because me thinks the staff are more in need of mental than those sitting in the waiting room.

Extremely mad and disappointed. Debra Hall walked in and didn't even take 10 seconds before telling…read moreme she "wasn't going to help." Apparently, my reasoning for going in didn't fit her job title. I go into the lobby to sign paperwork for James, the man I'm supposed to be seeing for my ADHD/OCD/ AND THERAPY, but he decides to send his assistant out to let me and everyone else in the lobby know that i do not have ADHD because of the test i took two years ago, and that he isnt changing his mind. It was a horrible experience. I walked out there feeling horrible about myself and with more questions and no answers. And ive heard runors about debra hall. They are true.

I really liked my counselor, however, the office staff was unbelievably rude and disrespectful to…read moreme. Why? I have no clue. And when I complained I was told it was because of my childhood trauma and I was being overly sensitive....I couldn't believe they laid it out like that. They refused to train their office staff properly and when I said I can no longer communicate with them because of their rudeness, my counselor and the manager said, well, maybe you could go through the back entrance so you don't have to talk with them. I told them I refuse to take the back entrance because your office staff apparently can't control themselves and deal with your patients in a respectful manner. So, nothing was done about itand I was given an ultimatum to stay and just deal with it, or leave, so I left....

All staff we interacted with were wonderful. Facility was nice. They did their best to see us…read morequickly, and we got better quality of care than we were expecting.

Not a great experience and this is a new facility too. My…read moreson came in to get an xray due to being severely constipated. We thought he had a twisted bowel or a blockage from eating something as he has pica. Waited 2 hours for the xray got told only one machine and one technician yet the place was nearly empty. Never did get to see the xray, it got lost on its way to our sons PCP. Not a place I'd go to for an ER visit. More staff more machines and technicians who ibiw how to read radiography.

Love the West Olympia location and wonderful service. Lab and vaccine were easy and staff is…read moreawesome.

In the words of our nurse, they're more a clinic than a hospital. We went to Urgent Care but when…read moremy mom tested positive for Covid, we had to drive down the street to Providence St Peter's to admit her into the ER so she could get the last Covid treatment available. Nice staff, but having to change hospitals mid stream was annoying.