I'm here to be honest and upfront about this company. There's no exaggeration with my review, only…read moretruth. Lincare is the is the epitome of a scam company. Their lies, poor customer service, promises broken, billing scams, and more, is what's causing me to write this review. My first appointment was last December. I received a new CPAP machine and mask. I went in there asking for a new Resmed mask. They initially told me they didn't have it yet and will order it. They said they would call me when its ready. After a few weeks, I heard nothing. So, I decide to call them for an update. Their update was they have a vendor that they can order it and have it in a week. A week goes by, and I haven't heard anything. I call in again for an update, now it's they have them, but they need to enter it in their system. At this point, a month goes by without an update. I call them back because I'm now frustrated with them. I made the point clear, I wanted that mask from the first appointment. I finally spoke with the manager and she assured me they will fixed it and work hard to get it out. She promised me she would call once a week to give me an update. That only lasted a week and left me hanging. Two-three months go buy, and I finally call them and complain. I yet again ask about update and she said she'll call me back. Now, after three weeks, no call back. Why do I want this mask? Because its the update to the mask I've had for the past five years. Resmed is selling the new mask on most sites. So, it's not too new for it to be backordered. My current and likely guess is that Lincare has a remaining stock of the old mask and is purposely choosing to not offer the new. This way they can sell their old stock before offering the new, even after I have been requesting this mask for five months and been given empty promises. Second problem is the way they handled the billing of the new CPAP. I received the new CPAP last December. My insurance deductible was met, and should have covered a large portion of the device. Lincare decided to wait until the new year to process the billing of it. Because they waited, now we owe a far larger amount than we should. This I don't understand or a have good explanation for. My guess is that they did this out of spite or because they're scammers. I think it's a combination of both. They're irritated that I have been trying to get this mask and complaining. The poor customer service and the lies fit with my theory. There have been a ton of problems with this company. This month, they sent me a new mask, but it was the old mask. They have no scruples. They're liars and scammers. Don't do business with them. All you need to do is read their negative reviews to see what they're truly like. If they respond with a canned response of, "we take pride in our service or we've done this or that", don't believe them. STAY FAR AWAY.

Lin Care provided a c-pap machine for me. The staff was and is amazing. Have had several…read morequestions, needed an adjustment on machine and every visit has been positive where the staff is friendly, professional, and caring. The staff is both qualified and empathetic. Enthusiastically recommend this business. The two times I have been in the office fellow clients expressed their appreciation as well.

Can never get in contact with these guys, can't message them, can't leave a message and nobody…read moreanswers the phone. I have a check I can't cash from them and insurance they can't figure out how to bill properly... Not a fan of this business one bit

Firm was not transparent with costs/pricing up front. Pricing is outrageous. Did not inform me that…read moreI could save a significant amount of money up front. Make sure you go through with them step-by-step what everything is going to cost you and how much insurance will cover. I would personally call up my insurance company before I met with them to see what is covered and by how much. Do not be in a hurry. They glance over this. They also automatically send you supplies that are outrageous in price. You don't necessarily need them. You're not a bank. Customer service was awful and painful. The last time I called I was on hold for 1 hour and 10 minutes and I finally hung up. Additionally, they keep sending me the wrong items. I finally had to call my insurance company to get the correct answers and they told me how I got shafted.

It is a huge company and you are just a number…read more Staff dropped the ball on working with my insurance. If there was a hang up, nothing done further until I contacted them to keep things moving. I did eventually get the machine, but it took several months longer than it should. I used to work with a company called BetterNight. My hope is to return to them someday. Way better service and nicer people.

My disgust for this company is not from the equipment delivery staff in Lakewood Colo. It is for…read morethe billing dept. that still continue to bill me and my insurance for equipment that was picked up in Jan of 2012! This whole mess started when I received a past due notice (when I never received the 1st bill) for items that were picked up a long time ago in Nov of 2012. My only saving grace is dealing with the manager Heath. He was not pushy on the phone like previous CSR reps. which allowed me to remain calm, he listened to my frustration and offered a solution. Long story short I am still fighting the bill all because lincare lost the pick up slip from Jan 2012. I was not offered options when I needed the oxygen. If I ever need oxygen again it will not be from this place.

Full disclosure: I have had limited experience here, but had a nice experience when I was here…read more I accompanied my father to pick up some equipment from here, and was greeted in a very friendly manner. All staff were very nice and accommodating, and did their jobs in a professional manner. The process for insurance verification was a bit time consuming, but was not out of the realm of normalcy. The equipment he needed was in stock and delivered fairly quickly. I would recommend this place based on the limited experience I've had.

My mom had a wonderful experience with Apria when she lived in Idaho. She had someone named Mickey…read morewho would stop by, check on her, make sure her equipment was working and that she had the supplies she needed. Unfortunately, our experience with Apria after she moved to Spokane was completely different. My mom moved in with me in December 2025 because her health had deteriorated to the point that she could no longer live alone. She was on oxygen 24/7 and depended on her equipment. She spent an unbelievable amount of time battling Apria's phone system, leaving messages and trying to get basic supplies and help with her equipment. Her oxygen tubing was crimped and needed to be replaced. Her portable oxygen concentrator was dying after about 30 minutes, which made it difficult for her to leave the house even for medical appointments. I requested replacement tubing in January. After repeated calls and messages, a few months later we received ONE oxygen line. Eventually, my mom started buying her own oxygen tubing and supplies from Amazon because she couldn't depend on Apria to respond when she needed them. When an Apria rep finally came to the house for a support visit, he told us not to buy oxygen tubing from Amazon. My mom and I both responded basically the same way: Then listen to your voicemails and send more than one. A patient who depends on oxygen 24/7 shouldn't have to buy her own replacement supplies because she has no idea if or when her medical equipment provider will respond. From December until we changed providers in September, we saw someone from Apria in person three times, all clustered around August and early September. One visit was to check her equipment after we were told something wasn't working correctly. Another was to deliver supplies following that visit. The third was to pick everything up after we switched providers. The difference after switching providers was almost unbelievable. In just a few weeks, the new provider came to our home four times. They came to set everything up, came back to verify that everything was working correctly, returned with additional tubing and supplies, and sadly, came one final time to pick up the equipment after my mom passed away. That experience showed me this wasn't an unreasonable expectation on our part. This level of service was possible. We just weren't getting it from Apria Spokane. The difference between the care she received from Apria in Idaho and what she experienced in Spokane was night and day. In Idaho, she felt like someone was actually keeping an eye on her equipment and her needs. In Spokane, getting basic oxygen supplies became another thing a very sick woman had to fight for. When someone relies on oxygen to breathe, getting working equipment and replacement tubing shouldn't require months of phone calls, unanswered messages and an Amazon account.