I have now been without a filter for 5 weeks. This is all because Leslie will not stand behind…read moretheir products. My filter broke at a seam where the two halves of the filter were joined. This resulted in low water condition which melted the pump impeller. My pool guy replaced the melted parts out of his own pocket when I believe Leslie pool should have done it. In addition this new filter should have been replaced by now. Leslie pool gives lip service but no answer as to when I'll get a new filter. They should install a new filter and pay for the sand to put in it. The question is what could we improve. Do your job! Get me another New filter and install it.

Thank you Philip, John, and Kevan for the great customer service and the knowledge you have…read moreprovided.

Brazos Valley Pools & Spas have been my 'go to' for service for over five years. They have always…read morebeen centered on my needs in a professional and courteous way. I plan to continue to utilize their services for my needs. in fact I just purchased a new spa from them!!

Great staff. Answered all our questions and worked with us out Off the area prior to.our moving inread more

What an excellent service company!! I called today, owner came out and checked my pump that has…read morenot been working properly for at least 3+ months due to the previous company we were working with, and we needed ONE part replaced and they have it in stock!!!! The owner will be here tomorrow to repair our pool pump after it has been broken for over 3 months!! The entire staff and owners have been outstanding, professional, friendly and attentive!! I am so happy that I have found Cheryl and her husband at Water Project Pool & Spa!!

From the owner: Pools are great for relaxing in, but they're a headache to maintain. Water Project Pool & Spa…read moreServices provides a comprehensive range of services to ensure that your ground pool operates both safely and efficiently. With a combined 12 years of experience, our pool services company in Bryan, TX, can handle all of your pool care needs with ease -- meaning that you get to count on great service every time. From routine pool cleaning to pool maintenance and repairs, we're here to help. Request a free estimate today.

Non-Responsive. I spoke with them once and they were going to come by and look at my pump. A week…read morelater and multiple phone calls and texts later they have not responded. What a let-down

WOW. Why can't all pool and repair services be like this?…read more After dealing with so many shady pool repair places, Element is such a refreshing change from the usual American Home Shield contracts we have been subjected to! Usually, everything is either our fault or the repair team before them who came out (even if they were the ones who did the repair)! Alex came out, knew his stuff and had us running ASAP!!!! It was clear he has no interest in doing anything other than great work or blame others who were there before him. Highly recommended!!!!

Sunshine Pools built are pool in 2023. Since then, when we have had warranty repair needs, or…read morenon-warranty needs, and they have been timely in response and fair with any charges. We are very happy with their work and service. Glad they are their when we need them!

Sunshine Fun Pools gave us a great price on replacing our pool lights and got them…read morereplaced within a week! Scottie was very knowledgeable and professional and we will definitely use them again!

We became customers of The Pool Guy in 2009, which they resurfaced our current pool and added a spa…read morewith a waterfall features coming from the spa to the pool company in 2009. We decided to have them also service our pool and equipment, which for the most part was acceptable. But we started becoming extremely unhappy by mid 2020. We were no longer being serviced by a qualified cleaner for our specific pool and the staff were always changing mid 2020 and 2021. We finally made the decision this month, May 2021, to cut ties due to lack of prompt service, six weeks to repair our pump, and the lack of training for the last nine months! Once our spa started to turn green and was green for 3 weeks we decided we had had enough! We had our last cleaning the week of May 11th., and yet the spa was still green. Luke, the only responsible person at the company, came out and treated the spa on that day after I had mentioned that it had been weeks since someone took care of it. Well, that week we were still having trouble after having it cleaned and I was informed by Luke that it just needed to be backwashed. Great! He was willing to do it, but they service manager was to charge us $70.00!! This after 10 months of insufficient service, a broken pump still going on 6 weeks and as a customer for 11 years!! I kindly declined his service to backwash and charge me as well. Also that week, I called to ask about the part that needed to be replaced and was told the week of the 11th., that it had been cancelled since I cancelled our cleaning service. So it was time for us to find a new company all together! If you are looking for a company to provide you with decent service, prompt repairs and experienced staff DON'T use Sean and his company!!! Go anywhere else but here!!! Also, one of their "tech's" came to our house today, May 28th and I was informed our entire pump needed to be replaced. I had our new service company come out and we need ONE part, and they will install it tomorrow since the stock the part!! I would NOT recommend The Pool Guy to anyone!! I would like to note that Luke apparently took the matter to Sean possibly, as he did call me back and offered to do it for free. Luke is very professional and has excellent skills in management and customer service!! Luke was always courteous, responsive, competent and helpful.

Just wanted to share our experience with one of the companies in town that's contracted to do the…read morewarranty work on our pool pump. They did NOT do our pool install, but are an authorized company to warranty our type of pump. Our pump malfunctioned just before Christmas and we attempted to contact The Pool Guys to come take a look. We made multiple attempts to call the 'service guy' and each call would go to voicemail, with no return call. My husband then called the store, and was told that the service guys were in a different building so they couldn't help us. At some point we finally got a return call asking for our address (which they should have already had as it was left in the original messages) but no one ever came out to our house. At this point, we were VERY frustrated at the lack of customer service. Last Saturday, almost one week ago, we stopped in the store to speak with the owner. We were given a business card for the owner, Sean Hawthorne, so we gave him a call asking for help. Sean answered, he listened to my husband explain the situation, and then told us his service guys don't work on Saturday but he would look into it and call us back on Monday. He also said it could be that they were waiting on a part. But, no one ever came to our house to even put eyes on the pump, nor did they give us the courtesy of calling to let us know what the hold up might be. It's now Friday, and I haven't heard back from ANYONE. We'll likely never step foot in their store for our pool needs again and I'm truly shocked at the lack of customer service. Thankfully, we have other options for our warranty work!

Louis was straight forward no extraneous confusing BS got us taken care of in a half hour.read more

B&M Services showed up when they said would. They replaced my wooden gate that was dragging and…read morewouldn't open. They installed the new gate and hauled off the old gate. I am very pleased with my new gate. It works perfectly.