This is the first and only FIVE STAR review I have written for a hotel during my European travels. My family (my husband and two young daughters) and I have been blessed to visit Switzerland, Greece, France, Belgium, and the Netherlands, but our most memorable trip was to London, England and it was due in part to our stay at The Egerton House Hotel in Knightsbridge.
From the moment I booked my reservation for the Christmas holiday I started receiving e-mails from the Reception Desk Staff who helped recommend excellent travel and meal accommodations during our stay. When we arrived at the hotel we received the warmest welcome from the Reception Desk Staff. I am disheartened that I cannot remember all of the names of those who made our stay special but they ALL went above and beyond the call of duty make this trip a visit we will never forget.
Irma greeted us each day with a smile that could warm the coldest London day, and she would come around the desk to speak with my children. She always had a treat waiting on them and she personally called restaurants in the local area to ensure they could accommodate my family for dinner.
My children were truly taken by David and he was so charming and inviting. The night before Christmas David allowed my daughters to help him set out a plate of milk and cookies for Santa and a plate of carrots for his reindeer. How wonderful is that??? I was so touched by his gestures of kindness as we had not planned for our children to experience our normal Christmas tradition while on vacation. David also ensured we had a plate of milk and cookies for the evening and everything was so delicious! Whenever we called from our room to the Reception Desk he would personally bring up what we needed. His service was so impressive that we made sure to call him only when we couldn't take care of our matters ourselves.
On Christmas morning we were all amazed to see a plate of half eaten cookies and a munched up carrot next to the fireplace! I kept waiting for the cameraman to say "cut"; this experience was so dreamlike. To top off the experience the Hotel Manager greeted my daughters and personally walked them to the Christmas tree. To all of our surprise there were two gifts beautifully wrapped under the tree just for them with handwritten comments on the greeting cards (and we will cherish these cards forever). The girls received a hat, mitten, and scarf set which was so needed on that cool day. We truly enjoyed traveling in a much warmer condition. The gifts were so thoughtful!!!! I'm getting a little misty eyed writing this part...my stay at this hotel proved again and again that there are wonderful people in this world who not only love their profession, but they also LOVE PEOPLE.
Later that day our family partook in the traditional Afternoon Tea and the place settings were so beautiful they almost took my breath away. We were not familiar with the traditional foods (sandwiches and pastries) served at the Tea, but our most wonderful server asked if there were any items in particular we would like more of. Of course, the egg salad sandwich was my favorite and within minutes we had more!
I could spend a week writing about the special touches, but I'll take just a moment to name a few. The staff had a "turn down" service before bed and they folded down the sheets on our beds. They left little treats in our room which included fresh fruit, chocolates, bottled water, and our room had a premier coffee machine! Each of us had cute little padded slippers and the candle burning in the bathroom made me want to tear up my plane tickets and never go home. The adult and children Christmas stockings left on our beds will now be a part of our family's tradition for years to come.
If the Lord is willing, we will make every attempt to visit our new friends at The Egerton House Hotel before too long. If you are blessed to stay here, I can assure you that you'll feel right at home. If you want to feel WELCOMED, LOVED, like ROYALTY than this is where you WANT to be! read more