I am leaving this review due to the lack of communication and customer service I experienced throughout the scheduling process.
My husband initially called Natalie to schedule an appointment for my vehicle. That first interaction was pleasant, the scheduling process was easy, and the pricing was very competitive. The appointment was booked about two weeks out, which we were completely comfortable with.
The weekend before the appointment, my husband reached out to ask if there had been any cancellations and whether an earlier appointment might be available. Unfortunately, that message never received a response.
On the day of our scheduled appointment, we sent a message to confirm our 9:30 a.m. appointment. Natalie responded and informed us that the parts needed for the tint had not yet arrived and asked to push the appointment back a few hours. We understood and agreed to the delay.
Later that day, after not hearing any updates, we reached out again for a status update but received no response. At that point, I decided to take my vehicle elsewhere. While I ended up paying about $100 more, I felt it was worth it to work with a business that communicated clearly and valued my time.
I understand that delays and unexpected issues can happen in any business. However, timely communication is essential, especially when customers have scheduled appointments and have arranged their day around them. As business owners ourselves, we believe professionalism, communication, and respect for our customers' time are fundamental to providing a positive customer experience.
I hope this feedback is taken constructively and helps improve communication with future customers. read more