Scheduled an appointment a week in advance. The inspector never showed up. I called for a status…read moreupdate multiple times, left a voicemail, and never heard back from them. I'm very surprised their overall rating on Google is as high as it is. Extremely unprofessional company; you'd be better off hiring a different company in the area.

I called today, after having a good experience in 2015 with chimney cleaning and repair. Sadly, the…read morephone message said that the business has closed due to the death of its owner/technician. Perhaps that is why phone calls went unanswered in June.

Canceled twice. wasted vacation time on Wednesday and my Saturday. I actually feel bad for the…read morereceptionsit. You can tell she has this happen a lot and it must not be fun for her to be the one having to let people down.

Company never showed up. Cancelled first appointment because of a supposed equipment malfunction,…read moreasked if could come the following Tuesday and it would be half off. I said yes. Get a call two days later saying they couldn't come that day because crews weren't in the area, and asked about Friday the 27th at 9am. No one showed up today, called company, got voicemail, no one has returned my call, sent e-mail and no one has replied. Now I am weeks behind on getting my Chimney inspected and cleaned.

I was very disappointed with the customer service I received from Chimney Rescue Squad. I had been…read morein contact with the owner, Chuck in regards to a part he was going to order for my gas fireplace. There was no followup whatsoever, and no return phone calls or response to text messages that I sent over a month and a half long period of time. I finally had to find another company that has since come out and fixed the problem. I was recommended to this business by a close friend and I would not recommend them to anyone.

Came out for a cleaning two days after I called them. Friendly and thorough. Great response. I…read morerecommend to anyone.

BEWARE! (The only reason that I am giving SMOKESTACK a 1 is…read morethat I am not allowed to give a zero.) Over a year ago they quoted my wife a price to clean out the little pipe/flue that goes from our fake fireplace to the outside: $135 The guy that came to fix it did precious little of value. He took the fireplace logs apart and could not get them back together AND our fireplace didn't work anymore. He said that Zach would come out to put them back together and he charged my wife $250(ish). When my wife asked why so much he said that the difference was for Zach to come back and put the logs together (THAT HE HAD TAKEN APART!) (They really played my wife!) When Zach came over, he seemed in a big hurry, like he had better things to do. He tried to put the logs back together. (Part of it fell off the next day.) He tried to fix the fact that it wouldn't even start after his worker broke it when Zach was done it worked for 3 and a half minutes, just long enough for Zach to get out of our driveway. I called him a day or two later and he acted like it wasn't his concern anymore. I haven't heard from them since. I've never given a negative review before, but I would feel rotten staying silent. while this company rips people off like they do.

I got a estimate from another chimney service. I got a 2nd quote from Smokestack Sweep. Zach came…read moreto my house to look at things. He came back with a quote and it was A LOT cheaper and letting me know that I didn't need to get the other items listed on the original quote from the other company. Zach and his team came in and finished up in 3 hours! Zach showed me the picture before and after. Explained what they did and why. VERY professional, personable and courteous. Didn't get the creeps or feel that they were doing things half a$$ed. These are the types of guys I would trust with my mom - meaning they wouldn't scam her or do anything shady. DEFINITELY go with with team vs the other big company. This is a family run business so the wait is a bit longer (smaller crew) but viewing the quality of work and the honesty makes up for it. I'm seeing the other reviews about pricing ... Go to the larger company (that's well known in this area) and see how much the difference is..... It was HUGE for me. If I could give them more than 5 stars then I would!!!

Kevon recently fixed my gas fireplace. He was very professional and considerate. I have three cats…read moreand he let me know each time he opened the front door. He explained the repair and provided the complete report to me with pictures. I'd definitely recommend Doctor Flue for fireplace repair.

We have been working with Doctor Flue for 35 years now. They installed our original unit and have…read moreserviced it on a regular basis since. They were a much smaller operation then. They were kind, helpful, trustworthy, efficient, knowledgeable, and reasonably priced from the beginning. Many companies as they grow have growing pains and periods of lowered standards and inability. That was not the case with Doctor Flue. We have been consistently happy with them. They may not be the cheapest service out there but I can tell you they are worth every penny.

do not use for chimneys. they don't know what they are doing. said we needed a liner. they put it…read morein but not correctly. said smoke backing up in the house periodically was because house was too airtight. Nope it was because they put it in but didn't attach it to stack out of the woodstove and liner isn't long enough to attach. so now we get to have liner removed and pay for a new one. when you try to call they don't answer so you can't request them to fix it.

Never completed the work hired to do but yet got paid in advance. Don't recommend this companyread more

I was in need of someone who could put up some drywall and frame for the attic above my closet. I…read morecalled him and he was over that day with an estimate and fixed it the very next day. Quality service and installation. It was fast and done well. The process was smooth and easy. Thank you! :)

From the owner: About J & C Installation We are a small business located in…read morethe Owosso area. Willing to travel around the state of Michigan to gain your business. I, Jeff Morris, as a business owner and operator, have over 20 years of experience in these fields of work. J & C Installation is a growing business staying in Michigan to increase the workforce opportunity. We guarantee you satisfaction if given the opportunity to work for your place of business or home. Check out our website to see everything we do. We look forward to doing business with you!