I spoke with Ryan over the phone. I have a leak in my hot tub, because of the type of hot tub I…read morehave it would be very difficult to fix. He explained why - the hot tub is incased with only a small access under the controls. I really appreciated his time and his honesty. I will definitely call him for service when I get a new hot tub. He is very ethical, he could have charged me to come out and tell me the same thing.

Patriot's did an awesome job repairing our hot tub. They were very professional, very timely, kept…read moreus updated when parts came in and they were very efficient. Would definitely recommend them and use them again.

We've been using Neptune Pool and Spa for about six months, and our spa has never looked or felt…read morebetter. The water stays perfectly clean and balanced, and they're always on top of maintenance and chemical adjustments. When our heater started acting up, their technician arrived the same day and got it running again quickly. Friendly, professional, and truly reliable -- highly recommend their service to anyone who wants worry-free spa care!

Steve (owner) and his team have been a HUGE help in completing a spa repair another well known pool…read morerepair company had been failing at for years. Our jets- previously told by aforementioned other company would need to have concrete torn up to access - work perfectly after a short VERY affordable visit. He's also working with us on pool repairs that the same other company tried to severely mishandle before our maintenance person finally realized Neptune's service and expertise is the only company we can trust to get the job done properly, on time and at a fair price. We're grateful to have found a great team to ensure our community pool and spa are working well and we can enjoy them all season.

We just bought our Bullfrog Spa from Ole's in Port Orchard and had it delivered. After using…read moreColeman inflatable spas for years, we decided to spend the money and invest in a high quality hot tub. We visited multiple sellers and looked at over 10 brands. Our Bullfrog is AMAZING!!! Customized setup and seat/jet packs with all the bells and whistles. The team at Oles has been professional and easy to work with. Our sales guy, Tony, although a bit old school in his sales approach, was helpful along the way. His approach is very low pressure and relaxed. Being a sales manager myself, I can say he isn't the best at sales, but makes up for it in his willingness to work for you. The delivery and installation team was very very very good. They worked quickly and efficiently. I was very impressed. Overall I would highly recommend Bullfrog Spas as well as Ole's as the seller/distributor. Thank you from a highly satisfied customer.

Customer service is very difficult. I can't talk to anybody in person. And getting a reply via…read moreemail is like pulling teeth. The only reason why I gave this three stars is that the technician that came out to look at my spa is really quite nice.

Excellent value....outstanding communication with Joshua. He delivered early and was able to…read moredeliver with two of his employees who showed pride in their job. Exceeded all my expectations. Unit looks brand spanking new and running like a charm. Joshua went out of his way to insure I am a loyal customer from here on out

Pleased to have stumbled upon Ruland Dream Hot Tubs and Spas by accident. Joshua was…read moreprofessional, courteous, competent and very willing to go out of his way to ensure customer service. I highly recommend Ruland Dream Hot Tubs and Spas. R. A. Larson

I had a total outage on my spa. They came out in just a couple days, found problem. Ordered part,…read morehad it replaced in less than a week. Much faster service than the big chain.

My hot tub needed some care and attention after I had winterized one year, then temporarily moved…read moreout of the area for a couple years so the hot tub had not been used in over three years. The company which had installed the hot tub was not interested in servicing. I was on the fence regarding repair or replace. I called a few places for service and the schedule was multiple weeks out which was actually fine since the hot tub was not in use. The reason Eastside Hot Tub won my business, and respect as well, Ryan is extremely knowledgeable and helpful and was ready to work with me to help me make a decision on repair or replace. My older hot tub is working great. I relax and think what a super job Eastside Hot Tub did for me. Thumbs up. I highly recommend the team.

As president of our neighborhood pool, I had hoped to establish a long-term working relationship…read morewhen we brought Erik on board -- even before he was certified. Unfortunately, that trust was misplaced. He did not contact me at all after last summer -- no calls, texts, or emails -- until we discovered the pool in terrible condition. When my wife and I asked fair and reasonable questions about the situation, he abruptly walked away and falsely accused us of being disrespectful. His response was unprofessional and disappointing. His unwillingness to take responsibility or communicate honestly raises serious concerns about how he conducts business. I cannot recommend him to any community or homeowner seeking reliable service and respectful communication.

Fantastic service and great value. Highly recommend! Erik diagnosed our sprinkler problem and…read morereplaced our pump which completely resolved the issue.

I needed to have a new sand filter installed for my swimming pool. I got a few different quotes…read moreand Wes at Steady Hands was about 10% less and, more importantly he was super quick to respond and was professional. He and his associate went above and beyond installing a new valve for free. I will definitely be using them again. Great communication, friendly and he offers a great value. Highly recommended!!!

Westley is the literal definition of outstanding customer service…read moreHe really cares and it shows He was the first person to get back to me when my hot tub went out and he went straight to helping me diagnose over the phone without even trying to charge to come out. He followed up with me repeatedly and daily to make sure things had gotten resolved. I will tell you finding an honest , attentive person in this business who knows their stuff is few and far between but he definitely is! Highly recommend!

I'm really disappointed with how Olympic Hot Tub handled what should have been a straightforward…read morewarranty issue. I own an Olympic Flair hot tub, and recently about half of the lighting system stopped working. I scheduled a service visit expecting a typical warranty repair. The technician came out, did an initial inspection, and noted some trace evidence of mouse activity inside the cabinet. At that point, he stopped work and the issue was effectively denied as a warranty claim. Here's the problem with that. This isn't about "mice being present." This is about the fact that mice were able to get inside the sealed cabinet of the hot tub in the first place. A product like this, with internal electrical components, should be designed and installed in a way that reasonably prevents that kind of access. The spa has not been modified, moved, or subjected to anything outside of normal residential use. Instead of addressing that root issue, Olympic chose to treat it as customer-caused damage and declined to proceed with repair. That doesn't sit right with me. I've since escalated this because the real concern here is product integrity. If rodents can get into the internal components, that's a design or installation issue, not just "bad luck." To be fair, the technician was professional and easy to work with. The frustration is with how the situation was handled after that point. If you're considering buying from Olympic, I'd recommend asking very specific questions about how their tubs are sealed and how they handle situations like this under warranty. That part of the experience has been disappointing. I'm still hopeful they'll step up and make this right, but as it stands, this hasn't been a great experience.

We own a rental business, and when our spa stopped working, it directly impacted our business, we…read morehad to issue guest refunds every day it was down, so timely service was critical which we discussed with Olympic upfront. Olympic sent out a technician who correctly diagnosed the issue. Following this I called Olympic approximately 4-5 times requesting a quote and trying to schedule repairs. Each time, I was told an estimate would be sent within 24 hours which would never come. Unfortunately, it took two weeks just to receive a quote from the company despite multiple attempts on our end. Due to the ongoing delays and the financial impact, we ended up hiring another company that allowed us to order the needed part immediately and came out within two days to complete the repair. Overall, the customer service was quite lacking, and communication and follow up was extremely poor. Based on our experience, we would not use Olympic again

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Danny came out to resolve issues with our new Caldera Utopia Geneva spa. He resolved them quickly,…read moreanswered all of my questions, and emailed me a video that answered another question.

Superb service. Superb skills. Superb work ethic. I wish I could give them 15 stars, especially…read moreafter my infuriating experience with another local hot tub repair service. Kenny showed up on time, quickly isolated the issue, and was back within a week with the correct repair part. This new part took some tinkering to fit in my older hot tub, and he stayed until the job was completed to perfection. I can't recommend them highly enough. One of my best experiences with a repair company. He got it done on time and for the price quoted to me in advance. Also, for the record, I am in Lacey, WA. I have no idea why Yelp thinks I live in Kansas.

Our, rather old, hot tub quit working--no heat, no light, no circulation--when we tried to fire it…read moreup for the summer. Based on the reviews on this site we decided to reach out to Certified Hot Tub Repair to see if they could figure out what went wrong. Kenny came pretty promptly and was able to identify what our problem was (a failed heating element) and get it replaced. He gave us some good advice regarding maintenance of the tub and how to discourage rodents from getting under the tub. We were very pleased with his service!