I set a first appt. at Old Towne Dentist after reading reviews for Dr. Houpt, which were very good…read more After being seated in the dental chair I heard Dr. Houpt was part time retiring and I would be seeing Dr. Redgate whom I had no background check or reviews. I thought I Would see Dr. Houpt and thought he was the only dentist there. I continued with the first appointment with a laundry list of recommended work for my 71 year old teeth including replacing old fillings etc. In the world or unlimited funds and time maybe that would be a good plan. I was going to wait to see the cost associated with the proposed plan which I have yet to receive. The purpose of my visit was to get a quote for bonding for chipped front teeth, nothing else was bothering me. I was also interested in the cost of veneers. When I got home I checked online what I could and learned Dr. Redgate had excellent school history for Dentristy, apparently worked as a dentist in the military and the only history I could find of dentistry in general public was in CA in 2021, changing offices in 2023 and now at Old Towne Dental in WA.. I certainly cannot know if there is more history with general public - this is what I could find online. I would love to see real patient reviews both from California and Washington. While serving as a Dentist in the military is relevant, serving as a Dentist to the general public is also important. I think the skill set would have differences, but I am not a dentist. I am someone who has seen many dentists over 70 years, some bad, some good, some excellent. It is hard to know until the work is done and then it is what it is. Therefore - public reviews from prior patients are important to me. I wish it was easier to select a dentist. I wish Old Towne Dental and its associates great success and many good reviews.

I had a dental emergency yesterday and the practice endeavored to treat me within a day. The…read moreservice was excellent, professional and greatly appreciated. Thank you. I highly recommend this practice.

Horribly incompetent. Schedule mess ups, hygienist lack of skill, 2 minutes with the actual…read moredentist, ran out of time! Do not go here. It's a corporate assembly line facility.

Very friendly and professional staff. Impressed. I would recommend. I went to them for teeth…read moregrinding and they were knowledgeable and helpful.

I found this office through word-of-mouth on social media--tons of great reviews and personal…read morerecommendations. Scheduled my initial appointment on their website, which I thought was incredibly convenient. I was also able to complete ALL of my initial paperwork online so I didn't have to do any when I came in for my first visit. So, initial impressions on appointment day (today). This location is fantastic--super central being in The Trails. I parked at 8:45am and there was still plenty of parking, although the parking spaces in The Trails can be a little challenging if you drive a large vehicle like I do. Once in the clinic, the guy at the front desk was super friendly and got me checked in quickly. Sat down and waited maybe 10 or 15 minutes before being called back. The waiting room was very clean, as was every hallway/room I saw and went into for the duration of my visit. I will say--the atmosphere is a bit sterile. It's kind of cold in there with natural daylight cool lighting. I do wish they would warm it up a bit. Everyone I came across was very nice, including Dr. Chen, who I scheduled my appointment with. She was so nice answering all of my questions, checking in frequently to be sure I was comfortable, and that I understood everything she was doing in my mouth during the appointment. I felt like I came out knowing more about my teeth and how to better care for them than I have when visiting other dentists, which I love. After my appointment was over, a care coordinator, Jen, came in to book some future appointments and go over expected charges for the dental care I needed. She did a very thorough job explaining all charges, what insurance would cover and what they wouldn't, and ensured I clearly understood all of the financial details. I was thoroughly impressed that Dr. Chen was actually able to knock out half of the work I needed as soon as Jen was done explaining everything. She was very quick and thorough, and I found the charges to be very fair and clear. I was charged exactly what they said they'd charge, and they did not charge until I fully understood what I was paying for. Emphasizing that again because other reviews have complained about a lack of bill transparency. I didn't experience that at all. By the time I left, about two hours after I arrived, the parking lot was packed and I was so thankful I didn't have a later appointment. Overall, I am VERY happy with this clinic. Everyone was kind, charges were fair and clear, and Dr. Chen was awesome. I have to go back for a second session of work in one week and I'm actually excited. I'll definitely recommend this clinic to others.

I've always had positive experiences with Silverdale Dentistry in the past, which makes today's…read morevisit especially disappointing. I was asked to arrive at 1:45 PM for a 2:00 PM appointment, but I wasn't called in until after 2:20 PM. When I approached the receptionist to ask about the delay, I was told, "It is not in my control"--a response that felt dismissive rather than empathetic. What made the situation worse was the doctor's reaction when it was clear I was frustrated. Instead of acknowledging the issue, I was told, "If you would like to go someplace else..." I found that to be both unprofessional and off-putting. Everyone has off days, but a little courtesy and communication would have gone a long way

New to the area, I have a few chipped teeth. Life Long Dental advertised on their website they can…read moredo bonding or veneers. I called to schedule a consultation and was told unless I went thru full x-rays and full mouth evaluation they WOULD NOT SEE ME. This is a red flag. Typical Dentist that wants to upsell. Hey let's redo that old filling. This is such BS. I just want to add bonding or veneer to a couple of front teeth. I am not interested in hearing their plan for my whole mouth. Dentistry has gone from service to the patient and how much money can I make off you. Avoid this practice.

I have had 6 crowns and this was the most friendly and gentle office I have ever been to. Every…read moremember of the staff that I have encountered are amazing here. If you're looking for a great dentist please go see Dr Gillespie!! He is the BEST!!

Palmer Dental has consistently proven to be a practice that cares about their patients. I…read moreappreciate that as a patient, I am informed and encouraged to weigh different dental procedures and costs available and participate in the decision making process. Ultimately, I have never had a bad experience with Palmer Dental. Staff is professional, yet personable and it almost feels like family at times. Plus, everyone has a great sense of humor which always helps. :) Kate S.- Silverdale, WA

I have had bad experience, after bad experience at this dental office. I kept going back thinking…read moreit would get better and I should have never gone back after the first time. They charged me for an SRP that the hygienist didn't even do. Then I had a change in my insurance and the front office lady billed me full price for services that they have contracted fees for. When I contacted them to find out why I was billed full fees I got attitude back and said that's what happens when you make changes the same day to your insurance. WRONG. That is not true. AND I had told them prior to my appointment as well. So Ive gotten my records to go elsewhere and now they are trying to bill me again for services that were half done. Absolutely not.

Their websites states they do emergency dentistry. My wife called to setup an emergency visit for…read moresevere pain and was told they aren't taking emergency patients but could see her in 2 weeks to a month.

Best experience I've ever had in going to the dentist! All staff was professional, friendly, very…read morethorough, and I feel like my dental health will be in the best of hands in the future visits. Kudos to hygienist, dentist, and office personnel. Thanks to all.

Very professional staff. my family enjoys all our visits!…read moreKeep up the good work! Great location and the Doc is wonderful.

The staff here is so kind and makes my experience pleasant. I take my mom into here and she always…read morefeels comfortable and cared for!

Used to be great dental services. In part they still are: however, now they seem too over-booked…read moreeven for long-term customers, and they won't pick up the phone to reschedule you due to their decisions to close office and want customer to call them to reschedule and they send conflicting messages. It seems like service is not as great.

hygenist was awesome..... but the business end failed to file properly against our insurance so we…read morehad to pay and then they were dropped by Regents BCBS and didn't tell us so we had to pay for the next visit too. Seemed to push services that were not required according to our new dentist.