Yelp came through again!!!…read more Things don't always go as planned while in vacation. Last night while in Lexington, Kentucky at 11:30 pm my boyfriend's crown popped out. I yelped "emergency dental" and saw the post from a patient who had an emergency and was also on vacation. So, while on the road heading to Springfield, at 7:40 this morning we called Dr. Capati's after hours number and told him what happened. He said to call his staff at 8:00 and we did; they were able to squeeze in Stephen at 2:50 pm. The staff texted him a link for dental information (ie name, address, issues, etc) and by the time we arrived, everything was taken care of. He was done within 45 minutes and he said the tooth feels great. He's extremely happy and gives high praise to the staff and doctor.

Be careful if you are a new patient! They do not do annual cleaning for the patient, instead they…read moredo first time visit cleaning which your insurance usually will not cover it 100%. I have made the call to do annual cleaning but it ended up be another "advanced" cleaning, named as: first time visit cleaning. This cleaning might be needed if you have not do your dental appt for more than 5-10 years, but for most ppl with insurance covered, we do cleaning annually, this advanced check make no sense, especially the dental trying to play the game to not mentioning specifically that they are doing a cleaning that will not be covered by insurance completely. So remember to ask clearly before they give you anything to sign!

Front desk greeted me immediately. Of course in typical Sarah fashion I was 2 minutes late for my…read morenew patient appointment. Your documents are all digital so it's much faster to fill out your info and knowing what you need to sign and not sign. Gwen was the assistant today and she was very sweet and knowledgeable and explained to me everything I wanted to know as well as patient w me while I explained things about my dental history. Did the X-rays and then Dr Schlee came in for my exam. He was nice and got right in there and gave it to me straight regarding my old fillings and possibly needing a root canal. Gwen finished up with routine cleaning and was very nice when I had to close my mouth several times because of my TMJ. At the end when scheduling my appt for fillings and reviewing treatment plan they were able to explain a way I could do things out of order to keep my costs down.

I typically don't take to public reviews, but I want other people to be very aware of the negative…read morepractices that take place at this dentist office! The office management staff seem to be very cliquey and give you the impression that they are doing you a favor to be there. I get that Ins can be tricky, but with their staff working in it every day one would hope that they would help you through with 100% transparency! NOT the case!

Dr. Desanto is very caring and skilled. As her patient it's obvious she wants what's best for me…read more I've had older fillings since a child, as of this writing I'm 50, and she saw some deterioration of some of the older fillings. We got those replaced with new and even though I had other older fillings she wasn't concerned about them in their current state and therefore didn't try and convince me to get them replaced just because they were older. As a patient it feels good to know you won't be sold a bill of goods with unnecessary procedures. I've worked with two of her hygienists and they were both great. I go in every 3-6 months for cleanings. I see for 2015 she was voted most favorite dentist in Springfield. I'm not surprised. Well deserved.

From the owner: All female dental practice. Family atmosphere with a cosmetic flare. Cosmetic dentistry is our…read morepassion after taking care of all oral health needs. Same day crowns are available for most situations. Complete dental care for all your family needs! This is a private practice that accepts most insurances. NOT a corporation!

Dr. Trisha Fluckiger is a wonderful dentist. Very gentle. Gives great explanations. I highly…read morerecommend her. My husband and I both switched to her. Her office is lovely and the big windows are very soothing from the chair.

Dr Fluckinger is absolutely the BEST dentist! she is patient, kind and very knowledgeable. she gave…read moreme a brand new smile and I would recommend this office to everyone!

Dr. Floyd and his entire office/staff are just great. You know you are getting the best dental care…read moreby professionals who care about you. Dr. Floyd's dental and administrative staff are not only very professional but are also very friendly. I need to add that in the five years I have been going to Dr. Floyd it has always been a pain free experience.

I phoned in with an emergency broken premolar and was given an appointment the same day! Dr. Kevin…read morestabilized the tooth and the next business day I was given a temporary crown that works well until the actual crown arrives from the lab. The whole staff was wonderful.

I really like Sarah Jacobs. She's got such a down to Earth bedside manner. Her staff is kind and…read morefriendly too.

Dr. Jacobs and her staff are thorough, skilled, and kind. Excellent teeth cleaning. They collected…read moreall my records from previous dentists before I arrived, and they had already called my insurance company and figured out payment for every charge. Dr. Jacobs is particularly excellent with children. I was told by several people that she is the the best dentist in Springfield to see young pediatric patients. She deftly examined my 2-year-old and applied a fluoride treatment in the waiting room when he was too afraid to go into the examination room.

I've been here several times now and feel comfortable. The staff are great. The conversations are…read moreinteresting. Music is nice. The dentist put my mind at ease and she her sense of humor is amusing and I left this place feeling like I spent the morning with friends. I would definitely recommend Prairie Dental Group. Tanya DeSanto,DDS is an awesome dentist!

From the owner: Prairie Dental Group provides general and cosmetic dentistry with derma fillers and botox to…read morepatients in Springfield, IL.

Overcharged for services that were not received. Treatment plan was for 4 visit and I only went to…read morethe first 2 and was charged for all 4 after the first one. They just want to "sell" and make make money without doing the work. Do not recommend!

I have been there three times trying to get a cosmetic filling on my front tooth…read more(I previously had one in for nine years with no problems, but that dentist retired) All three times of trying to get this filling right went horrible but I figured they were doing their best so I kept coming back! Well today was the last! Yesterday I went to get it fixed and during the night half of it chipped off! No big deal so I went back this morning to get it buffed out.... 7:30 am I should have been the first patient is what I was told when I called last night ... sat there for 30 mins Only to be told there was nothing they could do by KG (assistant) and it would keep falling out! So I proceeded to tell her I had one elsewhere for 9years prior, her response was very "i don't care" I will not be returning nor recommending Disappointed all together

Highly recommend this practice! New to the area was able to get an appointment immediately, and…read morehave continued to have no issues scheduling appointments when needed. Staff is extremely friendly, approachable and competent. I've had various services including routine cleanings and Invisalign. Nothing but positive experiences, highly recommend and will definitely be a long term customer!

From the owner: Located in Springfield, IL, Dental Care at Prairie Crossing is a member of the Orahh Care Dental…read moreCommunity. A community united in delivering comprehensive lifetime oral care. Dental Care at Prairie Crossing offers a wide range of preventive and restorative services, supported by advanced training and modern AI-enabled digital diagnostic technology to support earlier detection and personalized treatment planning. The Orahh Care Dental Community was selected by AARP for its commitment to accessible, comprehensive dental care and exceptional patient experiences. Patients can expect compassionate, high-quality care designed to support changing oral health needs over time delivered locally by independent dentist and teams, close to home.

''Dr. Feller did a great job on the prep appointment for my crown. I had to come back a few weeks…read morelater for the permanent crown. The office had confirmed my appointment several days before, but when I got to the appointment, after the receptionist telling me it would be a few minutes, I sat for 45 minutes with no one saying anything to me. Luckily I did not have to go back to work. I finally said something to the receptionist and she checked with him and said it would be another one-half hour. I asked the receptionist why no one had advised me. She didn't know. I rescheduled and when I did get my appointment with Dr. Feller, he acted as though he was doing me a BIG favor by coming on a half hour early one day to 'fit me in', although I had to take off work time two times to get in. He apologized for my waiting so long at that last appointment time, but he had 'no way to let me know he was running behind.' Really? No one in the office could get the message to the front desk for me? I told him I didn't appreciate it, but he was in an argumentative mood and tried to justify it by saying he was fitting someone in that had been in the hospital. OK, fine. Just let me know so I don't waste time sitting in your reception area. He said things like this happen all the time in business, and I told him not on my watch. Even though I told him I did not want to discuss it any longer, he kept on arguing with me. I was appalled at his attitude. Young and big-headed. I've left that office. Too bad, because he does good work, but though he was working for me, he didn't care about my time. Take your chances on his availability for you. Also no one from that office has questioned why I left, but they know I transferred ny records - not important, I guess. Does Dr. Santarelli know about Feller's practice and treatment of patients?

From the owner: Keeping Your Teeth Clean & Healthy With Expert Dental Care…read more Santarelli & Feller Dental Group is your destination for comprehensive dental care for the whole family. Were located at 1140 Rickard Road Springfield, IL 62712 and have a professional and well experienced dental team ready to help you with a wide variety of dental procedures from teeth cleaning and oral exams to dental implants, fillings, emergencies and more. For over 35 years, the Santarelli & Feller Dental Group has served thousands of happy and healthy mouths in the Springfield, IL area. Call 217-787-8788 to schedule an appointment today.