Offsite informant was less than ideal. I was told that they were in network. They were not. One of their male dental assistants loves their job, the other needs an attitude adjustment. Offsite scheduler said i would be able to make it to work by 3. I was there at 7:30 and didnt finish until 4. They need to inform people to check with their insurance and to take the day off work. First dental assitant needs to face clients when he speaks to them. The orthodontist and Maxwell were fantastic. They could spread their people skills across to other coworkers. read more

Never get dentures here, affordable dentures destroyed me entire twenties with their lack of compassion and their garbage dentures that have never fit, cause bleeding and they refuse to fix!!! read more

Not that they care, seeing all the other negative reviews, but this place is AWFUL. I took my mother to an appointment here for a consultation, and she was treated horribly. The staff was beyond rude, didn't care what she had to say/wanted and were only interested in giving her dentures, which she has been advised against by multiple other dentists. Once she told them no to the dentures, they told her they weren't going to help her and that was the end of the appointment. Appalling treatment and I will be telling anyone and everyone to avoid this place! They should be ashamed. read more

Worst customer care worst quality product over priced very low quality all around the board the "Dr" is the worst I have experienced! Please don't waste your time or money this place needs to go out of business! I cannot imagine how many shattered hopes and dreams these people are responsible for. I was devastated by what cost me 1800$ for some poor quality teeth that did not fit a all they are bunch of cons preying on poor people sickening!! They got shot spot waiting for them in he'll that's for sure read more

Worse set of dentures I have ever had! I have bought before years ago and they lasted longer than these. I paid over $3,000 and they are shit! Some are splitting peeling. I don't know what they changed with the chemicals to make these but they definitely are not strong. Wasted over $3,000. All are rude as hell too. Never was like this years ago. They just want your money then it's all a big clickish joke! Everytime I seen Dr he wasn't doing anything. Just walking around didn't come in ask how's your experience is or nothing. You're treated like a convict. read more

I paid over $900 for a partial & then had another tooth pulled afterwards. Scheduled an appointment to add a tooth to the partial, which I was under the impression was at no cost because they state free adjustments for 6 months! They look in my mouth & do nothing else, then tell me it's another $420 to add the tooth! Plus they charge me $30 for the 2 minute inspection & assessment regarding the tooth addition! This place is anything but "affordable!" Price gouging & over charging at its finest! read more

The office manager has no compassion or understanding. I bought the best package and when they made the final denture, it didn't fit at all! All they say is it's not going to hold unless you get it implanted! The doctor doesn't want to deal with any problems. I would not recommend the Franklin office! read more

This office manager has no respect or compassion for patients. I've been in pain with my teeth and was led to believe that they were working on my paper work for 2 weeks, while in pain, mind you. Only to be treated rudely and disrespected while trying to fix whatever the problem was. And then was hung up on intentionally, what an unprofessional and ugly disposition. If the dentist is as poor at his work as his staff I'm personally glad that the office manager, during my call offered to let me take my business else where. THIS PLACE DESERVES ZERO STARS...... read more

I went to this practice in Franklin to replace an old set of dentures. Once I was taken back, Dr. Lewis came in briefly to try to talk me into getting dental implants. When I declined and said that I only wanted new dentures, I never saw Dr. Lewis again. That was red flag #1 His staff are the only ones I dealt with. The first thing they did was try to sell me a denture care package and seemed a little annoyed that I was not interested. Red flag #2 I chose and paid for the ultimate fit dentures, expecting something that would fit well and last a long time. They did not take normal impressions, put some stuff in my old dentures and I had to leave those with them. Came back at noon for a trial fit. It wasn't right so had to be redone. I was however able to wear my old dentures when I left. Came back again that same day at 4:00 for another try in. I told them that they still didn't feel right, but they assured me that when the final denture was delivered that it would be fine. The whole process was rush, rush, rush. It felt like an assembly line. Red flag #3 I came back 2 days later to pick them up. It took a couple of adjustments, they still felt very loose, but stupid me decided to give them a try. Horrible decision! For one thing, they shorted me 4 teeth of all things. All 4 back teeth were missing! There were so many things wrong with them, and they were not the denture package I paid for. They got pretty hateful when I called all upset and demanding a refund. I wish I had read the reviews first, I would have never gone here. I can't believe they treat people this way, and that they are still in business. read more

Bad experience whole time with getting all teeth pulled and dentures made. Dentures have never fit right even after them adjusting like 6 times then I call back after a year and a half I had hip insurance at first and now I have insurance through my employer and they tell me that my insurance I have now which has never been used there will not pay for a set of Dentures for 5 years do not go to Affordable Dentures in Franklin I saw three different people walk out of there at separate appointments of my own yelling and cussing and claiming they were going to contact the Better Business Bureau this is not a good place to get your teeth done find someplace else read more

Purchased new denture wear package a few years back. This is with current owner. Within a few weeks a front tooth fell out of denture. I spent over $6000. with these people. They put it back in and has been ok since. Now I have a back tooth that has fallen out of my upper plate. So I stopped in to ask about how the repair procedure would work. Was t old I would have to come in for x-rays and a checkup to get the tooth repaired. I said what does that have to do with repairing my denture. That is the only way we will do it I was told. REDICULOUS! This place was owned by a female a few years ago. My wife had hers done when she owned it. She has had no problems and the place was much friendlier at that time. They are now a bunch of RUDE people who are out for one thing. YOUR MONEY! And their products are priced like you would think you're getting quality, but you are not. GO ELSEWHERE, AVOID THIS PLACE AT ALL COSTS! Also told that denture have no guarantee on them! Guess your buying "AS IS" WITH NO WARRANTY! INSANE! read more

Had an implant placed 3 months ago. It is loose and I'm unable to have a crown made for it. I went there hoping it would be less expensive, IT IS NOT!!! Now I'm out $2000 for the implant and need to see an oral surgeon to have the problem corrected. read more

The staff here is rude. They have no understanding of patients physical and medical issues. Doesn't matter that I drive an hour and 40 minutes to get here in rush hour traffic, I was 7 minutes late as I got stuck behind a wreck so they refused to do my procedures today. i even called saying I'm going to be a little late due to traffic out of my control so nope they wouldn't see me. no wonder this practice only has one and half star ratings. I'm think that's even better than they deserve. read more

This is the worst customer service ever! Rude employees, no accountability for misrepresentation of service. As a retired older person every dollar counts. I have never been treated this way. I also heard employees treating other patients with no respect. I will never return to Affordable Dentures and Implants in Franklin. I could not leave this review on the company site. There was no service survey or review in the paperwork, I'm sure they don't care enough to ask. Do yourself a favor and don't ever use this company! As I looked at other reviews and I see the office manager has no respect or compassion for patients and the staff are rude. read more

The worst experience of my life between a doc and patient. Rude, Rude Rude!!!!! Don't go. Very demeaning. Assumed drugs were the problem with my teeth and treated me as broke addict, which I am neither , nor should anyone be treated so rudely. Don't Go! I would give a zero or less if I could. read more

I went there for same day dentures. There is no such thing. It's been 2 1/2 months. Had to go to a different dentist and he has told me to wait until my gums heal. The dentist butchered me. read more

Affordable Dentures & Implants - It will be 112 days with no teeth with my "Same Day Dentures". I had taken this down but I'm putting it back up now. - General Dentistry Near Me

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I have got my dentures here.it was not v good .I thought it needs a adjustment. I went to make the adjustments But the guy who adjusted he made it worse. I told him right there that it's worse. But he says your gums go to adjust it .and he says it is fine .But I felt it never got better. Then I went for another adjustment and same guy named Maxwell started working and again he made it more worse .and I told him it is not better. He says put some powder on them .and he showed me the powder bottle. I strongly feel this guy doesn't know what he is doing. My dentures were much better before the adjustments. He made them worse.i can't use them.and I also feel it's a affordable denture company's fault who hired these kind of unqualified employees. I will give them 0 star.They are ripping people off .They are v poorly managing their business. read more

Affordable Dentures & Implants - General Dentistry Near Me

I will never recommend this place for anyone. I called and got a appointment and was told that a full set of dentures would be $495 for their economy set. I was pressured by the staff for a upgrade sale and told by the doctor that I would need to have a operation on my mouth and fake bone put in. I have been wearing dentures for 20 years and never had any problems with the upper plate. I only needed to replace it because of a minor stroke and passed out and they broke. When they couldn't get me to upgrade the price jumped to over $800 for just a single upper plate when I asked about the price difference I was told that I could just leave and then was tried to get me to leave by the back door. Exam room were ratty looking and wiring to equipment was frayed. DO NOT GO TO THIS OFFICE!!!! RUN AWAY AS FAST AS YOU CAN!!!!!!!!!! read more

Although professional and considerate, $17,000 for a snap in upper denture is completely over the top. All I could think of was Who thinks this id "Affordable?" read more

staff up front was friendly, but it's been 2 1/2 hours and I'm still in the waiting room waiting to be seen. my appointment was at 7:30 and it's 10am. people that have came in after me have went back before me because they have been here before and I haven't, which is understandable but this is extreme, not to mention the time once I do get back there. I have children and I work, which is why I made my appointment so early. this is just ridiculous what's the point of even having an appointment ? seems to me they just do what's easiest and leave what they don't want to deal with for last when they have no choice read more

Need to put on their web site you need a appointment. Took the day off work and drove from Plainfield only to find out they no longer take walk ins. I will take my business some where else. read more

I went to Affordable to see about getting a wisdom tooth out. The assistant explained everything to me and went over having nitrous or Valium in case I was nervous. I hadn't had an office go over that with me before for my other wisdom teeth. Dr. Lewis was awesome and had the tooth out fast!! Can definitely say I'll be recommending my friends and family their way. read more

Having had previous service done, I went back for implants. On my initial visit, everything went as expected. I was given a price for the process and agreed to the service. Of course, the process for implants requires the extraction of all teeth, so I was fitted for a denture and told that it required healing for 6 months. After 6 months, I was anxious to move forward. I was informed that I would need to pay an additional $200 on the next visit for an additional xray. Following the xray, the assistant came in to go over my plan. At this point, she proceeded to inform me that the "rest of the plan" was going to cost $16,500. That's above the $5000 that I was quoted initially. My "plan" went from $5K to $21K in seconds. Had I known about the additional cost 6 months prior, my actions would've been considerably different. Essentially, I was bait and switched into having full extractions without full disclosure of the costs. I have no options at this point, but to pay the additional cost as I have no teeth. As you can imagine, moving forward, my attorney will be involved with this process. Buyer beware. read more

Went to this office because I had a decent experience with the dentist prior. This appointment was decent until we had to deal with the office manager Kelly. My family and I have never been treated so rudely in a professional setting. She made the whole experience a nightmare. My daughter was there to get her wisdom teeth out and she became tearful as she had never had teeth pulled before. She was not hysterical, she was talking calmly and just scared. Kelly walked into the room and told us to get out as they could not help us, they weren't going to tolerate her crying as this could become dangerous to the staff. In healthcare, we sometimes become tearful when faced with a difficult procedure and kindness and compassion can go a long way. My daughter told her she was just a bit anxious and was ok to proceed with the procedure but she literally told her to "get out". My daughter asked her to not interrupt her and Kelly said that "a little girl is not going to talk to me like this". My daughter did absolutely nothing to deserve this kind of treatment. I am still in shock by the way were treated. Unbelievable, I will NEVER recommend this place to anyone ever. read more