First, I didn't think I would have to write a bad review about Thomson Drive Dental front office…read morestaff (Amber), or Dr. Aniqa Zaheer, but I feel compelled to inform other patients of their dishonesty, and the way patients are treated once a procedure fails, or you have questions about your bill.
I have been going to Thomson Drive Dental for over 1 year, but recently I received two crowns that I paid a substantial amount for (overcharged), 1 crown didn't last 3 months, not only did one crown break, but the tooth under the crown broke, and needs to be surgically removed. These crowns in questioned had been removed before because the Office ordered the wrong shade, but cemented the crowns anyway without me viewing first, but any person could clearly see the shade did not match my other teeth. After all the wrestling/jerking by Dr. Zaheer trying to remove the first crowns, and putting temporary crowns back on that didn't stay, I believe that damaged the teeth more.
Now, here's the problem, when I asked about the refund for the Crown that broke, I was told first, I would not receive any refund for the crown, but they would surgically remove the broken tooth for free. Next, Amber told me I would receive a full refund for crown, and any fees related to crown, NOW THAT HAS CHANGED, they want to only refund me a portion of what I paid. They should remove the tooth for free due to their negligence, and a crown is supposed to last 7 years or more according to THIS OFFICE.
I signed a Release Form for my dental records be sent to another dentist on June 1 for a second opinion, they emailed very limited information, and added some untrue information. I have also requested my dental records, and billing information so I can view myself, as of date I still have not received. I can't believe the unjust treatment that I'm NOW receiving because of my asking for a full refund and questioning their billing practices.
If you are a patient of this Office (or have been a patient), please don't be quick to get what's being recommended by Dr. Zaheer, if you know in your heart you don't need those services. PLEASE check to see how much you are being charged compared to how much you should be paying according to your Insurance Company.
Again, I never had a problem with Dr. Zaheer, or the Office Staff (Amber-very rude) until I asked for full refund for broken crown, and the tooth that needs to be surgically removed. IF YOU HAVE BEEN TO THE OFFICE, AND HAVE SOME QUESTIONS ABOUT TREATMENT PLAN, OR THE BILLS YOU HAVE RECEIVED, PLEASE SPEAK UP!